“Horrible customer service. First order came in a timely manner. The bathing suit was quite lovely, but two didn’t fit. I returned them. They said they received the return. Still waiting for a refund. In the meantime I ordered two more suits about 6 weeks ago paying for expedited shipping they still haven’t shipped. I’ve reached out to them several times. Finally they said one item I ordered was out of stock. They were going to give me a store credit! I still haven’t received the item that I ordered that is in stock. Just a joke! It’s too bad because the one that I did receive I love it. They are just too unreliable and you don’t seem to get reimbursed for stuff returned.”
“Order only if you have months to wait. Placed an order a month ago and is still processing. They took the money right away but take forever to ship. Cancelled my order.”
“I ordered a bathing suit that was taking forever to get to me, so I cancelled it. I had paid through PayPal and the payment went through, but the refund still hasn't been posted on Paypal. I got on their chat which is the only way to have contact. They tried to get me to take a store credit which I didn't want. Then the rep asked me to hit the thumbs up for a good review and I said no. She kept bothering me so I hit the thumbs down. She then got really nasty and kept asking me to remove my bad review. I said when I get my money I might. I still don't have my money. I've emailed and chatted. This company makes my blood boil! Don't ever do business with them!”
“I have purchased several items for this website with no problems! However my last order I placed was a month ago. I ordered 6 items, received 4. They have no contact except with chat or email. I return 2 of the items that I received one day after receiving in the same packaging it came in! Never received a refund
they declined to give me a $10.00 in store credit. The 2 items cost me $50.00. Finally got them to cancel the 2 items I never received and they did refund my credit card but not for the full amount I paid for them! Can’t get an explanation and when I asked them to give me a phone number I could call they gave me the number for the US POSTAL SERVICE!
DONT DO BUSINESS WITH THIS COMPANY THEY ARE A SCAM!!! They don’t refund your money on returns and the customer service is awful! No contact except through email or chat!!!”
“If I could Rate it a 0 I would! I am still waiting on an order that was placed on the 8th. When I placed the order my items were in stock. When a week went by I inquired about ny purchase and they said my items were out of stock. Then was told I will be a high priority and since then no updates or anything. I'm pretty sure my refund will take just as long to process.”
“If I could rate no stars I would. I should have listened to reviews. Ordered a suit and returned immediately with tags as it was too big. They did not honor their return policy stating it was worn. This is just a way for them to get out of refund. Do not order from them.”
“This is a terrible company. I ordered swimsuits on June 9th it still hasn't even shipped no tracking number and they took and posted my money day 1. I canceled my order finally today knowing its not going to get to me on time for my trip and supposedly they are going to refund my money. DO NOT ORDER from them unless you want frustration!! There is no one to speak to and the live chat seems automated.”
“Ordered a swimsuit for my daughter over a month ago. She finally received the order after contacting customer service several times on the status of the order. Suit is just like in the picture and fits well. Will never order again from this company.”
“DO NOT ORDER. I ordered in good faith.
Products were too small. Label in tach t not worn because I couldn’t get them over my head. I had a choice to return them to the USA or UK. Paid a shipping fee. No return label was issues. Once they received the product a refund would be issued. Only to be notified today that the product smelled which is false as it did not leave my home that way. And no refund would be issues. Now I paid full price for the product, paid a rerun shipping fee and receives nothing”
“Shipping takes forever. Items were not true to size and returned. Refund took forever and because they mistakenly insisted that they, rather than I, paid for return shipping, they took another $10 off my return. Will never use them again.”
“My order was never delivered to my house. The original order indicated it was delivered but I never received it. I emailed Customer Service and did receive a response. They apologized and would ship the same oder again. I accepted the offer. A few days later, I requested a tracking # for the shipment. In 9 days, it again stated it had delivered but I did not receive it. I emailed Customer Service again and requested a refund. Mobility only offered to refund 70% because the courier said it was delivered to my address. I will NEVER order from Modlily again. No photos because I have no product and out 30% of the cost of my order.”
“I apologize for even giving this company one star!! I made several purchases that have been good, but when I placed an order totaling $180.00. It all went downhill! I only received 4 items out of 6. 2 of the items that I received didn’t fit so I returned them using their website! I’ve been waiting for a month and just keep getting the run around! You can only message them, then they send me an email stating I’ll get a refund in 2 days. It’s been 2 weeks and still nothing! They said they would give me a credit! This company sucks so now I’ve got 2 shirts when I was supposed to get 3 and 2 bathing suits I’ve never received and they will give me a credit! TOTALLY UNACCEPTABLE!!! Most money I’ve ever spent for just 2 shirts $180.00!!!
Don’t waste your time and money on this company!!”
“Do NOT order from them! I canceled order cause its been months not shipped yet. Chat customer service gives me a copy paste response. They are a scam!”
“Worst company to work with. They don’t send all of the products you order. When I contacted them several times they said they would resolve it but never did. When I returned items they just gave me store credit, and when I told them I didn’t want store credit they wouldn’t refund my full amount to my card. The way they resolve issues is by putting you off and asking you to contact them another day. Buyers beware!!!! I will never ship with this company again”
“I ordered swimsuits on June 10th. They took my money but still have not shipped anything. No way to track anything. No follow-up emails…. Nada nothing!!!!!!! Am very sorry I ordered from them.”
“This company is a scam and dishonest in trying to get a refund back. First of all I got notified that my product I bought was seized from uspo customs for counterfeit postage. They proceeded to send another. It was delivered. Didn't fit. Sent it back and was waiting for refund. Said they could only give store credit. Contacted them. Said okay will put a ticket in for refund. Waited and waited. Contacted again put new ticket.... nothing was showing a refund attempt. Decided to dispute them with paypal. When they found that out... they said if you close your dispute with us we will give you a refund. Didn't and had to wait to see how paypal would settle this. I am in process of now getting refund from PayPal but say 15.00 short and a lesson to learn. Meantime I also was disputing another purchase during the same time. Had t2 disputes open. Sent package back and it sat at po for 2 1/2 weeks. Paypal checked on it and all of a sudden I got a message from them stating it had a strange smell can't refund. What a bunch of lies and crooks. Also I did get a refund but again a little less. They need to be put out of business. Beware.”
