“I returned 4 items. I still have NOT been refunded my money! Nobody seems to want to tell me what's going on, this has been going on far too long!
WHEN will my money be refunded?????”
“Totally a scam.. I don’t understand how Facebook lets them continue to advertise with all the bad reviews.. I ordered 4 bathing suits . I kept 1 and returned the other 3. They sent me a medium when I ordered a large and I got 2 tops with no bottoms I ask for refund and they said it did not fit their criteria and instead offered me $10 store credit for 3 bathing suits returned brand new.. Total rip off but a lesson learned. SCAM”
“If I could give zero stars I would. Received 2 tops the material was cheap and they had a smell. I didn't even try them on returned them immediately and then was told it didn't meet their return criteria because they had a peculiar smell and that is why I was sending them back. TOTAL SCAM DO NOT I REPEAT DO NOT PURCHASE ANYTHING FROM THIS FRADUELANT COMPANY”
“I placed 2 orders and they were both scammed. And I am out about a $140. So I don't trust. You're all's way of business at all, so I would not buy anything from you.”
“I Wanted To Support a Company That is Not. Amazon!
Good Bad infuriating! I'm sick of Amazon and I wanted to try to buy clothes from other companies. I purchased 2 tops from Modliy I was very excited about the designs and colours. I found the fabric comfortable and I like the flower pattern for the under layer and the clip at the waist is quite cute It fits in the shoulders and hips, however, the sleeves are too long and I couldn't wear it without doing alterations. I was also disappointed that the purple outer fabric is not as vibrant as the picture shows. I also bought another top that has some similarities with it being two layers of purple and flower pattern underneath. The second one, the shoulders fit, and the bust area fits, but at the back there is excess fabric and in order for me to wear it, I would have to have it altered. I also found the fabric comfortable. Because I can't wear these garments without doing alterations, I decided to return them and get a refund. I have been unable to do this. The instructions indicate that I need to print a return slip. There is no possible way to print a return slip from the website. I've contacted customer service three times to try to get a return slip. Each interaction whether was email or live chat has taken a total of three hours and I still don't have a return slip. I was also given some confusing information about returning it with photos, but I'm not sure what photos I am supposed to take or how do I include photos in a package that I'm mailing. do they expect me to print photos of the clothes? I paid $100 Canadian for these two items to return them. It will cost me $35 to mail to the address that they provided. Without having the proper documentation, I am very sceptical that they will return my money. So spending $35 to send it back is a gamble. They could not provide me with the proper paperwork to guarantee a refund I requested 75% back of the money. They refused. I requested 50% of the money and they refused.. They did offer me coupons and discounts on my more purchases, but this doesn't help me if the garments are not gonna fit me properly. This is been long and arduous waste of my money my time and most importantly my energy. I give a deep sigh as I open the Amazon app. 😔”
“You have to give a star!! This company deserves nothing! They are a scam, take your money then you never hear, receive confirmation, nothing!!!! Reported to PayPal & still no resolution. $90 gone!!! DO NOT SHOP HERE!!”
“Thank you for alerting me to this company. So many bad reviews so I will go back to ordering with Shien and Temu. The dress was nice though in the photo at least. Blessings and love. God is not sleeping 🙏🏽”
“I have ordered from Modlily before and been very pleased. But I ordered and paid for a dress on 4-2-24. When I placed my order they said it was in stock but the delivery date was 6 weeks out. When the delivery date came, still no order. I have contacted them several times via their "live Chat", which seems the only way to contact them. They have promised expedited shipping, twice. I have now received 2 USPS tracking numbers. One says it should be delivered today by 11. That's a no show so far. The other says there is no status available on that tracking number. I have asked why 2 tracking numbers and the "live chat" has gone dark on me. I have asked to have my money refunded. Today 6-5, I still have no order and my money has not been refunded.”
“Ordered 4 tops...received all of them in 2 weeks..all same size but one was too small one was huge.apparently a huge hassle to try to return according to reviews”
“Ordered 4 items. Returned 2 for their partial value as a credit. No refunds. Selected 2 new items. Returned one item that arrived damaged and was notified it was not accepted due to Parculiar Smell. The whole process was ridiculous”
“I ordered several suits. They did not fit well. I attempted to get a refund. After I mailed tge suits back in the company sent me an e-mail saying they would not issue a refund because the clothes were only in good condition. I only tried the clothing on once and immediately packed it for return.
I requested that they send me the suits back but no response. I've lost money and clothes. I could have gifted the suits to someone if I knew they would deny a refund.”
“I ordered bathing suits and one suit is missing. When I contacted them they said all were shipped. They said they would look into it and email me. I never heard anything from them. So I paid for a suit that I never received.”
“DO NOT ORDER FROM THIS COMPANY. Ordered two bathing suits, only sent one 5 weeks after I ordered it . and the other is somewhere. Trying to cancel the other but no one to speak with. Also first bathing suit is horribly made. No hem on bottom of tankini. just a straight cut !!”
“Reading reviews I thought I would buy items with visa gift card. Immediately they would not except the card and wanted my credit card which I would not give them and they emptied my cart,so that alone tells me it's a scam.”
“Horrible company. When they shipped the order it showed it wouldn’t be here in time. I canceled the order. They refused to cancel the order order. I requested cancellation several other times. Shipper didn’t even send it for nine days. There was no movement on the label. When I returned it, they said to use their label or it would occur shipping fees and then they deducted almost $20 for that label fee refused to cooperate with a refund. Communist, communist people is horrible and they can’t even give you an honest answer. As bad as Timu or whatever that awful other app is from China(TikTok). But they were Chinese I would never bought from them because they’re just collecting information”
“I really wanted to order from this company, but after seeing all the HORRIBLE reviews I am so glad I didn’t do it! So disappointed because the swimsuits are so pretty! According to EVERY review, I would never see the swimsuit in person because this company never sends out the merchandise people order! How do you all not get shut down?? How do you live with yourselves scamming people???”
