“Items received were very good quality at a fair price. My problem was with communication and follow up on trying to track my order and to find out when it might be received. Had to make several requests with Modlily to try to find out when the order might be delivered, which I thought took a little longer than expected. Other than that, I was really satisfied with the overall experience! I will try again in the future!!!”
“Very happy with the tops and accessories that I have purchased. The delivery time was great! I had to return one. Item and the process was so easy. I would recommend Modlily to everyone.”
“The garment was first class. During the period that I was waiting on the package arriving, I was scammed from 3 different sources, looking for postage money, and your staff kept me well informed regarding when to expect my package to arrive. Thank you.”
“Stay away.
Falsely advertised terms of return.
Ended up having to pay to return faulty items. Not happy
They refused to resolve.
Items were faulty. And also too big. Some didn't even look like photos.
They just keep passing you onto different people and having to explain everything. With no results. What a waste of time and money”
“I love all my Modlily purchases! Everything is beautiful and well made. I do wish delivery could be a little quicker, but these are unusual times. Customer service was good to check back to make certain I had received my purchase.”
“Got an exchange on one item and refund on another. Only thing I don’t like is the amount I had to pay to send back the items. Order #MM2204202024235011”
“It was delayed at a point due to Covid19. But, I received all of my items so comfortable great quality. And when I received an email tbat something was no longer available...the refund was in my bank account before I opened the email.”
“Placement of order to actual delivery of items is excessive and so disappointing in that respect.
However the items ordered are flattering and comfortable to wear. Sadly manufacturers are not aware of a UK DD bra size and therefore items slightly too small in this area but can still be worn just looks and feels a little tight around the bust area
Feel that the prices are a tad expensive for the quality of material which is a kind of lycra. Not yet washed items so am unsure how they will be after a wash.”
