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MORE TH>N Reviews

4.2 Rating 1,506 Reviews

81 %

of reviewers recommend MORE TH>N

Company Reviews

4.2

Based on 1,506 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MORE TH>N 1 star review on 16th April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“9 years as a customer then a 20% premium hike for no obvious reason, however foolishly i just renewed like a fool. Changed my car 5 weeks into the policy and was quoted a rediculous price of £179 to change the car (lower insurance group). When i questioned the rediculous price the lady on the phone was disinterested just repeating it was a £50 cancellation fee. I decided to get a quote with Halifax and ended up getting the insurance at near 1/2 the price at £280 for 12 months. Why do morethan try to rip off loyal customers.....probably because they think they wont question the price and just renew or pay any fees like sheep. Well i wont be using them ever again. Rip off merchants, poor staff....get a quote elsewhere and save yourself some money.”

Posted 3 years ago

“Been with more than for over ten years for car.buildings + contents. Not a claim made for any. Allways willing to haggle at renewal & I was allways happy with the result. "But" then a drunken cyclist rode her cycle into my offside wing mirror & broke it.police were involved & I was cleared of any Blame but advised to report it to my insurance which I did. No prizes for guessing the result. Money supermarket estimated car insurance had reduced by around 10% at that time but mine was increased by more than no pun intended!!! 75%. From 197 to 354. Crazy. Did offer me £50 m+s voucher though.!! Now with the AA for £205. Now a bit of a wait for the come back to us mail. Could'nt even respond to why they let good customers go & take a gamble on replacements.direct line in the making. And a lot of other British businesses.”

Posted 3 years ago

“More than by name, more than by nature- because they charge you more than you need to be paying. Absolute joke. Do not use more than. I have been stripped bare by this company in my first year of driving. Spent over a grand and a half for a years insurance WITH black box, then they had the cheek to charge me for business insurance (£150- most companies add this on for free or for very low price) and then charge you extortionate prices for 'top up miles'. Save yourself the stress and use someone else.”

Posted 3 years ago

“Renewed my policy without my consent saying i had opted for this when i hadn't then demanded £50 to cancel it, now i have the unwanted hassle of trying to fight this , now my next step is contacting the insurance ombudsman for help , money is tight and people don't need this legal thievery, please please avoid morethan car insurance like the plague the are a con outfit.”

Posted 3 years ago

“Website poor can never login without a load of hassle”

Posted 3 years ago

“Had a telematics policy with them for 1 year, during which time i had one accident that was judged to be non-fault and was entirely settled by the 3rd party. I was re-assured that my no claims discount would be unaffected and yet upon cancellation i was sent a document stating that i had 0 years NCD with them. I was also lied to about a renewal quote, the customer service rep i spoke to was insistent that one had been sent to my email address but i received no such thing - they then went ahead and renewed the policy anyway. Finally, after cancellation of the policy i logged in to the dashboard and found that the black box was still recording journeys after the cancellation date of the policy! I would advise anybody thinking of taking out a policy with More Than to stay well clear.”

Posted 3 years ago

“I would strongly urge anyone considering taking out a vehicle insurance policy with More Than / RSA to go elsewhere. I was a named driver on a company policy where the limited company was the owner, registered keeper and policyholder. The vehicle was stolen from the company's registered business address overnight, and all I did , was report the theft on behalf of the limited company. Everything appeared fine until I tried to renew my personal insurance, where I found that RSA had put me on the CUE check list as the "driver" of the limited company vehicle, and that I had an "at fault" claim. On complaining to RSA, they said that the last driver should have been asked for, and that on theft they log the last driver as the named driver responsible. I clearly explained that the last driver was unknown, had not been asked for, and there was no legal text anywhere in the Terms and Conditions to state the last driver would be held responsible on theft. I escalated my complaint with RSA, and even involved the CEO, Mr Stephen Hester, but their final response denied my complaint, stating that it "appeared" I was the last person in charge of the company vehicle, and that policy wording would not specifically state the last driver will be logged as the named driver on theft. They then go on to state the personal information posted about me on the CUE system is factually correct. My understanding of contract law is everything must be in the Terms and Conditions at the inception of business, not something that can be altered or made up by one party as the contract goes along to suit their ends. When the last driver or driver in charge is not specifically given or asked for, and although RSA may want it to "appear" that they have determined who that individual may have been to suit their "procedures", it most certainly cannot be deemed to be "factual". RSA have effectively made two entities financially responsible for one incident, which only the policyholder should be held liable for. The ramifications of this are horrendous for every last driver / in charge individual of a vehicle insured by RSA on theft, where the vehicle is owned, registered and the policyholder is another person or company. I will be checking every vehicle I drive in the future that it is not insured by RSA, and will never do business of any kind with them again, as their "procedures" are created to cause as much financial damage as possible to their customers. My complaint is now with the Financial Ombudsman.”

