Moonpig.com Reviews

1.5 Rating 1,135 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,135 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Moonpig.com deliver? How long does Moonpig.com take to deliver? Does Moonpig.com deliver on time? How is accuracy and good condition of items delivered by Moonpig.com?

Returns

Customer Service

How can I contact Moonpig.com? How quickly does Moonpig.com resolve customer queries?

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Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

How quickly does Moonpig.com resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 43% of reviewers feedback is Moonpig.com resolves customer queries within an hour.

Helpful Report

(3 weeks ago)

62.65%

Industry Average

“ Amazing service! My personalised card I ordered which I then posted got lost in Germany. This Co. Posted out another directly to Germany at no cost! Awesome! Thanks so much! 🙏🙏👍😁 ”

- Yvonne

“ Quality goods, quick and easy to order . I made a mistake regarding adding a name to a card , only realised when I made the payment , quick e Mail regarding my mistake and was quickly sent a refund . Stunning service many thanks . ”

- Sharon Jones

“ After a written complaint and photos of evidence Moonpig offered a £10 credit!! The customer service and after sales service is non existent and left my Grandaughter really distressed and feeling she had been ripped off. ”

- Susan Chinn

Moonpig.com Reviews

Customer Service - Average