Hi Catherine!
We're so happy to hear you've been enjoying what you've tried, and we're especially glad our team was able to make things right on the items that didn't quite meet your expectations. That's exactly what our 100-day satisfaction guarantee is there for, and we're grateful we had the chance to make things right 💚
Thank you for being part of the Mood family!
~Mood Cannabis Concierge Team
Hi George,
We’re sorry to hear that the products didn’t give you the experience you were hoping for 😔. Everyone’s body reacts differently to THC and THCa products, and factors like metabolism, tolerance, and method of consumption can all play a role.
We appreciate your feedback and want to help if you’d like to explore other products or options that might work better for you. I see my team took care of you for your issues but please don’t hesitate to reach out if you need anything else - we’re here to help!
~ Mood Cannabis Concierge Team
Hi Rosemary!
That's incredible to hear. We are thrilled our Sleepytime Advanced THC Gummies are working their magic and helping you drift off peacefully 💚
Thank you for being part of the Mood family! ✨
~Mood Cannabis Concierge Team
“Excellent solutions that Mood has effectively dialed in to address many health concerns. My wife and I have enjoyed Mood now for a couple of years to manage sleep and anxiety to name just a few.we love it.”
Hi Sean!
Knowing our products have been part of your and your wife's routine for a couple of years now means so much to us. We're honored to support you both and grateful you've trusted Mood to be part of that journey 💚 Thank you for sharing your experience with us!
~Mood Cannabis Concierge Team
“Mood used to help me with MS pain better than anything else, but the quality dropped. My last orders were completely unburnable, and when I reported it, nothing was properly addressed. I’ve moved on.”
Hi Svonda!
We’re truly sorry to hear about your recent experience 😔. We completely understand how frustrating it must have been, especially when you were relying on our products for relief. Your feedback about product quality and support is taken seriously, and we sincerely apologize that your concerns were not properly addressed.
While we respect your decision to move on, we genuinely appreciate the support you’ve given us in the past. If you ever decide to give us another chance, we’d love the opportunity to make things right.
~ Mood Cannabis Concierge Team
Hi Paul,
Thank you so much! 😄 We’re thrilled to hear that Mood is making life a little easier and more enjoyable for you 🌟❤️
~ Mood Cannabis Concierge Team
Hi Daryle,
We’re sorry to hear that your experience didn’t meet your expectations 😔. We strive to provide high-quality products and exceptional service, and we truly appreciate your feedback. Everyone’s preferences and experiences can differ, and we’ll take your comments into account as we continue to improve.
Thank you for sharing your thoughts with us.
~ Mood Cannabis Concierge Team
“I normally buy hero dose and the chocolate crunch treat but lately the chocolate crunch treat has been getting smaller and smaller and I hate the candy bar shape of the chocolate crunch treat , I won't be buying the chocolate crunch treats anymore or any version of those.”
Hi Scott,
Thank you for sharing your feedback 😔. We’re sorry to hear that the Chocolate Crunch Treat hasn’t been meeting your expectations lately. We truly appreciate your honesty about the size and shape, and we’ll share this with our product team as we continue to improve.
We’re glad to hear you enjoy our Hero Dose products and hope they continue to provide a great experience for you!
~ Mood Cannabis Concierge Team
Hi there,
Thank you so much! 😄 We’re thrilled to hear you appreciate our products, packaging, and customer service 🙌✨ Your support means the world to us!
~ Mood Cannabis Concierge Team
“I have enjoyed every product I've received... Very consumer friendly... Whenever I call them you get a real person... always polite and they are all awesome!! I love the ease and delivery time... you all are the best people I've ever dealt with! Thank you for all you do for your customers!”
Hi there,
Thank you so much for your kind words! 😄 We’re thrilled to hear you’ve enjoyed every product and had a positive experience with our team 🙌✨
Your support truly means the world to us!