Posted 3 years ago

“I would strongly urge anyone considering taking out a vehicle insurance policy with More Than / RSA to go elsewhere. I was a named driver on a company policy where the limited company was the owner, registered keeper and policyholder. The vehicle was stolen from the company's registered business address overnight, and all I did , was report the theft on behalf of the limited company. Everything appeared fine until I tried to renew my personal insurance, where I found that RSA had put me on the CUE check list as the "driver" of the limited company vehicle, and that I had an "at fault" claim. On complaining to RSA, they said that the last driver should have been asked for, and that on theft they log the last driver as the named driver responsible. I clearly explained that the last driver was unknown, had not been asked for, and there was no legal text anywhere in the Terms and Conditions to state the last driver would be held responsible on theft. I escalated my complaint with RSA, and even involved the CEO, Mr Stephen Hester, but their final response denied my complaint, stating that it "appeared" I was the last person in charge of the company vehicle, and that policy wording would not specifically state the last driver will be logged as the named driver on theft. They then go on to state the personal information posted about me on the CUE system is factually correct. My understanding of contract law is everything must be in the Terms and Conditions at the inception of business, not something that can be altered or made up by one party as the contract goes along to suit their ends. When the last driver or driver in charge is not specifically given or asked for, and although RSA may want it to "appear" that they have determined who that individual may have been to suit their "procedures", it most certainly cannot be deemed to be "factual". RSA have effectively made two entities financially responsible for one incident, which only the policyholder should be held liable for. The ramifications of this are horrendous for every last driver / in charge individual of a vehicle insured by RSA on theft, where the vehicle is owned, registered and the policyholder is another person or company. I will be checking every vehicle I drive in the future that it is not insured by RSA, and will never do business of any kind with them again, as their "procedures" are created to cause as much financial damage as possible to their customers. My complaint is now with the Financial Ombudsman.”

Posted 3 years ago

“Terrible service I would never use again. A claim against our policy is still outstanding from 1 months ago and they have cancelled our policy leaving us with an outstanding amount to pay.”

Posted 4 years ago

“Morethan are a scam company that tried to over double my renewal price to £3000. They take advantage of young drivers and their customer service is useless. Its like speaking to a brick wall. They also scammed me of my no claims bonus and paid out someone on a claim where i was not at fault. Save your self the hassle and avoid this company for insurance.”

Posted 4 years ago

“Take money with out asking”

Posted 4 years ago

“Renewed my insurance without advising me and i cannot even log on to view my policy”

Posted 4 years ago

“Applied online as everyone does now, didn’t receive a confirmation however took money from my account. Had to call twice to get to get my covernote to find out I wasn’t actually covered for 4days. Then you backdated the start date by 4 days, good job I didn’t have an accident!”

Posted 5 years ago

Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com including your policy reference and contact number, we would be happy to investigate any concerns that you have. Thanks Emma

Posted 5 years ago

“Recent experience with home insurance renewal was good,BUT HAVE BEEN TRYING TO GET A RESPONSE REGARDING CLAIM 201809011677 since mid September 2018. Willingness to insure seems no problem,but of no value if claims not followed up !!”

Posted 5 years ago

Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com including your policy reference and contact number, we would be happy to investigate any concerns that you have. Thanks Emma

Posted 5 years ago

“Took to long not prepared to listen won't use again nor shall I recommend to any of my associates.”

Posted 5 years ago

Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com including your policy reference and contact number, we would be happy to investigate any concerns that you have. Thanks Emma

Posted 5 years ago

“Such a complicated system just to add a temporary driver for 10 days, and it doesn't even show on my mobile app which I can't even get into now,have requested to reset password which you sent me a link for but it won't let me type a new password. VERY DISSAPOINTING.”

Posted 5 years ago

Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com including your policy reference and contact number, we would be happy to investigate any concerns that you have. Thanks Emma

Posted 5 years ago

Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com including your policy reference and contact number, we would be happy to investigate any concerns that you have. Thanks Emma

Posted 5 years ago

Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com including your policy reference and contact number, we would be happy to investigate any concerns that you have. Thanks Emma

Posted 5 years ago

Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com including your policy reference and contact number, we would be happy to investigate any concerns that you have. Thanks Emma

Posted 5 years ago

“No Customer service”

Posted 5 years ago

“Shocking treatment!!! Almost a week after purchase I still have no email confirmation despite being told several times I would within 24 hours. Zero communication. Terrible.”

Posted 5 years ago

“Poor I.T. and poor customer services very good at collecting money”

Posted 5 years ago

“Policy was simple enough to obtain. Tried to log into account afterwards and wouldn’t accept password. Called and spent age’s trying to solve problem and eventually sent me a link to reset.... then came up with message ‘sorry can’t make changes to your account at this time’. Most frustrating waste of time!”

Posted 5 years ago

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MORE TH>N is rated 4.2 based on 1,506 reviews