Mobile Phones Direct Reviews

Name: Mobile Phones Direct
Rating: 1.84

1.8 Rating 183 Reviews

20 %

of reviewers recommend Mobile Phones Direct

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Metrics

1.8

Based on 183 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Mobile Phones Direct 5 star review on 13th July 2023

"Very bad experience with Mobile phones direct . \r\nI have placed an order on 7th March and upfront cost 299\u00a3. Item has been delivered to me on 9th March. As my existing contract going to end in June I can\u2019t transfer my mobile number. If I want to keep the number I have to pay the termination fee. Hence I decided to cancel the order\/contract with in 15 days cooling off period. I called mobile phones direct on the same day 9th for cancellation. They advised me to return the phone with in 3 days . I posted the device on the same day 9th through Royal Mail Special next day delivery which I have paid 9\u00a3. The item has been delivered to mobile phone direct on 10th March 9:30 AM and signed by them. Contacted Customer service and they asked me to provide royal tracking id and proof . Provided trackingid and proof to them . Then they said I need to wait 5-7 working to process the cancellation. Keep on chasing them . Every time same wait till 7 working days . Today again I called customer service . I have been informed that some backlog items hence the delay. No notifications or communication about the delay . Still I am waiting for the cancellation process and then another 5 working days for the refund . Though I am not using the SIM card still I have paid to network providers as mobiles phones direct didn\u2019t inform them. Once cancellation processing is done then only they do inform the network provider . I need to wait another month to get the refund from the network provider. You get cheaper deals with mobile phones direct but the service is not good as expected. Very bad process. Very bad experience with them.I have seen other reviews with similar experience. Please don\u2019t waste your money. They are breaking rules, customers act law. even after sending the proof of item delivery still playing games and making excuses. Read In reviews that gave same reason for them too. Seeking options to complain on Mobilephonedirect with all the proof and emails if it won\u2019t resolve."

Mobile Phones Direct 1 star review on 22nd March 2023

Anonymous

Mobile Phones Direct 5 star review on 9th January 2023

Allan C Taylor

Mobile Phones Direct 5 star review on 21st December 2022

Connolly V Jarnes

Anonymous

Anonymous // 01/01/2019

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“Massive con!! Cashback is a joke and Mobile phones direct are making it as difficult as possible to claim the cash AND it does NOT reduce monthly fee”

Helpful Report

Posted 4 years ago

“No communication at all not updated since order placed been 3 weeks no alternative options given when I called up to find out progress I have had to request for alternative option. No customer care at all advisor not bothered doesn't want to be on the phone no apologies said bye and put the phone down. 4 of my family members have used this company on yearly bases and soon up for renewal we will really think about if we should use your service again as it stands very poor!”

Helpful Report

Posted 4 years ago

“I used their website to buy a new phone and switch my network from Three to Vodafone. My SIM card has been disabled a day before the new one arrives, and I've lost access to the Internet and cannot use online banking or other services that require two-factor authentication. This all happened without any warning, and there is no way to complain, as they only have a phone contact available on their website (no online chat, etc.) - which I can't use as I no longer have access to a GSM network. Very disappointed!”

Helpful Report

Posted 4 years ago

“Bad customer services”

Helpful Report

Posted 4 years ago

“Good deals but that is where the positives end unfortunately. I purchased a phone on the website on a Saturday, decided to cancel on the Sunday. They ignored my request to cancel and still sent the phone out on the Monday. When it arrived I immediately sent it back without opening the package or using the phone. I had to cancel again since they ignored my first request and then after a month received my first bill from O2 even though I returned it within distance selling regulations. Contacted Mobile Phones Direct to highlight that O2 have tried to charge me and they couldn't care less, told me it was in O2s terms and conditions. Conveniently ignored the fact that I asked to cancel even before they processed the order. I appreciate my experience may have been different if I hadn't cancelled but because of the way they dealt with me on this occasion, I will not be using again.”

Helpful Report

Posted 4 years ago

“Dog s**t at answering the phone! Was waiting for a hour then gave up. Can not get my cash back because there is no one to help.”

Helpful Report

Posted 4 years ago

“Do not purchase anything from this company. It states in the website that you will be paying £13.50 a month each month. This is very misleading as you actually have to pay £30 every month, then claim the money back at 6,9,12,15,18 months. So you aren't paying £13.50 a month. If you have a query you are unable to get through just on hold all the time, and even the online chat wasn't working or in a queueing system and doesn't move you closer to talking to anyone. DO NOT BOTHER WITH THIS COMPANY!!!”

Helpful Report

Posted 4 years ago

“APPALLING CUSTOMER CARE !!!!!! very not reliable company do not take the mobile phones contracts with them you will regret it they are terrible....”

Helpful Report

Posted 4 years ago

“Placed an order on Friday recieved email saying to contact the network 3 which I did credit check went through was told to email back with response. Trying to get through to mobile phones direct no one seems to pick up called 4 times waiting 20 min on the line with no luck. I am currently on the phone still waiting I have been on the line for the past 40 min. Very disappointed.”

