“Worst company to work with. They don’t send all of the products you order. When I contacted them several times they said they would resolve it but never did. When I returned items they just gave me store credit, and when I told them I didn’t want store credit they wouldn’t refund my full amount to my card. The way they resolve issues is by putting you off and asking you to contact them another day. Buyers beware!!!! I will never ship with this company again”
“I ordered swimsuits on June 10th. They took my money but still have not shipped anything. No way to track anything. No follow-up emails…. Nada nothing!!!!!!! Am very sorry I ordered from them.”
“This company is a scam and dishonest in trying to get a refund back. First of all I got notified that my product I bought was seized from uspo customs for counterfeit postage. They proceeded to send another. It was delivered. Didn't fit. Sent it back and was waiting for refund. Said they could only give store credit. Contacted them. Said okay will put a ticket in for refund. Waited and waited. Contacted again put new ticket.... nothing was showing a refund attempt. Decided to dispute them with paypal. When they found that out... they said if you close your dispute with us we will give you a refund. Didn't and had to wait to see how paypal would settle this. I am in process of now getting refund from PayPal but say 15.00 short and a lesson to learn. Meantime I also was disputing another purchase during the same time. Had t2 disputes open. Sent package back and it sat at po for 2 1/2 weeks. Paypal checked on it and all of a sudden I got a message from them stating it had a strange smell can't refund. What a bunch of lies and crooks. Also I did get a refund but again a little less. They need to be put out of business. Beware.”
“Wish I could give a better rating but it took forever to receive my order which I ordered for my vacation but it came in way after my trip so I wouldn’t recommend”
“Wish i could give it 0 stars. Their customer service (if you want to call it that) is awful. I returned 2 shirts that were cheaply made. I had to pay to return them and i am told im getting about 20% less than i originally paid because they have been "discounted" now. I will never purchase from this company. Had i known they were Chinese company, i wouldn't have purchased from them. I hate China made stuff its cheap and crappy”
“I returned two dresses. They have the clothes I returned, but still keep giving me the run around about my refund. STAY AWAY FROM THIS COMPANY. ONCE THEY GET YOUR MONEY, THEY KEEP IT AND YOUR RETURNED ITEMS.”
“They deserve a 0. wish I had had more experience ordering on line so I would have known to check reviews before ordering. The company is a scam. Have been trying to get a refund for a returned item since end of April. Just getting the run around. They are clearly doing extremely well reselling returned items and not refunding any monies. scam company with lying scam employees. Quote " No worries, I get your refund" I guess when hell freezes over. Buyers beware.”
“Don't do it!!! Ordered a Pre Order swimsuit and the order was cancelled. Wanted to give me a store credit, but I requested a refund. The message was that due to high return volume, processing will take longer!! Really? If they need to sell a certain number of preorders before they can send it, they they don't need to take your money until they know. Terrible...LIVE and LEARN!”
“I would give zero stars if possible. I placed an order for 5 items. Received in 2 shipments, and returned all items in 2 shipments. Plus had to pay for the shipping labels. They sent me an email stating the first return would be refunded to my card in 10 working days. I waited 15 working days and still no refund from them. I spent too much time having several (6+) chats with CS asking for a refund for the second return. They said they submitted the request saying I would get an email in 24 hours (lies each time!) Never received an email or refund. I am out $100 that they won't refund. Cust. Service is horrible, chats only, and no phone # to talk with someone. Horrible experience, product is not quality.”
“I’m pretty sure I’m never getting my order or a refund. I paid for expedited shipping and I’m getting the run around about why the swimming suits haven’t shipped and they are already telling me I can’t get a refund. Ordered them over 2 weeks ago.”
“Horrible experience I ordered three swimsuits two tops and swim trunks. They didn’t work for me. I never wore them just try them on. It was $193 worth now. They want to store credit me 143 because they say they smell, which I never wore them. I’ve been fighting with these people For weeks now they just wanna give me $20 back. Are you kidding me? These people are scammers I will never buy for them again.”
“I ordered bathing suits before I looked at the reviews which I never do after reading the reviews I immediately contacted my credit card and disputed it while the charge was still pending don’t order from the company the reviews are really bad”
“My order stayed in processing for 2 weeks. I cancelled the order and Modlily wants to give me store credit. I want my money back since I never received my order. I don’t feel comfortable ordering from this company.”
“Ordered two swimsuits. They were cheaply made and returned. You can’t get up with a person and it was over two weeks before I received the items Buyer beware!!!”
“Never recieved my order! Was told it was lost and being resent, never came ! Don't order they sucker you in with cute pics Don't fall for it ,they take your money quickly and give you nothing 😡”
“Returned items and was told they were soiled. The items were never worn and they were returned shortly after receiving them. I was not given a refund...
Do not buy anything from modify. Cheap and customer service is bad.”
“Absolutely appalling customer service. I purchased size 39 flip flops which were nowhere near true to size. I’ve tried to request numerous times either an exchange or refund to no avail. Don’t touch this company with a barge pole.”
“If I could give this scam artist company 0 stars, I would. Ordered 2 swim suits back in April. Received them, too large. Sent both back for free exchange and NEVER received them. They claim I did! Cannot speak to a human being, no contact phone number. They refused to refund my money, they just use stall tactics to keep you satisfied. They open ticket numbers that do not help you and never contact you again. Beware... do not use this company”
