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Mobile Phones Direct Reviews

1.9 Rating 188 Reviews

22 %

of reviewers recommend Mobile Phones Direct

Company Reviews

1.9

Based on 188 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute con artists! Sold me a 2 year contract £60 per month on the latest iPhone with unlimited data- shame it’s a DATA LITE plan with Vodafone who told me that’s a type of data plan they created for children! Sales person totally omitted that information when I purchased over the phone. Spent 4 weeks battling with them, told “supervisors don’t get in the phone” when I went to query this after and told there’s no policy for mis-selling the contracts ! No real complaints procedure but I was given an email address - seeing as no one returned my calls I won’t hold my breath. Told their customer services I would complain to trading standards and ofcom- they weren’t bothered and said they were ok with that. Customer service staff even told me they thought my contract and data speed was a joke! Absolutely shocking service ! Con artists ! AVOID AT ALL COSTS !!!!!!! They’ll trick you, take your money then they don’t wanna know. Such a waste of my time and money, this isn’t the last they’ll be hearing from me. WHAT A CON.”

Posted 4 years ago

“ORDERED A NEW MOBILE FROM MOBILEPHONES DIRECT AFTER LOOKING ON WEBSITE AND ADVERTISED AT A GOOD RATE. THEY DO NOT SAY THAT THIS IS AFTER A CASHBACK DISCOUNT WHICH YOU HAVE TO CLAIM AT SET PERIODS OF THE YEAR . COMPLETE CON AND WASTE OF TIME. I HAVE CANCELLED MY ONLINE REQUEST TI FIND THAT O2 WILL STILL CHARGE ME FOR SOMETHING I DO NOT HAVE.”

Posted 4 years ago

“Do not use! Did not get a penny of the cashback back!!! Customer service is awful - you will be on hold for hours.”

Posted 4 years ago

“Very happy with this company. I have used the cash back on three different phones. So long as you remember to claim on time then they pay lightening quick. Very easy to do, just complete the claim online, no need to send copies of bills by post. I always claim the day I get the bill to that there is plenty of time to send the right bill if I mess up. They respond immediately whether the claim is correct or wrong. You get paid within 14 days. All works well, but you must diarise to remind yourself when to claim.”

Posted 4 years ago

“DO NOT USE THIS COMPANY!! After numerous attempts/phone calls I haven’t received a single penny of the £300 cashback i was supposed too! I’m livid! They couldn’t care less YOU HAVE BEEN WARNED!!!”

Posted 4 years ago

“DO NOT USE THEM - Not trustworthy or forthcoming about their deals. I recently ordered a refurbed phone through their site. Received the phone and it didn’t have any headphones or a legitimate Apple charger (apparently when you get a refurbed phone you don’t get accessories with it) which I found weird so I returned the device within 4 days of receiving it, I never opened the SIM card or even got past the introductory screen on the iPhone 8. But I still got charged the full month’s bill within a few days of returning the phone. How is that even possible? So I informed my bank and they cancelled the transaction. I’ve just found out today from Vodaphone that I owe them money because mobile phones direct returned the phone to Vodaphone almost 3 weeks after I initially returned the phone to mobile phones direct. I’ve just gotten off the phone with a staff at mobilephonesdirect and the conclusion is that I have to pay the money myself and they are willing to refund some of the money to me once I’ve paid vodaphone. The manager refused to speak to me (surprise!). Just a twisted and untrustworthy company. Best advice would be to get your phones directly from the companies Apple, EE, etc and not third parties like mobile phones direct.”

Posted 4 years ago

“Honestly, this website is very sneaky. Their cashback scheme is designed to fail for the customer, as you have to claim it yourself, there is no reminder to claim, and you have a limited time to claim. This would even be fine, but it is very hidden in T&C's and small prints, which basically encourages you to forget. The phone deals are very low, but there are also hidden T&C's. If you see a deal with the same allowance, same network, but cheaper, there's almost always an underlying trick somewhere (e.g. capped internet speeds, no european roaming). This website could be so much better, and I really like their deals, but their lack of transparency makes it hard to trust them for 2 years! I did order a Samsung Galaxy S8 2 years ago, and it was okay. At first they sent me a dodgy phone (volume rocker falling out) but it was replaced by a new one. I've now ordered the new iPhone 11 Pro Max, which was supposed to come today (20th Sept) but I am yet to receive tracking details. Deals and stuff are great, but the customer service, sneakyness and lack of transparency is terrible. I don't write reviews, but this company kinda sucks.”

