“Mood uses FedEx for some of its shipping. I’ve ordered several times from mood and every single time, it’s been delivered to the wrong address. I think this is primarily fedex’s issue. However when I called mood to complain- the rep tried to give me a sob story about how everyone complains about different delivery comapanies…it was if the rep was the victem not me….
They told me 10-15 days for a refund!!! When I pressed the issue, it was a quicker resolution….so obviously something customer care could have done more easily.
while the products are ok, be ware of this company! This is a medical need for me and zero compassion from Mood!”
“NOTHING LIKE BUYING DECARBOXILATED FLOWER WITH LOW THC FOR TRIPLE THE PRICE! WHEN WILL THEY UNDERSTAND! NOT THE COMPABIES FAULT BUT THE PRICES OUR OUTRAGEOUS. PROBABLY THE TAXES THE GOVERNMENT CHARGES THOUGH”
“I have never had any issues with them they would email me and tell me when it would be delivered and I've never had no issue and the product is good so I do appreciate the the good stuff that you guys have”
“I've been doing the mood gummies at night about an hour or so before bed. I bite them in half and have seen dramatic increases in my REM score, also my overall quality of sleep has improved as well. I had zero issues with shipping and will be ordering a few pre-rolls for relaxing on the weekends.”
“Mood's cannabis products, all of which contain no more than 0.3% delta-9 THC on a dry-weight basis, are not controlled substances under US federal law. They are all lawful “hemp” and conform to the Farm Bill, the CSA, and the IFR.Feb 16, 2024. They cost more then going to your local dispensary which contains way more THC.”
“I was about to place my first order, then read reviews about shipping and service issues. These are both huge flags for me. Using an unreliable shipping service is a big fail. Will check reviews later to see if any improvement.”
“I don’t understand the negative reviews. I’ve been ordering from Hello Mood for over a year. The shipping has been consistently fast and their products are wonderful. I only order edibles though because I have lung issues. I buy the strongest ones and they’re much better than I can find at a local dispensary.”
“My husband and I both have been using the mood but he has pulmonary fibrosis and this stuff has helped breathing is much better and his sleep is phenomenal which he hardly sleeps at all so I give this a five and all accounts everything we have tried this far has been amazing I like to take the moods company for all their help and understanding and trying to get what we need for my husband customer service is phenomenal all around great company thank you all Cindy”
“My husband has been trying to unsubscribe to mood for over 3 months he has spoken to many representatives and no one will cancel his subscription. That say they did but the very next day they charged our card. Will never order from them again. I now have to go to my bank and cancel my debt card. Very disappointed”
“For the second time, my order two weeks ago has not reached me. MOOD seems to have shipping problems. I cannot recommend them as they are unreliable.
There is no phone # to work with so resolving this issue is beyond difficult”
“Look, I have MULTIPLE spine issues and Reconstruction on Knee and Elbow. I have tried MANY different companies that Claim their stuff works. I'm Here to tell you, these products WORK. I LOVE the morning energy gummies. They Help Me get the energy to go through the day and they Definitely ease my Every day Pain. I am and will be a life long customer. When you find something that works for you and ISNT FROM BIG PHARMA,YOU STICK WITH IT . MOOD FOR LIFE!!!”
“The Delta 9 gummies are as advertised. The effect meets my expectations. I always have a speedy response, and my questions are always answered with friendly, helpful customer service representatives. I have recommended this product to several friends & family members. I encourage people to try this product, and will continue to do so. I have been quite pleased.”
