Modern Rugs UK Reviews

Name: Modern Rugs UK
Rating: 4.56

4.6 Rating 2,250 Reviews

90 %

of reviewers recommend Modern Rugs UK

4.6

Based on 2,250 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

01388 663738

Email:

sales@modern-rugs.co.uk

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Modern Rugs UK 5 star review on 6th February 2020

148

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with rugs and service.Happy Christmas.With Thanks Patricia Moran.”

Helpful Report

Posted 5 years ago

“Ipurchased a rug from you it was not what i wanted so it was returned for credit I then asked for the return of the money but despite two emails I have received no reply”

Helpful Report

Posted 5 years ago

“I received terrible customer service from this company. I returned a rug and underlay for exchange and was told that the underlay had not been returned. I said it was in the same package and had defiantly been posted and I wanted to buy a different rug and suitable underlay. They would not refun d the underlay just the rug and told me I couldn't have free underlay I purchased another rug. I said it wouldn't be free as I had paid for it then returned it. Wrote complaint emails to their complaints address - no response - next step sending to the directors - DO NOT USE”

Helpful Report

Posted 5 years ago

“WE WERE VERY DISSAPOINTED THAT WE COULD NOT EXCHANGE THE RUG FOR THE DARKER COLOUR.”

Helpful Report

Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Lovely rug and fantastic service”

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Posted 5 years ago

“Unfortunately the rug delivered was dirty. I sent numerous photos, continually being asked to take them in different lights. They would not accept that the rug was dirty. I sent the rug back & was told they would contact me when it was received back to say whether they accepted that the rug was dirty or not. I heard nothing. I will not use modern rugs again.”

Helpful Report

Posted 5 years ago

“My rug was damaged when it arrived. You could only see a small tear in the plastic packaging but once opened I could see a cut in the rug that went right through the thickness of the rug. I had to wait for it to be inspected before getting a refund and another day off for it to be collected.”

Helpful Report

Posted 5 years ago

“Thank you for making our first shopping trip with you a pleasant experience, shall be using again, the rugs look fantastic!!”

Helpful Report

Posted 5 years ago

“The website doesn’t keep stock up to date, so we ordered a rug which we then had an email to say was out of stock despite paying for it up front. They gave us an option to wait for new stock, choose a new one or get a refund which we chose wait for new stock with an estimated delivery date. However that date passed with no news. It’s only when I chased it that I got a response. The first response was that the rug had been delivered already! Which it hadn’t. When I complained I got a new estimated delivery date in a weeks time but then the next day had an email to say it had been despatched. Now the rug has arrived we’re happy with it, although the colour is a bit darker than the pictures. But the ordering process was a shambles and made me wonder if they made it that way to hope you don’t chase it, despite happily taking the money up front. Be aware when ordering from this website.”

Helpful Report

Posted 5 years ago

“Never received the product even though they said it had been delivered. Ordered at the end of September and still without a refund/a rug. Very very poor service.”

Helpful Report

Posted 5 years ago

“Very poor communication, Had to wait almost 2 months for the item, which upon arrival was of very very poor quality, same day requested a return and refund which we were told we would have to pay the return cost, which was not cheap.”

Helpful Report

Posted 5 years ago

“I am not happy with the quality of the rug. I really want to return it. I should have got in touch sooner but I had hassle with work and I was then away on holiday. It is not as it should be in several areas. One area the fibres are not complete and in another area the wrong colour is showing.”

Helpful Report

Posted 5 years ago

“Ordered sample which never arrived”

Helpful Report

Posted 5 years ago

“I have repeatedly rung and sent emails (as instructed on their phone message) to this company to organise a return and exchange. I had an automatic response saying that they hoped to reply in 2 hours. Since then, weeks have gone by with further emails, none of which have been replied to. I won't return the rug because I don't trust them to carry out the refund and I certainly don't want to risk buying anything else from a company that places so little value on customer relations. This should be a no star rating.”

Helpful Report

Posted 5 years ago

With regard to the return of the rug for an exchange, an email was sent with the information on how to return the rug for an exchange. This arrangement is down to the customer as explained on our returns information.

Posted 5 years ago

“Arrived an entire month later than specified. I continually had to chase on the status of my order with often receiving no reply from customer services! Do not recommend buying from here.”

Helpful Report

Posted 5 years ago

“I ordered what was described as a grey rug for my hallway and when it arrived it was brown! I was happy to send back but not at my own cost as it wasn't my error. I contacted you to ask you to cover the cost of return and even sent you pictures of the rug against something that was grey and something that was brown to clearly show the that the colour of the rug was brown! I was told that the colour varies from photo to photo and that I would have to send back at my own cost! to say I was furious was an understatement. I ordered a grey rug and received a brown one - then to say I have to return it at my own cost was unacceptable. I expressed this in another email to you and was completely ignored. Disgusting treatment of a customer and have never been treated like that by a company before. It is safe to say I will never be ordering from you again.”

Helpful Report

Posted 5 years ago

Modern Rugs UK is rated 4.6 based on 2,250 reviews