Posted 4 years ago

“Do not order a phone from here FLASE ADVERTISEMENT phone was advertised at 30g per month when phone arrived it only come with 15g had to send the phone back as they would not change it.”

Posted 4 years ago

“This cashback scheme is the biggest scam scheme I've seen in my life, imagine still being in a contract with them and they won't honour the cashback because it was more than 60 days after the 6/9 month Why can't you just do 12 months and 24th? Legit a scam don't not take out contact with them. I just don't understand why you should have to claim back the money yourself. Looks as though you want customers to forget to claim. Why not just pay out the money! I forgot to claim back on time 3 times, claimed 4th and they are refusing last one ignoring my emails. Avoid this scammers”

Posted 4 years ago

“This cashback scheme is the biggest scam scheme I've seen in my life, imagine still being in a contract with them and they won't honour the cashback because it was more than 60 days after the 6/9 month Why can't you just do 12 months and 24th? Legit a scam don't not take out contact with them. I just don't understand why you should have to claim back the money yourself. Looks as though you want customers to forget to claim. Why not just pay out the money! I forgot to claim back on time 3 times, claimed 4th and they are refusing last one ignoring my emails. Avoid this scammers”

Posted 4 years ago

“I was told on phone to claim by end of August for my first bill generated. First I was told to submit June bill by end of August for myself and my wife. I just did on 2nd August and both were rejected. Called customer service again and been on hold for last 25 minutes! Never again. Beware of Cashback scams they run and do not trust what they advice on phone. If it helps your call quality team, I was told: my first claim should be for the bill of June and that gave me 2 months i.e. till end of August to submit my claim. I only found out when I tried to make a claim that it should be May bill, not June bill. I haven't heard anything back yet so am not sure who is going to get in touch and when.”

Posted 4 years ago

“Awful company, advertising phones that are not available, fail to communicate this and a “could not care less” attitude. Do not use.”

Posted 4 years ago

“Was with them for nearly 6 years and when it came to order my phone,I gelot rejected by them, their excuse was security issue which was a ly,I will never use them again.”

Posted 4 years ago

“awful customer service, misleading terms and conditions relating to cashback. shady and dishonest.”

Posted 4 years ago

“Great value and service.”

Posted 5 years ago

“Superfast & easy as 123 well done ;) (new contract + next day phone delivery)”

Posted 5 years ago

“Superfast & easy as 123 well done ;) (new contract + next day phone delivery)”

Posted 5 years ago

“If you are ever unfortunate enough to be dealing with this company please read over your terms and conditions closely as being mislead on the site is a speciality of this company conning the customer you will be lead to believe you are paying a much smaller line rental than you actually will be. Never assume check is a great term for mobilephonesdirect all these cashback offers are by redemption meaning all the work must be done by you the customer to claim this back over instalments on which hand if you don’t want the hassle of sending across your bill and remembering order reference numbers for months 6,9,12,15 and month 18 then you are better going to the network provider who will give you a deal for much the same price without the hassle. Will not be using them again and will make all friends family and work colleagues customers everybody I know and come across will be told about this bad experience I have been unfortunate enough to experience.”

Posted 6 years ago

“Quite possibly the worst customer service Ive came across, half way through delivering my "next day" handset they requested the courier return to sender. Then lied about actioning such request and tried to blame it on DPD. I wouldnt bother with them again.”

Posted 6 years ago

“Poor service after taking out new contract no free gift as of there promotion customer service non existent”

Posted 6 years ago

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Mobile Phones Direct is rated 1.9 based on 188 reviews