Moda Furnishings UK Reviews

Name: Moda Furnishings UK
Rating: 4.78

4.8 Rating 4,354 Reviews

96 %

of reviewers recommend Moda Furnishings UK

Company Reviews

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Metrics

4.8

Based on 4,354 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 355 9089

Location:

Riverpark Road, ,
M40 2XP

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's such a shame that Moda's customer service is SO bad. The actual furniture WHEN you get it is very good quality but the delivery promise time is a lie and trying to get hold of anyone on the phone to get a delivery date is impossible with wait times up to 2 hours. When purchasing from Moda the service is good and the staff very helpful but after you've parted with the cash you deal with a call centre in India and it becomes an absolute shambles. I've never given a bad review before but I'm just gobsmacked at how dreadful the communication and customer service has been with Moda, especially after parting with so much money.”

Helpful Report

Posted 1 year ago

“The furniture is nice but quite expensive for what it is. The delivery guys were terrible and didn’t take care of the furniture we had paid a lot of money for. We paid for a premium delivery service where they are meant to assemble, take away the packaging and show you the features of the set. They didn’t take away all the packing, didn’t assemble all the furniture so we had lose sofa set and not enough connections anyway to put it all together and didn’t show us anything.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your feedback, I'm pleased to hear you are happy with the quality of our furniture but I am very sorry to learn of your delivery service. This is really disappointing and I would like the opportunity to look into this further however I am unable to locate any order details for you so if you could kindly email through to hello@modafurnishigs.co.uk for the attention of my self then that would be great. Robyn @ Moda

Posted 3 years ago

“website is too busy and things pop up all the time”

Helpful Report

Posted 3 years ago

Hi Andy, Thanks for your honest feedback, I'm sorry to learn of the negative comments regarding our website. This will be looked into further and I shall be making contact with you direclty. Robyn @ Moda

Posted 3 years ago

“I paid £99 for the installation and put the furniture together which they did not do. The cushions that they supplied were dirty which they would supply but also mentioned that I could wash them, The lounge suite was delivered on August 21 and up to now I still haven't received the replacement cushions. I have emailed several times to return the suite but they tell me I am out of time and the cushions are still being delivered.”

Helpful Report

Posted 3 years ago

Good afternoon Mrs Carpenter, Thank you for your feedback and for taking the time to speak to me on the telephone, an email will follow through to confirm the next steps. Kind regards Robyn @ Moda

Posted 3 years ago

“Our experience with Moda has been far from what we would expect from a high end product retailer. Delays in supply chain more than doubled the delivery time for our product, and although we can accept that global events beyond the control of the company cannot be helped, the lack of communication and effort made to mitigate our disappointment was unforgivable. Every communication to find out about our order was initiated by us and resulted in disappointment. When we eventually found that our order was ready for shipping, 14 weeks after the full payment was taken, the delivery service called to tell us it would be a further 7 days before we would receive our product. When customer service reps tell you that, 'all they can do is apologise', I completely disagree. One thing you could do is pay for a 24 hr delivery, to get our product to us as fast as you possibly can, not wait another week before you actually send it. To date we are still waiting for 2 pieces from our order, which we are told, 'should' be here within 2 weeks. The last email we received, (in response to our latest complaint), agreed to provide us with a cover for our furniture, which is appreciated but does not make up for the overall experience and general lack of care. The product, we are happy with and the delivery was executed very well. Damian and Lewis were great, but unfortunately the rest of the experience with Moda would make us think very hard before giving up our money in the future. All of the bad feeling could have been avoided, if your customer services demonstrated an ounce of care for the customer and how delays of this length would affect them.”

Helpful Report

Posted 4 years ago

“Had to wait 3 months to come into stock but was told this when we order so ok as we wanted to expand our furniture that we’d previously bought from them. Delivery guys were super helpful. One chair not woven correctly so called and was advised to “push it back into place”! Not that easy my friend. Called them again to be told I would have to wait 3 weeks for collect fix and return or wait up to 11 weeks for new stock to arrive when they would replace. Not what I’d expected when paying premium prices (£350 per chair) for supposedly premium furniture. Disappointed.”

Helpful Report

Posted 4 years ago

“Your products are very good, but website and order process let you down.”

Helpful Report

Posted 4 years ago

“Website is very slow to load images - this is very frsutrating”

Helpful Report

Posted 4 years ago

I'm really sorry to hear you're having problems with the website! I'll pass your feedback on to the web team! Jack @ Moda

Posted 4 years ago

“I contacted Moda to purchase some outdoor furniture and was told I would receive an email to confirm my purchase. I have not received this despite calling up and leaving a message asking to be contacted. The money has come out of my account but I have not received a confirmation of my order so that I can check it is correct. I would be grateful if this could be rectified please.”

Helpful Report

Posted 4 years ago

Hi C Kennedy, Thank you for your feedback on your experience so far. I am very sorry this has not be a great start but we are very keen to help resolve. Please may we ask for you to email to support@modafurnishings.co.uk and we shall look into this further. Thank you, Lia @ Moda.

Posted 4 years ago

“Not sure what I'm reviewing but paying in full for something I don't get for 3 months is clearly less than acceptable.”

