Modanisa Reviews

Name: Modanisa
Rating: 1.60

1.6 Rating 312 Reviews

13 %

of reviewers recommend Modanisa

Company Reviews

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Metrics

1.6

Based on 312 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Modanisa 1 star review on 15th January 2024

Wafaa

Aisha

Anonymous

Anonymous // 01/01/2019

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“Charged a lot of delivery fee however i bought extra items in order to qualify for a free delivery”

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Posted 2 years ago

“La qualité des vêtements est pas bonne (le tissu est cheap) plutôt dans les photos dans leurs site s'apparaissent de bonne qualité. Je vais jamais commander!”

Helpful Report

Posted 2 years ago

“I have contacted modanisa customer service since I knew that my package had been received, but actually, I did not receive it and contacted the shipping company(FedEx) as well, and so far I have not received a convincing response. Where is my package? What after the driver said that it was placed in front of the house inhabited by many residents? I was at home at the time mentioned that he delivered the package and despite that the bell did not ring!! It is unreasonable to deliver a package and leave it anywhere and in the end he writes delivered without my sign!!! Is this reasonable?? I wrote my full address and they sent the order with a shipping company(FedEx) whose reviews is too bad and I am not the only one to complain about this shipping company. Finally, my right was lost, I paid money and did not receive what I ordered.”

Helpful Report

Posted 2 years ago

“Very disappointed with the feedback absolutely ridiculous, I tryed up put an order in with a 15% off coupon on the app and it wasn't even letting me secure my order kept saying error accured, i get in contact with modanisa waited 2 days on a reply and all i get back is the error has not happened on our side get in contact with your bank, what has my bank got to do with this when the app wouldnt let me secure my order before i could put my card details in ridiculous very annoyed with modanisa why are you given out coupons when there don't work poor customer service”

Helpful Report

Posted 2 years ago

“I ordered from this company on May 11,2021. There was three boxes sent to my house and three charges were made to two separate accounts. I kept one box and returned the other two directly to the FedEx driver. Since May 11 to now November 4,2021 I have contacted Modanisa SEVEN times for a proper refund. They refunded the INCORRECT ORDER and charged me for TWO ORDERS. I advised them to reverse the refund and charge it correctly to my account and provide the proper refund for the boxes that were returned and to charge me for what I had. Out of THREE boxes I only kept ONE. I am still being charged for TWO. I provided PROOF of a return label. Their associates had the audacity to ask me if I had the boxes in my house! I have returned them, provided you PROOF OF RETURN! I am showing you my order numbers. NEVER EVER DOING ANY BUSINESS WITH THEM. They act like they care but they truly don’t. It is not the consumers issue if there is an error with your shipping partners. That is your responsibility as a company to handle it. It should be handled without any expense to the consumer. What a waste of my time trying to buy modest clothing with an IMMODEST company”

Helpful Report

Posted 2 years ago

“Zurückgeschickt, Rücksendung wurde bestätigt, jedoch muss ich bezahlen/ ABZOCKE! Seit 3 Monaten bestätigt mir jedes mal ein anderer Modanisa Mitarbeiter, dass meine Rücksendung erhalten wurde und abgeschlossen sei. Jedoch kriegt Klarna diese Informationen nicht und ich muss jetzt meine zurückgeschickte Ware an Modanisa inkl. Mahngebühr bezahlen. Und dafür diese Stunden an Arbeit in den letzten 3 Monaten. Nie wieder Modanisa!!!!!   21.07.2021: 81283970”

Helpful Report

Posted 2 years ago

“Do not order online as they never send agreed size mentioned on the websites. This is cheating & should be reported. Then no one will help you to refund your dress. 20 UK size will be equals to 12 UK size. Also dress looked used as the size tag was removed and it was not even packed properly. Raised complaint many times, coordinated on email too but no refund processed for my case Issue [11897493]/ Order number 79618852 .DO NOT WASTE YOUR MONEY ON MODANISA.”

