Modern Rugs UK Reviews

Name: Modern Rugs UK
Rating: 4.56

4.6 Rating 2,250 Reviews

90 %

of reviewers recommend Modern Rugs UK

4.6

Based on 2,250 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

01388 663738

Email:

sales@modern-rugs.co.uk

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Modern Rugs UK 5 star review on 6th February 2020

148

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldn’t get any of the rugs I tried to order. Wouldn’t recommend.”

Helpful Report

Posted 5 years ago

Hi, Thanks for taking the time to leave a review. We understand that unexpected delays can be inconvenient and frustrating. We have in the last couple of weeks implemented a livestock feature on our website which enables customers to see the live availability before purchasing. We would really like the opportunity to turn your experience into a positive one. Could you please email us at sales@modern-rugs.co.uk and our customer service team will try and help find the perfect rug. Thanks - Gary - Modern Rugs

Posted 5 years ago

“Incorrect sized rug delivered. Incorrect rug delivered a second time but substantially damaged. Incorrect rug delivered on a new order. No delivery of an under mat, then a previous returned one redelivered but damaged. Incorrect refund on second order. Would not recommend or use this company again. The only positive is that Karen is helpful and sympathic when you call the help desk.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to leave a review. We're really sorry that we couldn't fulfil your order successfully. We've made some changes and improvements to our processes lately and we would really like the opportunity to turn your experience into a positive one. Could you please email us at sales@modern-rugs.co.uk and our customer service team will try and help find the perfect rug. Gary, Modern Rugs

Posted 5 years ago

“The rug I ordered was poor quality and priced at £34 . The same rug in a chain carpet shop was £14.99”

Helpful Report

Posted 5 years ago

“The rug was not the colour shown on their website and despite me sending clear photo's as evidence, the company refused to accept the evidence and made me pay for the return. the company states on their website that the average cost of returns is £9. You couldn't return a doormat for this price. I had to pay £86. to return my rug through their recommended couriers. I will never use this company again.”

Helpful Report

Posted 5 years ago

“Rug looked nothing like the photo on website. Looked cheap and I had to return. Wouldn’t shop with yous again.”

Helpful Report

Posted 5 years ago

“Very expensive poor quality”

Helpful Report

Posted 5 years ago

“the photos are extremely misleading. we ordered beige and got grey and its clearly very different to the photos. not even close, but they have gone on to blame lighting, computer screens and also our interpretation of what beige is!!!! Unbelievable, we are completely disgusted.”

Helpful Report

Posted 5 years ago

“Wrong rug sent and when I tried to address this with them their customer service was appalling. Took weeks and a lot of inconvenience to get a refund. Ordered another rug from another retailer without issue”

Helpful Report

Posted 5 years ago

“Rug came with a hole in it could not replace”

Helpful Report

Posted 5 years ago

“Waited in all day. Rug had fault/hole in it. Told firm and sent photos. They said was not faulty. Would have to return at own cost. Explained consumer rights to them. Their solution was to collect rug one day then deliver a new one on another day? 3 whole days waiting in just before xmas! Have cut my losses and will not buy from this firm again. Had used them this second time as was replacing the same rug we had bought last year. So we knew the rug did not `shed`.”

Helpful Report

Posted 5 years ago

“Ordered in November, the wrong rug was delivered. Still waiting for the rug we originally ordered and have had no further contact from customer service. Poor.”

Helpful Report

Posted 5 years ago

“I have never had such appalling service, including the wrong sized rug sent sent twice on two different orders, returned items being delivered back to my home address delaying my refunds, wrong delivery days and failure to return items together and delayed refunds.”

Helpful Report

Posted 5 years ago

“Really poor experience unfortunately. Rug I bought was promised to be delivered within a month, got sold out with a promised to be delivered within another month delay and it turns out that order with the producer has never been put in place with more delays. Quality of the rug is poor too. Maybe because of the material, it does not sit flat on the floor create uneven surface everytime something or someone is on the too of it.”

Helpful Report

Posted 5 years ago

“Probably the worst customer service I have came across in the whole interior design industry. Poor information and rude staff.. they don’t even know what they are selling. Website totally misleading and delivery times are NOT as shown near the product. Still waiting for a rug which has 1 week lead time and now it’s 2 month. No information about that unless I don’t call to ask. We had a problem with the billing and NO help at all. My experience couldn’t be worse. It’s a shame because the website has a lot of potential but probably the owner doesn’t really care much about customer service.”

Helpful Report

Posted 5 years ago

“They sent a rug - right colour wrong pattern - I sent an email about this. No apology for wrong pattern - Modern Rugs said I could parcel rug up and pay to have it sent back to them. I would be held responsible if the rug went missing and when they received it the would consider an exchange. At £319 for rug - toouch hassle. I kept their choice off rug!”

Helpful Report

Posted 5 years ago

“Very disappointing service.I have ordered 4 samples and I have never received them.At least I have my money back.”

Helpful Report

Posted 5 years ago

“Your courier let you down. It was a nightmare to get my rug. I already told you and you just said "sorry". Not goid enough. Will never ever buy from you again.”

Helpful Report

Posted 5 years ago

“Very thin very poor quality”

Helpful Report

Posted 5 years ago

“The rug that was delivered looked completely different to what was advertised. Refused to pay for postage to send back as they said I had changed my mind but the rug was faulty/false advertisement. Very disappointed, rubbish customer service will never buy from them again.”

Helpful Report

Posted 5 years ago

“Very poor customer service, i couldn't find an email address for customer services themselves so had to email sales who then didn't forward on my email when asked. The rug was of poor quality so i asked for a refund to be told that it was very clear on their website that you are entitled to a refund but you have to pay for the cost of returning the item via a reputable courier. I supplied images of the pages from Google i used to buy the product and not one said that i was responsible for paying for return postage. The item page even states you are free to return the item just notify them. I've had no further correspondence trying to recitify this. I'm not using them again and if you are in any doubt about the product just be mindful that you will have to pay the return cost.”

Helpful Report

Posted 5 years ago

Modern Rugs UK is rated 4.6 based on 2,250 reviews