Mobile Phones Direct Reviews

1.9 Rating 184 Reviews

21 %

of reviewers recommend Mobile Phones Direct

Company Reviews

Questions

Metrics

1.9

Based on 184 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Returns

Customer Service

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Does Mobile Phones Direct deliver on time?

Helpful Report

(2 weeks ago)

Greater than 55% of reviewers feedback is Mobile Phones Direct normally delivers on time.

Helpful Report

(2 weeks ago)

50.00%

Industry Average

“ I was told by the MobilePhonesDirect (aka AO Retail) agent to tick the Three network box then contact o2 to get a "PAC code" to port my number to the Three chip to use on o2 (since there is little or no Three coverage in my local delivery area in the triangle of 3 major hospitals and at home). ”

- Alex Chambers

Mobile Phones Direct Reviews

Delivery - Average