Mobile Phones Direct Reviews

2.0 Rating 201 Reviews

24 %

of reviewers recommend Mobile Phones Direct

Company Reviews

Questions

Metrics

2.0

Based on 201 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does Mobile Phones Direct take to deliver?

Helpful Report

(1 week ago)

Mobile Phones Direct normally delivers next Day.

Helpful Report

(1 week ago)

0.00%

Industry Average

“ I'd like to start off by saying that initially in terms of purchase and delivery, they had a brilliant service and there is nothing to complain about. ”

- Alex

“ Ordered online received a large box on delivery containing 20 phones but not the one I ordered.Contacted them immediately they arranged collection a few days later I took photographs of items to secure it.Saved them over£5000 and yet all I got as a thank you was £26. ”

- Anonymous

“ Either its been caused by heat or there was a crack upon delivery of the phone. ”

- Lucy

Mobile Phones Direct Reviews

Delivery - Slow