~ Mood Cannabis Concierge Team
“This product was very pleasant and enjoyable. The ease and simplicity of shopping and shipping was great as well. The quality of the products I purchase here are always great!”
Hi Wynter,
Thank you so much! 😄 We’re thrilled to hear you enjoyed the product and had a smooth shopping experience 🌟✨
We appreciate your support and kind words!
~ Mood Cannabis Concierge Team
Hi there,
Thank you so much! 😄 We’re thrilled to hear the Advanced Sleep is helping you get a restful night.
🌙✨ Sweet dreams!
~ Mood Cannabis Concierge Team
“I only smoke the buds. I've tried several strains. Some makes me cough a lot....some is smoother. Good quality, nice sticky buds and does the trick for me. I'm 73 and have smoked since I was 18. I've smoked a lot of weed in my life. It's nice to be able to buy it on line and not behind the bar around back in the alley. LOL !!! Peace, my friends !!!”
Hi Michele,
Thank you so much for sharing your experience! 😄 We’re thrilled to hear you’re enjoying the quality and convenience of our buds 🌿✨
It’s great to know we can make things easier (and safer!) for longtime fans like you.
Peace and good vibes always! ✌️💚
~ Mood Cannabis Concierge Team
Hi Adam,
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations 😔. We truly appreciate the support you’ve given us and your honesty about pricing and product preferences. We will pass this feedback to the team!
Wishing you all the best moving forward!
~ Mood Cannabis Concierge Team
“I find the effect pleasant, but different somehow. I find it more of "mood" high, but without the out of body effect. Weed is still illegal here, so thank heaven for Mood.”
Hi there.
Thank you for sharing your experience! 😄 We’re thrilled to hear you enjoy the “mood” high 🌿✨ It’s wonderful to know we can provide a safe and convenient option, especially where cannabis is still illegal.
~ Mood Cannabis Concierge Team
Hi there,
Thank you for sharing your feedback! 😄 We’re glad to hear you enjoyed the flower 🌿✨ We understand that edibles can sometimes affect people differently depending on metabolism, timing, and tolerance. Your feedback is appreciated and helps us continue to improve our products. Always connect with our team if something doesn't land for you - our 100-day guarantee always has your back!
~ Mood Cannabis Concierge Team
“'Customer service' has deteriorated to the point where it us useless. I DO NOT want a couple'a Freebies to shut me up and hope I go away. I wasted so much time with this company. They never address the poor customer service -- just offer Freebies and discount coeds to try and make the problems go away. GREAT example of a company trying to milk every last dime with minimum reinvestment for customer service.”
Hi Chris,
We’re truly sorry to hear about your frustrating experience and that our service has not met your expectations. We did attempt to look into your order issue and work toward a resolution, but we understand the process has caused you unnecessary stress and taken far too much of your time. That’s not the experience we want for our customers.
Your feedback about communication, order notifications, and system improvements is heard and appreciated.
Even though you mentioned not wanting to reach out again, please know that we remain here if you need support in the future and will do everything we can to make things right.
~ Mood Cannabis Concierge Team
“I have been ordering from Mood for quite awhile and find the products to be superior to other brands I have tried in the past. I particularly like the classic high to relax me after a stressful day at work…just what the doctored ordered. I also like the morning delta 9; really enhanced my focus - I was able to stay on task an accomplish a great many tasks I had been putting off. Note: I took the morning delta in lieu of my adhd meds…I am not recommending that others try this but it did work for me! The only mood gummy that I found lacking was the rapid onset.”
Hi Bambi,
Thank you so much for sharing your experience! 😄 We’re thrilled to hear that our products have been helpful for both relaxing after a long day and enhancing focus 🌿✨ We appreciate your honest feedback about the Rapid Onset gummies-it helps us continue to improve our offerings.
We’re so glad Mood has been a positive part of your routine, and we truly value your support! ❤️
~ Mood Cannabis Concierge Team
