Moda Furnishings UK Reviews

Name: Moda Furnishings UK
Rating: 4.79

4.8 Rating 4,335 Reviews

96 %

of reviewers recommend Moda Furnishings UK

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Metrics

4.8

Based on 4,335 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 355 9089

Location:

Riverpark Road, ,
M40 2XP

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really professional, smiley, happy people. Appreciated carrying the furniture down the other end of the garden. Cheers Mark and Brian 👍”

Helpful Report

Posted 2 years ago

“I don't normally leave reviews, but in this case, I felt I had too. Having ordered several large items from you in the past. Your delivery services are exceptional as all the reviews say. However, your after-care customer services are shocking, the Fire Pit table you delivered in December was not opened and erected until April when the weather permitted. The thermocouple on the Fire pit was actually broken, your customer service reply was: Unless damage is reported with 48 hours of delivery, you warranty will be invalid. I think this is something that all your customers should be made aware off.”

Helpful Report

Posted 2 years ago

Good afternoon Paul, Thank you for your feedback which I am very sorry to learn about. I have tried to call you however a voicemail was left and an email followed so it would be great to speak with you to discuss this further. Kind regards Robyn @ Moda

Posted 2 years ago

“Very disappointing after sales support. This company brands themselves as premium, with various celebrities and "influencers" tasked with continuing that myth. DO NOT BE FOOLED. The quality does not match the (substantial) cost. During the first Covid lockdown, we purchased a large rattan dinning table / sofa with firepits, warts and all. We also purchased a matching "All weather" cover to keep the elements out. There were some quality issues that we were able to resolve (though in hindsight, should have been a red flag - a foot was missing from the table and though a replacement sent, we've never been able to properly get it to stay in place). The cushions are supposed to have removable, washable covers, but the zip is so tight, it would be impossible to remove the cover without destroying the foam. That should have been red flag number 2. The main issue I have with this company, however, came when we had a problem with our cover. The initial cover we purchased for around £90, developed a hole / rip in it. At that point, we discovered that the "7 year warranty" doesn't apply to covers, as we were outside the apparent 1 year for the cover. We were willing to take that on the chin, but a replacement cover was now £215!! I was assured that this was a much improved cover and the price was representative of that, and that a 2 year warranty would go some way to relieving any fears I had about purchasing, reluctantly, I made the purchase... One thing the old cover did until it failed was keep the water out. It did so without any problem at all. The new cover, however, leaked through the seams, which on inspection looked to be very poor quality - tape was not in line with the seam at all. Moda support have refused that to be a fault, informing me that the "All Weather Cover" is simply designed to keep debris of the frames, that cushions shouldn't be kept underneath. There was apparently no fault present in a taped seam that was leaking where you could easily see the tape did not follow the seam correctly. A £215 "all-weather" cover, is not, it seems expected to protect the furniture from the UK weather, which must be utterly exceptional in it's ability to produce water! In summary, the furniture is nice, it's not worth the premium though and don't expect good warranty support.”

Helpful Report

Posted 2 years ago

Hi Jimmy, Thanks for your honest feedback, which I am very sorry to read about. I have reached out to you so hopefully, we can discuss this further and come to a satisfactory solution. Kind regards Robyn @ Moda

Posted 2 years ago

“Thank you Mark and Brian excellent service, efficient delivery. Kept me informed of the expected delivery time. All very professional.”

Helpful Report

Posted 2 years ago

“Amazing guys Terry S and Dave H. Prompt efficient polite - could not ask for better service. Well done fellas you're a credit to your company!”

Helpful Report

Posted 2 years ago

“Kirsty was superb in dealing with my query. Professional and courteous throughout. 1st class customer service.”

Helpful Report

Posted 2 years ago

“Thankyou Rachael for helping choose our perfect outdoor furniture, great product knowledge, friendly customer service! Credit to Moda Michelle & Andy Featherstone x”

Helpful Report

Posted 2 years ago

“Thank you for the great service. We’re very pleased with our new garden furniture, it looks so smart. Mark and Brian we’re very helpful and delivered is straight to the roof garden without any difficulty. The premium service was certainly worth it.”

Helpful Report

Posted 2 years ago

“Good Morning We came to Caterham yesterday and had the most wonderful service from Danica. She was so lovely, very knowledgeable and gave us space while we discussed the various options, an asset to you at Moda. Looking forward to sitting in our garden with our new furniture! Many thanks”

Helpful Report

Posted 2 years ago

“Terry s and dave h were really good and top chaps with brilliant spirit and customer service on a friday night”

Helpful Report

Posted 2 years ago

“Terry and Dave H were super helpful”

Helpful Report

Posted 2 years ago

“Delivery was perfect the two men we are polite and courteous could not ask for more this is the second garden furniture I have purchased from you and extremely happy with everything that your company offers Christine Holmes”

Helpful Report

Posted 2 years ago

“Order delivery by Lewy and Rob T was excellent thank you”

Helpful Report

Posted 2 years ago

“Another happy customer Thanks to Ark and Brian who delivered our furniture on time today Pleasant and helpful as always!”

Helpful Report

Posted 2 years ago

“Furninure was delivered within 6 days over ordering with Easter Monday in between. The delivery men (Mark and Brian) were quick, efficient and very informative on how to put the table together. The reason for only giving Moda 4 stars is due to the 4 panels which form part of the underneath of the table are dated, therefore I will be contacting customer services regarding this.”

Helpful Report

Posted 2 years ago

“Our Garden Furniture is fantastic! Really finishes off our garden. Delivered within 5 days of ordering, with a bank holiday in between too! Lewy & Rob were brilliant during delivery & installation. They overcame an access problem with minimal fuss & put together the furniture in our garden very efficiently. Above all, both were very friendly, & represented Moda Furniture in a very professional manner. Will definitely recommend Moda to friends & family.”

Helpful Report

Posted 2 years ago

“Salone 2F outdoor dining table and seats arrived and installed by Moda Furnishings employees Mark & Brian. Look absolutely amazing in our sunken seating area. Excellent service.”

Helpful Report

Posted 2 years ago

“Absolutely fantastic service from Dave and Lee, the guys were very professional, even took all the packing away with them. Great service.”

Helpful Report

Posted 2 years ago

“Terry S and Dave H delivered my table and parasol today. They were both very efficient and cheerful. Lorna Barclay”

Helpful Report

Posted 2 years ago

“Very good experience. Lisa sent us samples to help us select the final colour choice and set. The delivery office were great arranging a time that suited me. And John and Garry arrived when they said they would, assembling the whole set for us and taking away the packaging.”

Helpful Report

Posted 2 years ago

Moda Furnishings UK is rated 4.8 based on 4,335 reviews