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Moérie Reviews

4.4 Rating 441 Reviews
86 %
of reviewers recommend Moérie
4.4
Based on 441 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 74%
Customer Service
Communication Channels
Email
Queries Resolved In
6 - 12 Hours
Read Moérie Reviews
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Location:

Inc 2035 Sunset Lake Road, Suite B-2 Newark,
New Castle
Pennsylvania
19702

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Moérie 1 star review on 19th September 2025
Anonymous
Moérie 5 star review on 3rd September 2025
K.C.
Moérie 1 star review on 28th May 2025
Jane
Moérie 5 star review on 12th May 2025
A.M.
Moérie 5 star review on 29th April 2025
Shanell
Moérie 5 star review on 16th April 2025
Brianna D.
Moérie 5 star review on 8th April 2025
Caroline
12
Anonymous
Anonymous  // 01/01/2019
I ordered the shampoo, conditioner, hair mask, and growth spray. The first wash I could feel it had taken all the moister from by hair. But I decided to give it a chance. About 2 weeks in washing my hair 3 times a week my hair started to fall out more and thin. My ends splits and I convinced myself maybe it's just part of the process. So I gave it 1 month. In this month I lost hair and it dried my hair out so bad. It's may work for some people but I'll never be using this product again. I switched to verb and I've never been happier with my results from their products hair growth back for the win!
Helpful Report
Posted 6 months ago
Did absolutely nothing for my hair, they sent bottle with defective sprayer and would not replace sprayer so I could use the spray product AND sent another whole supply and charged my card again disregarding my stated disappointment. BEWARE they will not cancel your subscription until AFTER you pay for TWO shipments.
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Posted 7 months ago
Did nothing.
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Posted 7 months ago
This hair product clearly does not work and they demand you buy more of it. Don’t waste your money
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Posted 7 months ago
The bad experience I had was an auto ship I DID NOT SIGN UP FOR. I had expressed concern about the second shipping, I didn't order another shipment and I'd NEVER use the amount of product they sent me, and billed me. WITHOUT MY Consent. I received an email indicating I was removed from the mailing list. Today, I received another full shipment , charged the $95 - I sent another email to remove me from the list and cancelled my Visa. Horrible customer service and an inconvenience to my personal business!
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Posted 7 months ago
Do not buy from them. Pills give you heartburn, you can’t return the merchandise and they will subscribe you. Never saw a difference in ny hair.
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Posted 7 months ago
DO NOT BUY FROM MOERIE! When you purchase at a discount, you are signing up for a membership/contract to purchase more at regular price. It does not matter if you want to return it, allergic to it or anything - they do not let you out of the contract unless you buy out. I feel this is deceiving as I thought I was getting a black friday price and decided to try it, then I was allergic to it and they would not take it back or cancel my subscription. You have to purchase one more time before you can cancel your subscription. This is an unacceptable way of doing business!
Helpful Report
Posted 9 months ago
Dear customer, Thank you for sharing your feedback. We’re sorry to hear about your experience and any inconvenience caused. Our discounted prices are part of the “Subscribe and Save” option, which is clearly stated during checkout. For those who prefer not to subscribe, a one-time purchase option is also available. As outlined in our Terms and Conditions (https://moerie.com/terms-conditions), subscriptions can be canceled after the first renewal. This policy ensures fairness while allowing the products time to deliver results. We take allergies seriously and recommend reviewing our ingredient list and consulting a healthcare professional if there are sensitivities. If you need further assistance, please contact us at info@moerie.com. Best regards, The Moérie Team
Posted 8 months ago
Horrible experience with this product. Shipping number is incorrect I had to write support team to send me valid shipping number to track the product.Problems with delivery you have to call re inter your address or go and take at some stop location, and charging for delivery. When I tried unsubscribe company requiring additional 30$ for unsubscribe. The product not cheap it is rather expensive and add this kind of additional charges for delivery for unsubscribing it’s beyond ridiculous
Helpful Report
Posted 9 months ago
Dear Fara, Thank you for your feedback. We’re sorry to hear about your experience and the challenges you faced with delivery and tracking. We strive to ensure that our shipping process is seamless, and we regret any inconvenience caused. We’ll work to improve this process to ensure smoother deliveries. Regarding your subscription, we aim to provide clear information during the purchase process, including the terms of subscribing at a discounted price. These details are also outlined in our Terms and Conditions: https://moerie.com/terms-conditions. If you need further assistance, please reach out to us at info@moerie.com, and we’ll be happy to help. Best regards, The Moérie Team
Posted 8 months ago
I just tried moerie for the first time today December 3rd 2024, i do not like it. It made my hair tangly and felt not at all moisturized. I had to use an extra store bought conditioner even after i used the moerie conditioner just to comb through my hair. This product was a waste of money. Hope my fiance gets better results from it. Never buying again!
Helpful Report
Posted 9 months ago
Dear Customer, Thank you for sharing your experience. We're sorry to hear that Moérie didn't meet your expectations. Everyone’s hair is unique, and while our products are formulated to promote healthy hair, we know that different hair types may respond differently. If you continue to experience any concerns or have questions about our products, please feel free to reach out to us. We’d be happy to help and provide personalized recommendations for your hair care routine. We truly appreciate your feedback and hope your fiancé has a better experience. Best regards, The Moérie Team
Posted 8 months ago
I’ve used the product for 2 years. My experience showed no results. I’ve tried contacting the company to cancel my subscription but to no avail. The company wouldn’t reply to my emails or even calling the company. I’ll never use the product again and if I have to cancel my card on file, I will
Helpful Report
Posted 1 year ago
Dear Customer, We’re truly sorry to hear about your experience and understand your frustration. We always strive to provide timely support and resolve any issues, and it’s concerning that we missed the mark here. Please reach out to us again at info@moerie.com, and we’ll make sure to assist you with canceling your subscription promptly. Your feedback is valuable, and we’ll work to improve our customer service to ensure smoother experiences for all our customers. Best regards, The Moérie Team
Posted 8 months ago
Refuse to refund lost order of $135 for a product that doesn't work. The company failed to properly update the address in my subscription. Second order went to my old house and have no way of getting to it. Contacted Moerie and they have refused to refund me for my lost package. It has been 2 months and still no results. Their customer service team is rude and dismissive.
Helpful Report
Posted 1 year ago
Dear Customer, We’re truly sorry that your address wasn’t updated correctly, and we completely understand how frustrating this situation must be. If your concerns still haven’t been resolved, please don’t hesitate to reach out to our support team at info@moerie.com, and we’ll do our best to assist you further. We aim to avoid such issues in the future and appreciate your feedback on our customer service. Rest assured, we are taking steps internally to improve your experience moving forward. Best regards, The Moérie Team
Posted 8 months ago
Moérie is rated 4.4 based on 441 reviews