Mobile Phones Direct Reviews

2.0 Rating 201 Reviews

24 %

of reviewers recommend Mobile Phones Direct

Company Reviews

Questions

Metrics

2.0

Based on 201 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How quickly does Mobile Phones Direct resolve customer queries?

Helpful Report

(1 week ago)

Greater than 45% of reviewers feedback is Mobile Phones Direct takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

33.33%

Industry Average

“ Ordering the phone and contract was fine, but I chose to cancel within the cooling-off period as the service in my area was poor (despite Three's coverage maps indicating that it'd be strong). ”

- Stephen

“ Contacted Customer service and they asked me to provide royal tracking id and proof . ”

- Anonymous

“ Appalling service! I would give no stars but had to put one to leave this review! They promised me £70 trade in for my old phone and said they would send a jiffy bag to return it, however, despite phone calls and emails (and constant promises that the bag would come) over several MONTHS it has still not arrived. ”

- Mrs B

Mobile Phones Direct Reviews

Customer Service - Bad