“The absolute worse Customer Service. I have tried numerous times/daily to connect with them regarding returns I have for the past month. Never worn any of the suits, just tried them on. I received one response with an offer to keep them and they would give me a store credit towards more purchases??? but if I really wanted to return the items they provided a link for the returns, which of course DID NOT WORK. Ive tried every day since to communicate with them with no success. They won't respond at all - except when they are emailing me marketing buss s**t. Lesson learned, Never Again. Buyer beware #ZEROSTARS”
“I received my swimsuits and they did not fit so I returned them. I returned them on February 28, 2025 and still have not received credit on my Discover or store credit. I started a dispute with Discover and Modlily told Discover that they gave me store credit, they did NOT. Now anytime I start a live chat with Modlily no one answers me. Do not buy anything from them.”
“I returned (tried) a swimsuit the next day after i received it. It took them over 30 days to process my order and then I was told it was over the 30 return deadline. A crappy way to do business, KARMA Modlily!!!!”
“Says on website that you get an email in 1-3 days with tracking information. I check my email and there's nothing and its been over 2 weeks !nd all it says is that its processing. Ive contacted them a few times and get no information”
“I have trid to order from this place, but it is set up very poorly. And, many items I have wanted has not been available. Why are they still being advertised?”
“The suit I purchased was defective. It was sewn incorrectly and needed to be returned. I returned it the day after I received it. after several communications asking where my refund was it took over 30 days to get it back and then they charged me 9.99 to return a defective item.”
“This is a completely sham company. I ordered four swimsuits; two fit me, two did not. I wanted to exchange two swimsuits for other styles per the return policy. I did NOT ask for a refund, but the chatbot was an absolute disaster to deal with anyways. I finally confirmed that Modlily would allow me to return two suits (at my expense) and allow me to choose two new suits. I screenshotted the entire exchange. I asked to be sent an email of the transcript; none was sent. When I got on email, the bot said I wanted a refund of all four items. When I tried to reenter chat, I was told I would receive a response by email. Of course, no email, no way to contact them. I'm stuck with two suits that don't fit. Avoid this company at all costs.”
“I didn’t receive my order so tried to cancel and was assured they would cancel my order in “24 hours.” I was told this 3 days in a row, and then I determined they were lying about cancelling. The sole purpose of the chat function is to say whatever they need to, to get you off the line and not refund your money. I was offered all sorts of credits on future orders, and when I denied them, I was told they would cancel but of course they didn’t. I had to cancel the order through my credit card company. Never order from them!!”
“1st swimsuit had very little material on the back side - returned for a tankini but the bottom was waaaay too small. Modlilly will not let you return the return. I have worn a size 4 my entire adult life but the bottom to the tankini was less than a size 0. I am now stuck with a bathing suit that would only fit a small girl. Never, ever again.”
“Cannot get a good response on my return. They received 3 items on April 28th & I have not heard a word & no help when chatting or emailing. Would never order again, as returns are a nightmare!”
“I will never order anything from Modily again.Size not accurate. Impossible to return. I've learned my lesson, and will only order from Amazon. Amazon deliveries are quick and returns and refunds are just as quick.”
“Their clothes are cheaply made and overpriced. The colors are dull, NOTHING like what is pictured. Very disappointed and will never buy from them again nor would I recommend them.”
“I did not receive my order. They gave me the wrong tracking # so I can not check with shipping co. I have emailed them, chatted online, then when they wanted to connect me to a phone # for $5.00 they tried to charge me $50.00!! Which locked my card. I just want a refund but can’t reach anyone to help. Very displeased.”
