“I ordered several tops. It took longer than I expected then none fit. Returned them and now I have almost $100 store credit. What???? I want a refund and have not gotten a response from customer service. I agree with the negative 10 stars comments.”
“Order placed for a ladies swim set on 7/1/24 – paid for on that date.
Stated delivery was 22/1/24.
All good, we were going on a cruise on 23/1/24 and the swim set was going with us.
Delivery missed the due date but that’s life – it happens.
However, we returned home on 6/2/24 and the item still hadn’t been delivered – we had organised our neighbours to keep an eye out – standard procedure in our neighbourhood.
We emailed Modlily on 7/2/24 about no delivery, item was now weeks overdue.
Multiple emails sent back and forth about missing item – first they couldn’t contact their courier for 7 days to chase it up because of a public holiday, then the tracking number showed that the item had in fact been delivered to Sydney but the Australian courier had lost it (no further movement on the tracking number, ever) then we were asked to wait “more days”.
Since the item had been paid for through PayPal, we raised a claim with PayPal for a refund on 12/2/24.
Multiple emails back and forth to Modlily, PayPal and ourselves with more requests from Modlily to please wait “more days” again.
PayPal refunded our money on 11/3/24.
Would we deal with Modlily again? No!
Would we recommend Modlily to our friends? No!
Would we recommend Modlily to you who are reading this? No!
Modlily shows up on searches as Modlily Australia, but their prices are in US$.
Stay away from this seller unless you want to sharpen your email typing skills.
Bad seller!”
“Ordered 4 swimsuits, all in stock. After paying I get a delivery date of 6 weeks out. I think that's a long time but vacation isn't for 8 weeks. After waiting for 6 weeks I contact Modlily customer service and they say they will "SHIP" it tomorrow (on a sunday) which if 4 days after it should have been "DELIVERED" They say it's because they are "so popular" I call scam!! Products were in stock and you still haven't even shipped in almost 7 weeks! I canceled my order and requested a refund. We'll see if I even get my $100 USD back.”
“Ordered Feb 2, 2024 and they immediately took my money. On their website it said "processing" until I asked by chat on March 12, 2024 how much longer it was going to take to ship. Chat said they would expedite. Well 4 days later it was still processing. I cancelled my order. Today I see it takes time to get your money back. Not even sure when or if I will. Poor customer service at best! If I could give no stars I would. Frustrating experience and not even over yet because I don't have my money yet.”
“Took two months to get three items. One excuse after another concerning the purchase. However Modlily had my money within three days. Love there clothing but not service.”
“Still waiting 4 weeks on ,tried to cancel 10 minutes after ordering when read reviews.... the money was taken out straight away ,no tracking number 😒 do not order anything from here.”
“If I could give a -10 rating, I would. Ordered 3 tops on Feb 4, qualified for free shipping. On Feb 6, they told me 1 blouse was not in stock, and they put my money in an *account*. I quickly ordered another blouse to replace. They said they had already shipped the others, couldn't replace, and charged $8.56 to send it. The 1st blouses that were *shipped* spent 12 days touring around Jamaica, NY before being given to USPS to deliver. I received them, good quality, liked them, fit was good. Back to the 3rd blouse...STILL hasn't shipped...its Mar 12th...no word on when or even IF I'll get it. Sent them an email again yesterday, telling them I will dispute it with credit card company, since it showed up on my credit card statement that I received yesterday, AND will report to Better Business Bureau. They have until this afternoon to make it right. Wanna bet they don't??? I will NEVER buy from them again. If it happens once, shame on them. If it happens twice, shame on me!! BTW, the "free gift" is the junkiest of junk jewelry.”
“I have yet to receive the one item I ordered. No matter whether I like it when I finally receive it or not....NEVER AGAIN. Pictures look inviting. DON'T DO IT”
“I ordered a bathing suit on February 18, 2024. It is still is not here. If you need something in a timely matter, this is not your place to order it from. I have been tracking it and doing conversation with them on the "chat" they say it will be arriving any day.”
“Never again!!!!!!!!!!!! Bad experience from the beginning to the end. I am stuck with two items I will never use. Did the live chat for help and NOTHING!! BEWARE”
“It’s been a long time ago since I ordered this. It doesn’t take that long to process an order. This is ridiculous! I will not order from you again. I will tell all my friends about this. I ordered this for a trip and now it doesn’t look like it will arrive in time.”
“I am so disappointed. I was not credited for my returns because of a peculiar smell. The funny thing is that the things I returned had been returned in the condition that were in when I received them. Everything I returned was exactly how I received them. So disappointed.”
“I ordered one month ago. My payment has processed, but Ithe order is still "processing". When I submitted a ticket asking about why it has been delayed, the response said that my order is "processing". Duh! I will try to cancel. Never again!”
“I've ordered some shirts back in January and here it is March and nothing and when I try to contact someone it's all in Chinese and I don't speak or read Chinese so my 80.00 is stolen from me. Never again will I order from this company.”
“I have selected 2 dresses and purchased them, in 2 minutes after that I changed my mind and cancelled the transaction. Nevertheless my credit card was charged immediately. Since then ( more then a week passed) I can't get refund. I think this company is a scum. Very dissapointed”
