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MORE TH>N Reviews

4.2 Rating 1,506 Reviews
81 %
of reviewers recommend MORE TH>N
Company Reviews Questions Metrics
4.2
Based on 1,506 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
Greater than 72%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Gerard
Verified Buyer
“Bought car insurance, it took a week before the confirmation email came through. No contact from More than and still no one has asked for my no claims discount certification. Had me thinking was anyone there”
Helpful Report
Posted 5 years ago
Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com, including your policy reference and contact number, we would be happy to investigate any concerns you have, Thanks, Josie.
Posted 5 years ago
Matthew
Verified Buyer
“Policy not setup in a timely manner - No Policy number once policy is purchased Customer service hours too short, unlike other insurers who have 24hr customer service”
Helpful Report
Posted 5 years ago
Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com, including your contact details and telephone number, we would be happy to investigate any concerns you have. Thanks, Josie.
Posted 5 years ago
Jade
Verified Buyer
“I tried booking online and it wouldn't accept my payment. Had to contact via telephone for the policy to be paid and approved. The person who took the call was rather rude to me and not explaining the questions properly for me to understand. I would have complained but at the time I just wanted to get the policy paid for and dealt with ASAP! Unfortunately, I didn't capture their name but I think they will need to understand how to speak to customer and understand Customer Service as they didn't make the company look good! I am still waiting for my documents to come through the post as all I have been given is a confirmation email to state that my policy will start with More Than on the date agreed but that's it. Only started the Policy on 14th October so I am reviewing on leading up to the policy”
Helpful Report
Posted 5 years ago
Maria
Verified Buyer
“Although I have been with MoreThan for 3 terms. Price is always increasing but still best in the market. The reason I am giving 2 stars is because the South African call centre is awful and they don’t know how to speak to customer. They also promised me to write back to me with my NCB with the full years (not 9 plus years)- not heard since and to speak to someone every time I rang it took over 30mins to answer. Awful customer experience in this day and age.”
Helpful Report
Posted 5 years ago
Marius
Verified Buyer
“Not at all happy as their computer glitch spoiilt my day for picking up my new car”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Telephone answering service and resulting waiting times are totally unacceptable. Follow up telephone call to assess performance also uses a "menu" system which loops on "key 1" instruction thus unable to gather any customer feedback... but.. you must be aware of this.. Get you act together..very poor service.”
Helpful Report
Posted 5 years ago
Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com including your policy reference and contact number, we would be happy to investigate any concerns that you have. Thanks, Emma at MORE TH>N.
Posted 5 years ago
Anonymous
Verified Buyer
“Couldn’t print out my documents from my account”
Helpful Report
Posted 5 years ago
Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com including your policy reference and contact number, we would be happy to investigate any concerns that you have. Thanks, Emma at MORE TH>N.
Posted 5 years ago
Richard
Verified Buyer
“There does not seem to be an easy way to find the online account and information specifically about the policy. There are the general documents but I would like to see my actual home policy online. Although there are forms that can be submitted they generally end up in requiring a call. I would prefer to be able to manage my account more online or via an app.”
Helpful Report
Posted 5 years ago
Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com including your policy reference and contact number, we would be happy to investigate any concerns that you have. Thanks, Emma at MORE TH>N.
Posted 5 years ago
Eugene
Verified Buyer
“I couldn’t get a hold of More Than after buying my policy for a few days: they either stopped working at 5pm, or I gave up after being on hold for 20 mins, or when I finally got through to them their “systems were down”... In the end I cancelled my policy by sending them an email.”
Helpful Report
Posted 5 years ago
Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com including your policy reference and contact number, we would be happy to investigate any concerns that you have. Thanks, Emma at MORE TH>N.
Posted 5 years ago
David
Verified Buyer
“The online process was easy but when the documents were sent they were wrong, I couldn't amend them on line so had to phone up, after waiting 20mins to get through the person on the phone dealt with it quickly and informed me my documents would be sent over within 48hrs, they weren't, I then emailed a complaint and the documents were rectified.”
Helpful Report
Posted 5 years ago
Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com including your policy reference and contact number, we would be happy to investigate any concerns that you have. Thanks, Emma at MORE TH>N.
Posted 5 years ago
Anonymous
Verified Buyer
“Called them up, only to be on hold for over 25 minutes. Can’t access my account online, just get a loading screen, so difficult to get information. Guy who finally answered finally was very helpful though.”
Helpful Report
Posted 5 years ago
Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com including your policy reference and contact number, we would be happy to investigate any concerns that you have. Thanks, Emma at MORE TH>N.
Posted 5 years ago
Samantha
Verified Buyer
“No notification of payment provided plus it took 10 days and two calls to get my docs. All insurers have slick doc issuing software. Not more than it would seem.”
Helpful Report
Posted 5 years ago
Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com including your policy reference and contact number, we would be happy to investigate any concerns that you have. Thanks, Emma at MORE TH>N.
Posted 5 years ago
Leonard
Verified Buyer
“Have not yet received paperwork details of RAC breakdown recovery. Was promised they would be posted to me!”
Helpful Report
Posted 5 years ago
Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com including your policy reference and contact number, we would be happy to investigate any concerns that you have. Thanks, Emma at MORE TH>N.
Posted 5 years ago
Anonymous
Verified Buyer
“Unable to cover ourr house as a listed property”
Helpful Report
Posted 5 years ago
Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com including your contact details, we would be happy to investigate any concerns that you have. Thanks, Emma at MORE TH>N.
Posted 5 years ago
Raymond
Verified Buyer
“more than. almost imposable to speak to a human. gave me no real information about my RAC cover. disappointing how little contact on a personal basis.”
Helpful Report
Posted 5 years ago
Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com including your policy reference and contact number, we would be happy to investigate any concerns that you have. Thanks, Emma at MORE TH>N.
Posted 5 years ago
Anonymous
Verified Buyer
“Website not designed for returning customers and doesn’t allow you to renew online. You have to go through the process of speaking with someone which is a lengthy process and a waste of time. A renewal online takes less than 15 minutes and speaking to staff takes you through an excruciatingly long time. Gives customers the idea to look elsewhere kindly address this!!!”
Helpful Report
Posted 5 years ago
Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com including your policy reference and contact number, we would be happy to investigate your concerns. Thanks, Emma at MORE TH>N.
Posted 5 years ago
Anonymous
Verified Buyer
“Good price but staff on the phone were clearly not interested. I nearly put the phone down”
Helpful Report
Posted 5 years ago
Lauren
Verified Buyer
“Trying to get more money 2 weeks after the policy started”
Helpful Report
Posted 5 years ago
Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com including your policy reference and contact number, we would be happy to investigate any concerns that you have. Thanks, Emma at MORE TH>N.
Posted 5 years ago
Michelle
Verified Buyer
“Spent too long being passed to call handlers, one even hanging up on me. Insurance policy not valid even though full payment had left by bank account. After several call rep finally resolved. Clearly an overseas call centre, if I’d known before purchasing policy would of thought otherwise.”
Helpful Report
Posted 5 years ago
Philip
Verified Buyer
“Documents of my landlord policy turned up with the incorrect address on them for the property covered..phoned and was told it was a internet glitch and new documents would be sent out straight away. One week later still waiting.”
Helpful Report
Posted 5 years ago
Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com including your policy reference and contact number to allow us to investigate your concerns. Thanks, Emma at MORE TH>N.
Posted 5 years ago
MORE TH>N is rated 4.2 based on 1,506 reviews
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