Mobile Phones Direct Reviews

2.0 Rating 201 Reviews

24 %

of reviewers recommend Mobile Phones Direct

Company Reviews

Questions

Metrics

2.0

Based on 201 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Mobile Phones Direct deliver?

Helpful Report

(1 week ago)

Mobile Phones Direct delivers items by Courier.

Helpful Report

(1 week ago)

0.00%

Industry Average

“ Twice now I’ve paid upfront for advertised, in stock next day delivery iPhones, they run the credit check take the big deposit then show awaiting stock with no estimated delivery date, I waited 2 weeks on the first attempt before cancelling ordered a different iPhone now the same - if you don’t have stock say so ”

- Anonymous

“ I ordered iphone 14pro in September and it was initially ‘next day delivery’. ”

- Mohammed Azim

“ ermmm everything, got sent a phone that don’t work, I send back special delivery, and now they have ignored me for days and days, terrible customer service, been on hold on a 0345 number for well over 2 and half hours and still I haven’t got through to anyone. ”

- Kevin Ashcroft

Mobile Phones Direct Reviews

Delivery - Slow