Moose Reviews

Name: Moose
Address: Unit 3 Brassmill Lane Trading Estate, Bath, Somerset
Rating: 4.37

4.4 Rating 321 Reviews

83 %

of reviewers recommend Moose

4.4

Based on 321 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Visit Website

Phone:

01458 350025

Email:

help@moose.co

Location:

Unit 3 Brassmill Lane Trading Estate,
Bath
Somerset
BA1 3HZ

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Moose 1 star review on 8th February 2025

Anonymous

Moose 5 star review on 21st January 2025

Anonymous

Moose 5 star review on 12th January 2025

Ashley Sulway

Moose 5 star review on 25th December 2024

"Tony "

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for hear back regarding a return and refund”

Helpful Report

Posted 9 months ago

Hey Sam, I'm sorry for the delay. I've just processed that refund for you.

Posted 9 months ago

“Bad service”

Helpful Report

Posted 10 months ago

Dear Vikramdeep, Thank you so much for taking the time to share your feedback on your recent visit to Moose. We genuinely appreciate customers like you who provide us with valuable insights about their experiences. Aplogies that your experience hasn't lived up to your expectations. To ensure we can improve your next experience with us, we kindly request your assistance in further specifying the areas where our service lacked. Could you please provide more details regarding the problems you encountered? We are open to any suggestions or feedback you may have to help us better cater to our valued customers. Once again, we thank you for your valuable feedback. It is through such feedback that we are able to recognise our shortcomings and constantly strive to enhance our services. We look forward to welcoming you back to Moose and providing you with the exceptional dining experience you deserve. Warm regards

Posted 10 months ago

“My bag was broke before i got it”

Helpful Report

Posted 10 months ago

Dear Dion, Thank you for letting us know about the issue with your broken bag. We're sorry for any inconvenience this may have caused you. We aim to provide high-quality products and are disappointed to hear that your bag was damaged upon arrival. We want to improve, so we kindly ask for your help. Can you give us more details about the damage and and reach out to a member of the team so they can get it sorted for you. Thank you again for bringing this to our attention, Dion. We value your support and are committed to providing you with the best shopping experience at Moose. If you have any more concerns, please contact our customer service team at help@moose.co Warm regards

Posted 10 months ago

“I have reported since the delivery the scooter isn’t working, no one is getting back to me, how long does it take the customer service to answer people. The scooter doesn’t turn on. Why wasn’t it tested before it was delivered”

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Posted 10 months ago

“Is the scooter I bought pre owned”

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Posted 10 months ago

“I am not happy because it is not in good condition. There are so many scratches on bike. It is already used. I paid fully amount. I want please change my bike otherwise I want refund my money.”

Helpful Report

Posted 10 months ago

Hiya Daljit!, Thanks for taking the time to leave this feedback although we are sorry you are not completely satisfied with the purchase. As for the scratches and the 'used' feel to it, I can see you ordered a 'fair' condition scooter which is actually our lowest condition grade: Fair Condition - 501km+: Pre-loved with moderate use and expected age-related marks. These will include visible scratches on the frame and wear on the tyres. They are all fully checked and serviced with loads of life left in them! We will kindly remind you that these scooters are refurbished, hence the incredibly low prices compared to buying new. We refurbish all of our scooters to a 'like-new' condition, the only thing we can't spruce up to new though unfortunately is the cosmetic damage and the mileage. I hope this clears things up for you, though please do get in touch with customer service if you wish to return the scooter- we'd be happy to help! Take care, Moose

Posted 10 months ago

“Worse experience ever! Ordered 2 top priced pure advance flex scooters, one came with missing little rubber ring around power button and other stopped working during first ride after about 20 minutes!! Reported and waiting for a full refund!”

Helpful Report

Posted 10 months ago

“I purchased a Pure Air3 Pro+ the range is only 8 miles (hardly any hills). Nowhere near the advertised range! I asked if I could drop the scooter into Moose to get it looked at. They said I could not drop it off because of health and safety issues. Told I would have to package it up and send it back. Moose offered to sell me a box and they would pay for the collection/return. I would have preferred to simply get the product I paid for. Not impressed. Unfortunately, I do not trust Moose. The product should have been properly tested before it was sold to me.”

Helpful Report

Posted 10 months ago

Hiya, Thank you for taking the time to share your feedback regarding your recent experience with our Moose Pure Air3 Pro+. We sincerely appreciate it when our customers let us know about their experiences, as it helps us identify areas where we can improve. We apologise for the inconvenience you have faced with the range of your scooter. We understand that the actual range you experienced fell significantly short of the advertised range, even with minimal hilly terrain. This is not the type of experience we want for our customers, and while the range usually depends on a lot of external factors we would have loved to investigate this if you had sent it back to us like we suggested. Regarding the issue of not being able to drop off your scooter at our Moose warehouse due to health and safety reasons; our main priority is the safety of our customers and staff, and we understand that this alternative method of packaging and sending the scooter back may not have been ideal for you. However, we offer it as a completely free service if something needs fixing. We let all customers know that they should keep the box in case of this, alternatively, you can package it up however you like as long as it's safe and secure for transit. We can assure you that your concerns have been taken seriously, and we are committed to addressing them. We are constantly working to improve our product testing procedures to ensure that our customers receive the highest quality and performance from our products. You are still well within your warranty, so if you'd like us to resolve the battery/range issue for you then get back in touch and we'd love to help! Thanks so much Moose

Posted 10 months ago

“Received a scooter from them had it for just over a month and used regularly and it broke said it wouldnt be covered in warranty as they assumed i was trying to injure myself or something on it saying i was jumping off kerbs and allsorts tried to atleast get some money back and they refused would never shop with them again waste of 400 pounds.”

Helpful Report

Posted 11 months ago

Heya Blake! We're sorry to hear about this. After checking our email exchanges, it seems like we asked you to return the item so we could take a look in person, but unfortunately, we didn't hear back from you. Don't worry though! We're committed to helping you, and we'll make sure a member of our customer service team reaches out to you again to follow up on this so we can get it sorted quickly! We're here to assist you in any way we can, so please don't hesitate to get in touch with us. Thanks so much Moose

Posted 11 months ago

“Scooter is not good. I got a damaged scooter.”

Helpful Report

Posted 11 months ago

Hi Dhruv, I'm really sorry to hear about your experience. We would love to help you with this, but it seems like we haven't received any communication from you about the issue with your scooter. Without this information, it's difficult for us to assist you. One of our team members has reached out to you now we are aware of the issue, and we would really appreciate the chance to make things right for you. We're here to help! Thanks so much

Posted 11 months ago

Moose is rated 4.4 based on 321 reviews