Moonpig.com Reviews

1.5 Rating 1,135 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,135 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Moonpig.com deliver? How long does Moonpig.com take to deliver? Does Moonpig.com deliver on time? How is accuracy and good condition of items delivered by Moonpig.com?

Returns

Customer Service

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Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

How long does Moonpig.com take to deliver?

Helpful Report

(3 weeks ago)

Moonpig.com normally delivers within 5 Days.

Helpful Report

(3 weeks ago)

53.33%

Industry Average

“ Agree with previous comments. First time of using, guaranteed delivery 8 days ago, still not arrived. I ordered a sympathy card for a dear friend who lost his wife suddenly to cancer. I feel so embarrassed that my card has not been delivered. Awful. Don’t use! ”

- Anonymous

“ I ordered from here for my son's 16th Birthday and was assured delivery would take place on his birthday. ”

- Mick

“ Shocking service by Moonpig. Did not fulfil delivery as selected with a week notice, you pay extra to select this service. Made out it’s a dispatch date you select but it’s not it states delivery date. Was cut off abruptly from the chat by Rhys. I have ordered with Moonpig for years, this is the worst service , clearly something has changed. ”

- Lola

Moonpig.com Reviews

Delivery - Average