Mortgage Finder Reviews

4.8 Rating 268 Reviews
95 %
of reviewers recommend Mortgage Finder
4.8
Based on 268 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
On-time Delivery
Greater than 91%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Mortgage Finder Reviews
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Phone:

45560321

Location:

Shatha Tower - Dubai - UAE
Dubai

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Mortgage Finder 5 star review on 29th March 2022
Sam Ayache
Mortgage Finder 5 star review on 16th July 2020
Mark Leppard MBE And Paulette Leppard
Anonymous
Anonymous  // 01/01/2019
Filling out the form is quick and efficient but that's about it. Jeff is the person assigned to my case and I made multiple follow-ups with him without being able to get anything out of it. He tells you he'll call you at 3PM and never does. This is a complete waste of time and energy.
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Posted 11 months ago
very very very slow response
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Posted 1 year ago
Extremly Unprofessional and lack of communication, which meant the agreement with the bank fell through and cost us 10s thousands. Make sure you don't work with Richard, as he is extremely unprofessional, never returns calls, or keeps you updated on the process.
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Posted 1 year ago
Firstly, thank you very much for taking the time to give us this feedback. Here at Mortgage Finder, we pride ourselves in delivering a first-class experience to our customers at what is very often, one of the most important points in their lives. We are very sorry to hear that this time the experience you received was below the levels that you expect, and, that the overall outcome was not what you wanted. We would very much like the opportunity to understand if there is anything you feel we could do to improve the situation. In addition, it would benefit us greatly if you could share some more detail so that we can ensure that we can improve. If you would be so kind to share some of your time with us to put things right, then please contact us using 'info@mortgagefinder.ae' and leave your details so that we can get in touch. Kind regards
Posted 1 year ago
Not recommend unless you are desperate to get a mortgage. Paid a hefty sum for so called service fees. Ended up doing and running around to sort things out. Mortgage advisor is just clueless. Zero knowledge of the process and procedures. And the best part, while writing this review, he is still thinking that the process is still going on where's I have actually completed the transfer of the property with the help of my agent and the seller. Sounds funny but that's the truth.
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(Thomas Mc) - Posted 3 years ago
Thank you for providing your feedback. We are sorry that you feel you did not have a good experience working with us. It seems your case was slightly more complicated with limited options, along with delays on the part of your chosen lender, which we worked hard to overcome and made you aware of. However, we would like to investigate further and have attempted to contact you but to no avail. If you would like to discuss this in more depth, please call +971 4 556 0321 and ask to speak to Robert Pankhurst, our Sales Manager.
Posted 3 years ago
No reply for my question at all once I got a loan from Mortgage Finder. (My account person left mortgage finder and Julie didn't answer my question about insurance)
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Posted 5 years ago
There was a delay between committed date and date when process was done, i had to. followup every day to check status of my application, paid twice on insurance to outside party as well as bank.
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(Brendan) - Posted 5 years ago
Hi Usman, Thank you for the review, I am sorry the service you experienced didn't meet our extremely high expectations. We are aware that the bank you mentioned has charged customers twice for insurance, which we have raised with them. This is outside of our control and an issue across all of the banks customers, however, we are working with our customers to resolve this for them. Thanks again for the review. CS
Posted 5 years ago
We had an incredibly bad experience with mortgage finder and will not be recommending it to anyone in our network. Thanks to your teams lack of experience and process knowledge, we very nearly were out tens of thousands of dirhams. We provided feedback at the time and your team exhibited a complete lack of a customer service mindset. Your services were more of a hinderance than a help.
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(Charlotte) - Posted 5 years ago
Morning Leigh-Ann, Thank you for your review. Sorry to hear your experience wasn't the high level of service we'd expect. I've reached out to you on a private message to see what we can do to resolve the issue. Kind Regards, CS
Posted 5 years ago
I would appreciate if I could discuss the details with one of the representatives of the company
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Posted 5 years ago
Mortgage Finder is rated 4.8 based on 268 reviews