Moérie Reviews

Name: Moérie
Address: Inc 2035 Sunset Lake Road, Suite B-2 Newark, New Castle, Pennsylvania
Rating: 4.45

4.5 Rating 596 Reviews

87 %

of reviewers recommend Moérie

Company Reviews

Questions

Metrics

4.5

Based on 596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

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Location:

Inc 2035 Sunset Lake Road, Suite B-2 Newark,
New Castle
Pennsylvania
19702

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Moérie 1 star review on 19th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping was fine. Product sucks tho. Hare us dry and dulk when I use it. Spray is practically water does absolutely 0 for my hair.”

Helpful Report

Posted 7 months ago

“Do not order from this company. You will automatically be put on a “subscription” list and they’ll keep sending you product until you cancel your credit card. I wish I had read something like this before I got sucked in.”

Helpful Report

Posted 7 months ago

“Used this product 2-3 per week for 8 months and had no change what so ever. Very disappointing for the $$”

Helpful Report

Posted 7 months ago

“I had a terrible experience with this company. They kept sending me subscription packages every 30 days even after I told them the product didn’t suit me. I asked to return the product and get a refund, but they refused to return my money for the first and second month. That’s a total of $66 USD — a big amount — and they didn’t seem to care about customer satisfaction at all. This is very unfair and extremely upsetting. I would not recommend this company to anyone.”

Helpful Report

Posted 7 months ago

“I’ve had a Moérie subscription since January, always billed in AUD. Recently I was shown an upsell ad for a supplement in USD — completely inconsistent with my usual pricing. I tapped the image to read more, but my card was charged instantly, with no checkout or confirmation. The pills were advertised at 50% off, but I was charged what read as the USD full price, but turns out it was just converted into AUD without any form of communication or confirmation from me to go ahead. The pills aren’t even listed on Moérie’s website, at least not in Australia, so I couldn’t check ingredients before buying. I later found them via another retailer and confirmed they contain ingredients unsuitable for me. Despite the order being unintentional and misleading, Moérie refused a full refund unless I paid return shipping. The pills even arrived before my regular subscription order (which I placed earlier), raising questions about their fulfilment process. Customer service ignored key issues, relied on generic policies, and only replied when I followed up multiple times. I ended up winning a chargeback through my bank and have reported them to the ACCC. My advice: avoid this company — their pricing, transparency, and handling of customer issues are unacceptable.”

Helpful Report

Posted 8 months ago

“It lists first ingredient as alcohol fried and fixed my hair. Caused massive tangles causing me to have to tank out the tangled mess and losing hair i shouldn't havelost! The product sucks plain and simple! I even said in the questionnaire that my hair was dry so wth? Don't be fooled into buying this!”

Helpful Report

Posted 8 months ago

“I haven't tried the product as of now. My concern is. With any reviews especially when there is alot there are always good & bad. Why is this thread all good. Not normal”

Helpful Report

Posted 8 months ago

“Rubbish they take your money but do not send product terrible customer service been waiting 3 weeks”

Helpful Report

Posted 9 months ago

“Customer service is bad. You can not call and speak to anyone, no phone number on their website. They say in their fine print if you start a subscription you cant cancel before 3 months. I canceled before my first shipment went out because it kept being delayed. They claimed it was too late. I told them to cancel all future orders. They charged me again. I disputed the charges but Paypal said i initially authorized the charge even tho I had canceled a full month prior. Moerie sent me an email threatening me to cancel my paypal dispute or I would get no refund. I do not take kindly to being threatened. I would not do business with them ever again.”

Helpful Report

Posted 9 months ago

“Customer service stinks! I ordered product and it was delivered to wrong address and they could care less I spent $190 to never receive product it was shipped by Veho and they tell me to contact Veho who tells me to contact Moerie. Hopefully the person who received my products in Miami not in Ft Lauderdale and hr drive is enjoying my products. I am amazed at the attitude of the staff at Moerie.”

Helpful Report

Posted 9 months ago

“Worst customer service ever. I had to file a dispute with my bank for the charges. Yes-- CHARGES. PLURAL. I didn't authorize the extras, received NOTHING from them. They passed off the responsibility to THEIR OWN SHIPPER after verifying that nothing was delivered to my home. BUYER BEWARE!!”

Helpful Report

Posted 9 months ago

“I ordered the spray, the shampoo and the conditioner. My hair has become very dry and brittle. All the work I have been doing for two years to make my hair healthy has gone down the drain. In two weeks my hair has become so damaged all I can do is cut it all off and start over. I'm real sad about this product.”

Helpful Report

Posted 9 months ago

“Used shampoo and conditioner, mask and roots regrow. Absolutely devastated made my hair fall out. I had long thick curly hair now I’ve had to cut it. Requested a refund and was denied. Don’t waste your money and risk your hair.”

Helpful Report

Posted 9 months ago

“I started a subscription with Moerie in Nov 2024. I received 3 shipments total from them. I gave their products a try and all it accomplished was dry brittle hair. Their contract states “money back guarantee”. NOT SO! Their “subscription requires you to purchase 2 times before cancelling. I have tried MULTIPLE TIMES to get a return authorization from them for the THIRD SHIPMENT to no avail. It’s very convenient for THEM not to have a phone number listed, so you have to contact them through email! Save your money and headaches. DO NOT BUY FROM THIS COMPANY!”

Helpful Report

Posted 9 months ago

“i havent seen any improvement at all and the pills upset my stomach i have 1 ufll bottle i wonder if i can return it. ill be looking for something else. jvh”

Helpful Report

Posted 10 months ago

“My hair was exceptionally short, the ad stated short to long hair and 28 days. I read reviews and they were pretty good so I ordered the shampoo products and followed directions to the T. It smells like a former product and it does make your hair softer and shiny. however, I’ve used the product at least three times a week for 2-3 months and have not noticed any hair growth, other than what’s natural. The only thing I’ve noticed is my hair softer. The customer support needs to learn how to listen. I ordered a product and received it then I ordered it again and all of a sudden I’m on it subscription, it must be in small fine print because I didn’t see it. So I paused the subscription and wasn’t to be charged anything until May 26, however, I was charged on April 17 so I contacted customer service and they returned my money and canceled the subscription so they said. This month, they took the money out of my account again and the product is on its way I’m very upset because they are messing with my money sending me something that doesn’t work after I told him so I’m not gonna use it. I don’t want anybody to use it. It doesn’t work. Their ads are phony and as far as I’m concerned, the company likes to take money from the elderly, even after they’ve been informed, the subscription was canceled. I wouldn’t even give them one star if I didn’t have to.”

Helpful Report

Posted 10 months ago

“Super bad side affects. My son, daughter in law, and me. For days, nausea, dizziness, bad hives, swollen face.”

Helpful Report

Posted 10 months ago

“The product doesn’t work. Also this is a sneaky business. I’m out $121. CAD for an order I didn’t. Should you choose to try it, watch your credit card. Really bad dealings with this company. Don’t foresee it being a success.”

Helpful Report

Posted 11 months ago

“I received my order but the package was all wet … the product leaked. Can I please get someone to address this. I spent good money but most of the product has left the containers. I’m hoping someone would get back to me! Poor packaging! Unhappy! Karen Tengan 606 Iliaina St Kailua, HI 96734”

Helpful Report

Posted 11 months ago

“Your product does not work well and it smells I didn't want any more but you are sending me more so thought I would just return it and get my refund I was rudely told I couldn't send back or get a refund you people suck”

Helpful Report

Posted 11 months ago

Moérie is rated 4.5 based on 596 reviews