“A very easy process to complete exchange. Spot on! Fast quote and fantastic range of pre-loved kit to choose from. New kit arrived beautifully packed and on time. Kept updated during every stage of process”
“I recently took a chance on purchasing a Canon camera from MPB, after a good experience purchasing a battery from them. Fast shipping and a very fair price. I thought a battery compartment cover was missing, but the listing for my camera had been removed, so I couldn't verify it was included. I started a chat to find out if I was right or wrong, and that's where the whole experience took a nose dive. What I learned in that stunningly frustrating experience was that these people do not know anything about the gear they are selling. I kept asking the person to check the original listing to verify if this cover was include, and instead they sent me pictures and kept say it was in the box. They didn't know that the picture showed the battery installed (1Ds MK III), NOT the compartment cover. I finally asked for a phone number to talk to a manager. I call and could only leave a message and never heard back. For simple things, they might be OK. For actual cameras...YIKES! Stay away! Yeah, they have a 14 day return policy, but the answer is to make sure your customer support people know what they are talking about. If they don't, then find someone who does! Oh, and you CAN get the shutter count from virtually every digital camera made in at least the last 20 years. It is NOT "unavailable". They were just too lazy to get it or didn't know how. I rest my case.”
“Higher price than the others I checked, and a larger range as well.
The actual process was straightforward, and I got what they offered.
I changed my mind about just selling and wanted to trade in instead, so contacted them via their chat system. Spoke with a real person who went above and beyond to help.
The product that then arrived was like new so the products they sell are first class as well.”
“Excellent and efficient. The entire process was transparent, and the quality of the equipment that I received (Nikon Z8) was even better than it was shown online. Thank you for the transparency and quality of service.”
“I've purchased many items over the last few years, and have been given fair trade in prices, just had one problem with my last purchase but after speaking to Rosie in customer service who was fantastic & sorted thing out very quickly.
Finally, delivery & collection times a impressive keep up the good work MPB.”
“This was my first purchase from mpb and it went great! Traded a lens in, they honored the initial offer, the new to me lens was accurately described so no surprises when it came in. Whole process went very smoothly!”
“I recently decided to scale back my gear to just using my canon mirrorless (m6 mk2) which incidentally I bought from MPB a few years ago. It’s my favourite camera and I want to use it a lot more. So, I chopped in my spare camera and all the EF and compatible lenses for Canon M series lenses. Got a really fair price with an honest appraisal (both up and down on the online estimation). Once agreed, gear was sent, well packaged and in excellent condition within a few days. Really happy with my trade and really enjoying the smaller lenses and getting the best out of them. Would recommended MPB having now used them on several occasions over the past few years. Thank you!”
“This year I've bought a Fujifilm X100S and an X30, both listed as used/excellent.
Price was competitive, both were in even better shape than advertised. bought online and used the cheapest shipping option, and both arrived sooner than promised. Utterly painless process. I really, really appreciate that MPB posts pictures of the exact item you're buying, not a single file photo for all the examples.
What's NOT to like?”
“If you wish to purchase and/or trade any photographic equipment then MPB is the only place to go. The whole process is simple and with them organising collection and delivery of your selected item, nothing could be easier. Their used equipment listing is comprehensive and I would always return to their website whenever I need additional equipment.”
“4the time using MPB, part ex. or just buying equipment never an issue. They’re fair with their quotes, will adjust accordingly when they see your part ex equipment…occasionally adding to the original quote if justified!
Part exchanges take just over a week.
I’ll probably never buy new equipment again! 🙂”
“The entire process was clear and easy. The price I received for my used equipment was close to my estimated value, which I found fair. The equipment I received in exchange was exactly as described by MPB. Overall, a smooth and reliable experience”
“I exchanged a lens, but found that the new lens had a slight scratch on the front glass I contacted mpb, sent the lens back and promptly sent out another lens which arrived within a couple of days.”