Helpful Report

Posted 4 years ago

“Blatant mis-selling their Nest Day Delivery. No sense of customer care. Completely sham system in place. Ordered two contracts on Black Friday Weekend. One for wife in her name and one for sister in my name. Cancelled wife's order without any explanation. None. My order referred to 3mobile second day, spoke to them and cleared it all same day and placed another order for my wife in my name this time. After ID being cleared by 3mobile and waiting 2 days, they want my ID and proof of address. Sent that in for both orders. Got an email this morning saying one order is cancelled. "for our and (most important) your security, we cannot provide additonal information and our decision in this case is final." How is that for our security. I have spent in excess of 4 hours on hold last week to sort this out. Their webchat is always queued up. I have checked every half an hour all day on wednesday and thursday last week and throughout the weekend to track my items. No news still on the second handset fyi. They think they can do anything they like, cancel orders, delay them, and than just advertise next day delivery. Their staff went so far as to tell me last week that all our orders go out the next day, it is only yours that has had issues.”

Helpful Report

Posted 4 years ago

“As slot of other customers have stated. A total con relating to cashback offers. It would be helpful if they sent you a reminder to claim. I have missed 3 lots. Nearly £90 down the drain.”

Helpful Report

Posted 4 years ago

“They canceled my order after 1 day of waiting with no updates at at all. I think they run out of phones or something, but they don't seem legit anymore. They won't tell you why, useless. see below message from them: "We understand this is not the outcome you were expecting however, please be assured we would not make the decision without careful and thorough consideration. Our call centre staff do not have any additional information and will not be able to assist you with any questions related to this order."”

Helpful Report

Posted 4 years ago

“awful service!!! you cannot qualify for a phone and they dont tell you why?? is it credit score? is it because they dont want to give you the phone? you call the customer service and hold for over a hour.... to be told they cannot help what so ever, very rude and unhelpful! they left me waiting 2 days thinking i am expecting a phone to then tell you over 48 hours that your order has been declined”

Helpful Report

Posted 4 years ago

“Took out a contract 12 months ago, with cashback the actual direct debit price isn't clear, the website shows what you will be paying after cashback, but cashback isn't automatically applied to make it that price, with my 24 month contract you claim it back at 6,9,12,15&18 months via there website with your order number and proof of paid bill, the first cashback I claimed was accepted and paid within days, the second cashback took i little longer and was paid to my account just within the 14 days after being accepted now onto the 12 month cashback claim and im at 14 days and I have yet to receive this at all, after abit of investigating alot of other people havnt received there's either, i pay £54 a month for a iPhone 6, the contract I took out in my opinion without the cashback was well over priced which I am now stuck paying and no sign of any cashback to add towards the amount due to be paid! Which in turn means I am financially effected, if id have thought the company wouldn't pay the owed monies I wouldn't have taken out the contract at all!”

Helpful Report

Posted 4 years ago

“Absolute con artists! Sold me a 2 year contract £60 per month on the latest iPhone with unlimited data- shame it’s a DATA LITE plan with Vodafone who told me that’s a type of data plan they created for children! Sales person totally omitted that information when I purchased over the phone. Spent 4 weeks battling with them, told “supervisors don’t get in the phone” when I went to query this after and told there’s no policy for mis-selling the contracts ! No real complaints procedure but I was given an email address - seeing as no one returned my calls I won’t hold my breath. Told their customer services I would complain to trading standards and ofcom- they weren’t bothered and said they were ok with that. Customer service staff even told me they thought my contract and data speed was a joke! Absolutely shocking service ! Con artists ! AVOID AT ALL COSTS !!!!!!! They’ll trick you, take your money then they don’t wanna know. Such a waste of my time and money, this isn’t the last they’ll be hearing from me. WHAT A CON.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“ORDERED A NEW MOBILE FROM MOBILEPHONES DIRECT AFTER LOOKING ON WEBSITE AND ADVERTISED AT A GOOD RATE. THEY DO NOT SAY THAT THIS IS AFTER A CASHBACK DISCOUNT WHICH YOU HAVE TO CLAIM AT SET PERIODS OF THE YEAR . COMPLETE CON AND WASTE OF TIME. I HAVE CANCELLED MY ONLINE REQUEST TI FIND THAT O2 WILL STILL CHARGE ME FOR SOMETHING I DO NOT HAVE.”

Helpful Report

Posted 4 years ago

“Do not use! Did not get a penny of the cashback back!!! Customer service is awful - you will be on hold for hours.”

Helpful Report

Posted 4 years ago

“Very happy with this company. I have used the cash back on three different phones. So long as you remember to claim on time then they pay lightening quick. Very easy to do, just complete the claim online, no need to send copies of bills by post. I always claim the day I get the bill to that there is plenty of time to send the right bill if I mess up. They respond immediately whether the claim is correct or wrong. You get paid within 14 days. All works well, but you must diarise to remind yourself when to claim.”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY!! After numerous attempts/phone calls I haven’t received a single penny of the £300 cashback i was supposed too! I’m livid! They couldn’t care less YOU HAVE BEEN WARNED!!!”

Helpful Report

Posted 4 years ago

Mobile Phones Direct is rated 1.8 based on 183 reviews