Helpful Report

Posted 2 years ago

“a big scam company and I'm going to issue a complaint against them to European Consumer Center-Belgium. So basically, I ordered two dresses and one pajama, the sizes were too large, thus we returned them. They sent a refund for one dress and the pajama, but less than the true value, and didn't calculate the other dress. The issue was pending for more than two months and whenever we call them, they make promises that it's going to be solved soon and that they have prioritized my open complaint. After five calls of follow-ups, one of their customer service advisors said that the difference of the two articles they calculated is the refund fee, and the money for the other dress will be refunded after they investigate it internally, so for two months they were doing nothing and now we have to wait for their internal investigation, which for me looks like a way to keep delaying until the whole issue becomes in the past. I totally don't recommend dealing with them”

Helpful Report

Posted 2 years ago

“Very bad customer service. No any reply of email and calls. Wast of money”

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Posted 2 years ago

“Do not buy from this company, I bought few items and they have been sent me different colours. So contacted with customer service and asked me to arrange return label . They said do the account I tried I was shocked return postage cost £9.90 it’s not my mistake they sent me different colours so I asked me a free postage label but they refused thankfully I paid by pay pal and I got the refund back.rubbish service”

Helpful Report

Posted 2 years ago

“They are not sincere in selling. My items suppose to get refund, already emailed, they claimed they will process but until now still no reply. The reason they cannot posted out the item is because they said address not complete, but despite i already provide the ZIP code, still they say cannot send the items. Embarassing, cheating company. Dont ever buy from them.”

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Posted 2 years ago

“Very bad service. Very bad!”

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Posted 2 years ago

“I bought 4 Palestinian scarves almost R300 with shipping the amount R575.. They shipping company UPS phoned me I must pay another R700 that is what customs required.. I refused because I feel that is daylight robbery. Very dissapointed.”

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Posted 2 years ago

“This is most rubbish and bad customer service I ever seen .been waiting 2 months to get refund ,each time they give me excuses that we have send your issue to the relvent department.. Do not purchase, poor quality clothes too.. very bad customer service .they just want to take money from you and will not give you refund.”

Helpful Report

Posted 2 years ago

“Bad company. Clothes don't fit right according to size guides on their site. I had to return some of the clothes I ordered because of bad fit or not quality material. I still don't recommend to buy from Modanisa, their clothes look on the site but not up to standards when recevied, there should be better description of garments. Shop at your own risk. When returning items they don't give you refund.”

Helpful Report

Posted 2 years ago

“I had been excited to try out a new company with modest fashion but I was seriously disappointed with the quality of the items I had received (including the smell of cigarette smoke in all of my items!) and the experience I had with trying to return my items. When I first opened my package, I immediately could see the low quality of the fabric and stitching — however, I did know that it was cheap prices and could have been a possibility. What was unpleasantly surprising was the smell of cigarette smoke in each article of clothing. Due to this (and especially because that smell is hard to get out), I wanted to return my items. I used their Easy Return Center and had multiple pages with errors. Then, I could not access my return form or shipping label. I tried reaching out to customer service on Whatsapp without luck and only received auto-generated responses that claimed there was no return shipping info for the order number that I gave. I tried to call their customer service number but was never able to reach them. Now I am stuck with items I do not want, can't return them, and can't get a refund. I definitely will not be shopping with them again and will be telling my friends to avoid their company.”

Helpful Report

Posted 2 years ago

“Oh my god I don't think the owner of modanisa is the same owner of last year or Before i had never had such a bad time dealing with return. Please awnser my email for return I have two different orders to return and you have send me only one order shipping label and if it is possible please make them one return so I don't have to pay too much money on return.”

Helpful Report

Posted 2 years ago

“This is terrible revolting 🤢 company which likes to keep your money & not give you your goods. Very dirty crooked dishonest company which has diabolical customer services. The quality of clothes is poor & this company is absolutely useless & rubbish & should be closed down as terrible.”

Helpful Report

Posted 2 years ago

“I had ordered some items from modanisa on eid and before eid, and now it has been 1 month and more that they are not replying to my any emails and any calls for return help I requested for returns they automatically chose for me the two months return with out any shipping label or something now i am trying to contact them for help how to delete it and make it easy return they are not responding, I would never buy anything from modanisa they are such pain!”

Helpful Report

Posted 2 years ago

“I have been waiting over 6 weeks for my order. Finally went to site to check on it. Order status said delivered. I did not receive any delivery notification, nor did I receive the package. Unable to talk to a real person to get answers. Don't order from here!!!”

Helpful Report

Posted 2 years ago

Modanisa is rated 1.6 based on 312 reviews