motorlend.co.uk (previously i3.finance driven by motor.market) Reviews

Name: motorlend.co.uk (previously i3.finance driven by motor.market)
Address: The Old Garage, Genn Lane, Barnsley, Bradford
Rating: 4.71

4.7 Rating 841 Reviews

94 %

of reviewers recommend motorlend.co.uk (previously i3.finance driven by motor.market)

Company Reviews

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Metrics

4.7

Based on 841 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0203 371 9355

Email:

after-sales@i3.finance

Location:

The Old Garage,
Genn Lane,
Barnsley
Bradford
s70 6tf

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motorlend.co.uk (previously i3.finance driven by motor.market) 5 star review on 11th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like my new car I needed one badly”

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Posted 1 year ago

“Only just received vehicle and on first impressions it is lovely. Drives lovely. Cold weather is making it take it's time to start. Like I said, only just got it so time will tell. There were a few issues that needed resolving but Hasan hopefully will be deal with it on agreed time scale. As all HP agreements, price is always above showroom prices but overall good service.”

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Posted 1 year ago

“Very helpful people and I did receive my car but I was told 3 different arrival dates and never came till the latest date”

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Posted 1 year ago

“Regular updates and clear communication. Cheers Arkin.”

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Posted 1 year ago

“Made it a good experience to buy the car. Easy to search and find what you're looking for. Found the car we were after and submitted the request to buy... car was £1000 more than direct with supplier but as we're applying with bad credit, I don't see that as too much of an issue to get what we were after as we'd struggled to get credit elsewhere... First quibble is that we paid £49 to secure the vehicle to prevent it being sold but then we were told that we needed to set up everything pretty much there or then or the vehicle might go... What is the point in the deposit to secure the vehicle if this is the process? We are still chasing this deposit a week later when it was supposed to be refunded on completion of the sale... Finance was secured quickly and the deposit was made and vehicle secured and delivered inside 48hrs! Second quibble is around data accuracy, told them on at least 3 occasions that we wanted the finance over 36 months and repeatedly they referenced 48 months and even referred the application to the Finance company as being 48 months... I was able to rectify this on each occasion but an unnecessary job! Only other quibbles are around communications, these do seem a tad unnecessarily and overly antiquated... For example, having to confirming things via phone and then also email or vice versa..but being unable to hold for a few minutes to allow the email to be read and send email response whilst on the line so had to await callback or call back 1min later... Claire was very helpful and the limited involvement with Mehmet (Account Manager) was good. Happy with the car coming up to a week later with very little after sale issues, although none of these actually reflect on the seller”

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Posted 1 year ago

“Thank you Claire for all your help and keeping me informed through out the handover process”

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Posted 1 year ago

“Very happy with the service, polite staff and took care of eveything with ease.”

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Posted 1 year ago

“Very good”

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Posted 1 year ago

“Service was very good . Car was in good condition. Delivery driver was very nice and polite. Claire asftersalales advisor was very polite . Kind regards Emily !!”

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Posted 1 year ago

“A bit of a drawn out process but very happy with the service that ARKIN provided”

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Posted 1 year ago

“turn around for the car was pretty quick”

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Posted 1 year ago

“Very helpful and easy to deal with at no point was I pressured into anything”

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Posted 1 year ago

“I was very impressed with everyone involved in the process. From finding me a vehicle to delivery. Donna went through the delivery process and handover once I received the van. Very pleased to have my own van for work. Thank you so much.”

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Posted 1 year ago

“Claire was assigned to me as part of the, 'After Sales Team', after the finance for my new car had been agreed and had been paid to the dealership. From the moment of her initial contact right through to the delivery of my new car, she kept me informed and updated every step of the way. She never ceased to answer my questions and or queries, nothing was too much trouble. Claire was always warm and professional in her manner and even when challenges arose outside of her control she tried to always resolve these as quickly as possible.. Claire 's amazing customer service helped to calm my nerves in relation to purchasing my first car on finance. The process took a week from start to finish and there was literally nothing that I had to do other than paperwork and picking my new car.Thank you for making this experience a very positive one for me...and yes I'm extremely happy with the car.”

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Posted 1 year ago

“The whole process is very simple due to their staff that are knowledgeable and helpful”

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Posted 1 year ago

“i3. Finance helped me getting my dream car. Thanks Sayan and Hassan for being patient and giving me enough time to make choices”

motorlend.co.uk (previously i3.finance driven by motor.market) 4 star review on 15th August 2022

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Posted 1 year ago

“The customer service was great, the team I worked with were very communicative and always quick to answer questions or solve any issues I had. Mehmet and Murat were very helpful and patient when it came to helping me find the perfect car and finalising my finance application. I would highly recommend this company.”

motorlend.co.uk (previously i3.finance driven by motor.market) 4 star review on 5th August 2022

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Posted 1 year ago

“I had a good car buy experience with ic3.finance The team are nice people to deal with especially Claire.She was so fantastic handling me during the whole process.She also exhibited professionalism in her work.The only bad bit is the dealers who sold the car to me.They prepared the car extremely below standard.”

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Posted 1 year ago

“Very,very helpful at all times.Clare took myself through all the procedure from start to finish.The co sideration shown was first class,at all times.Thankyou Clare”

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Posted 1 year ago

“All in all I received a good service however I feel that there isn’t much urgency around getting the car it seemed like I had to push but I’d definitely recommend And Claire was brilliant”

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Posted 1 year ago

motorlend.co.uk (previously i3.finance driven by motor.market) is rated 4.7 based on 841 reviews