Helpful Report

Posted 4 years ago

“We have an account, but cannot remember our password but your link to reset does not work. The captcha is also unreadable”

Helpful Report

Posted 4 years ago

Hi S Hardman, I am terribly sorry for the issues you are experiencing with your online account - it is a matter that is being urgently rectified currently, if you need any assistance with your order, or you have any queries or concerns that we can assist with, please don't hesitate to get in contact. Have a lovely evening and take care. Danielle @ Moda

Posted 4 years ago

“I have an account but couldn't reset password”

Helpful Report

Posted 4 years ago

We're sorry to hear that you're having a problem resetting your password. We've currently got the IT department working on the issue. If you ever need an update, please send us a message on support@modafurnishings.co.uk and one of our advisors will be able to help. Thanks again for your feedback! Jack @ Moda

Posted 4 years ago

“Delivery was good and quicker than expected. White fire pit table has marks and unfinished material round the sides, not what I’d expect from such an expensive set. Strange business plan from the company which seem to have put the prices up every time I go on their website. The set I purchased was £3500 in December and has been incrementally increased to over £5000 and different colours cost differently. Seem every week a few hundred £ is added. Also was told by the chat team that a 13kg bottle is fine for the fire pit however the delivery team said the bottle is too big for safety reasons and have now lost £40 on a gas bottle deposit to change to smaller ones.”

Helpful Report

Posted 4 years ago

Hi There, It is disappointing to see your 2* review regarding your experience. We would like to look into this further and help the best we can, if you can please send a email through to support@modafurnishings.co.uk we shall be happy to assist with any queries you have. Thank you, Lia @ Moda.

Posted 4 years ago

“your website is so difficult to use - why only list 9 items per page - almost got so frustrated we so nearly bailed out and went elsewhere - in the end we liked the look of the stuff so much we ordered - £6.5 grands worth of stuff - crazy!”

Helpful Report

Posted 4 years ago

Good morning, Thank you for taking the time to leave your review. i am sorry to hear of the comments regarding our website, We will ensure your feedback is passed through to the relevant team to investigate further, if you could kindly email through to us at support@modafurnishings.co.uk and provide further information on which sections you found the website to be difficult to use then this would be great. We pride in the quality of our furniture so we know you will not be disappointment :) Take care, Robyn @ Moda

Posted 4 years ago

“website - really hard to use - jumps all over the place - hard to compare products”

Helpful Report

Posted 4 years ago

Caroline, thanks for your honest feedback regarding our new website, this helps us to make tweaks and improvements in order to get it right. Thanks again, Joe @ Moda

Posted 4 years ago

“Prices changed while refreshing screen!”

Helpful Report

Posted 4 years ago

Hello Shivani, thank you for your feedback, I would like to look into this further, even though I note you have gone on to order with us as we have not increased our prices over the last 2 weeks. If you would like to discuss this further, please do get in touch by email support@modafurnishings.co.uk and ask to speak with me. In the meantime, I hope the rest of your experience with Moda is 5-star. Joe @ Moda

Posted 4 years ago

“We travelled over 100 miles to visit the Moda showroom last October 2020, were impressed with the quality and placed an order, paying a considerable amount in full. Most of the order arrived in November, but the key piece ( being the table) was missing. Assured we would get it in December. We are still without a table, we never receive any updates or courtesy calls and have now been told it will be end of March before delivery. Extremely unimpressed with after sales service.”

Helpful Report

Posted 4 years ago

Hello Mr & Mrs West, Thank you for your feedback and the opportunity to speak with you on the phone earlier. I apologise for the delay which has affected your order. In the main, this is due to the issues surrounding worldwide shipping presently. I hope the resolution we agreed will go some way to remedying this and I look forward to uniting you with your missing table very soon. Stay safe! Joe @ Moda

Posted 4 years ago

“The furniture is lovely and if you’re happy to wait four months for it to arrive, then great. But having ordered and paid in full in May for it to finally arrive in September, it hardly felt worth the purchase. It’ll probably get used only a few times, if we’re lucky, before the weather turns and it goes away for the winter. The customer service experience from Moda was fairly poor in my opinion. Had to chase by email every time for an update and after waiting for several weeks for a response each time, were met with similar answers - unexpected delays, not arrived in the U.K. yet, empty apologies really. Moda did offer a compensatory freebie - a cover to protect the furniture when not being used. Which, surprise surprise, we are still waiting for as it didn’t arrive with the furniture. Having sent two emails to chase for this as it’s been almost a month since the furniture arrived, there has been no reply as of yet! The quality of the furniture itself is great and we love the product, but Moda have really let themselves down. Would seriously consider not using again in the future and if anyone asks for a recommendation... would advise to steer clear unless happy with long delays and half hearted apologies. Sorry.”

Helpful Report

Posted 4 years ago

Dear Valued Customer, Thank you for your review and your honest feedback of your experience. I am sorry to hear your experience was less than perfect! We did encounter delays during the summer peak due to COVID-19 and uncertainty over Brexit, delaying our shipments. I am so pleased to hear the quality of the furniture has lived up to your expectations. If you are still awaiting items from your order or would like to discuss your experience in more detail, please contact us support@modafurnishings.co.uk with your order number, asking for the Head of Customer Service to review. Joe @ Moda

Posted 4 years ago

“Ordered In May, should have been 8 days for delivery. I received half my order 2 weeks ago after my persistent chasing - still waiting on the other half. Was told I was priority for next stock but when it arrived in I was told there were other customers in the Queue before me. The company seems rudderless, you don't get proper explanations, completely obvious some staff are reading from a script. I'm giving them 2 more weeks then I'm going to Resolver. Such a shame because the furniture that has arrived is really lovely!! Tip: If you are trying to get through on the phone, call the sales line on an evening, you'll get through straight away - you'll likely just be fobbed off once through but it eventually got me half my order.”

Helpful Report

Posted 4 years ago

“Contact centre non existent for sorting out issues!!!”

Helpful Report

Posted 5 years ago

Moda Furnishings UK is rated 4.8 based on 4,354 reviews