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Mobile Phones Direct Reviews

1.9 Rating 194 Reviews
22 %
of reviewers recommend Mobile Phones Direct
1.9
Based on 194 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 46%
Accurate And Undamaged Orders
Greater than 60%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Mobile Phones Direct 5 star review on 26th May 2025
Cooper
Mobile Phones Direct 5 star review on 21st May 2025
Mark B Weiberg
Mobile Phones Direct 5 star review on 13th July 2023
Smith
Mobile Phones Direct 5 star review on 18th June 2023
Cory Jensen
Mobile Phones Direct 5 star review on 27th March 2023
Taylor PK
Mobile Phones Direct 1 star review on 22nd March 2023
Anonymous
Mobile Phones Direct 5 star review on 9th January 2023
Allan C Taylor
14
Anonymous
Anonymous  // 01/01/2019
Great value and service.
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Posted 6 years ago
Superfast & easy as 123 well done ;) (new contract + next day phone delivery)
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Posted 6 years ago
Superfast & easy as 123 well done ;) (new contract + next day phone delivery)
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Posted 6 years ago
If you are ever unfortunate enough to be dealing with this company please read over your terms and conditions closely as being mislead on the site is a speciality of this company conning the customer you will be lead to believe you are paying a much smaller line rental than you actually will be. Never assume check is a great term for mobilephonesdirect all these cashback offers are by redemption meaning all the work must be done by you the customer to claim this back over instalments on which hand if you don’t want the hassle of sending across your bill and remembering order reference numbers for months 6,9,12,15 and month 18 then you are better going to the network provider who will give you a deal for much the same price without the hassle. Will not be using them again and will make all friends family and work colleagues customers everybody I know and come across will be told about this bad experience I have been unfortunate enough to experience.
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Posted 7 years ago
Quite possibly the worst customer service Ive came across, half way through delivering my "next day" handset they requested the courier return to sender. Then lied about actioning such request and tried to blame it on DPD. I wouldnt bother with them again.
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Posted 7 years ago
Poor service after taking out new contract no free gift as of there promotion customer service non existent
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Posted 7 years ago
Phone came on time great. easy to use great. Thanks
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Posted 7 years ago
SUPER cheap deals, there was a problem with my tarriff, which o2 made mistake on, but mbilephonedirect very quick uk service center sorted out immediately. was on hold for less than 1 minute and they were VERY helpful and supportive.
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Posted 7 years ago
Very good deals but there cashback offers are unnecessarily complicated
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Posted 7 years ago
Delivery arrangements a shambles. The whole sorry saga will take up pages. Next time I will go to a store, no question.
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Posted 7 years ago
Second time I purchased a phone from them. Phones come unlocked and with next day delivery, I would highly recommend them.
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Posted 7 years ago
Very helpful and very polite people
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Posted 7 years ago
Always ask for concerning personal documents to be sent through email which is always (by its nature) very insecure. Dodgy company - AVOID!
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Posted 7 years ago
Excellent service. Easy website and quick delivery.
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Posted 8 years ago
Mobile Phones Direct is rated 1.9 based on 194 reviews