“Great overall service, in particular being informed at each stage of a transaction. Also impressed with the condition of the items I have bought from them.”
“MPB is a nice company and the experience is smooth, but the process takes way too long. I understand there's a high volume of product, but it even takes 1-2 days to get a refund.”
“Ease of collection and delivery. As i can collect from a Local drop off point. Not always as much part ex money as most would like but it a business so all in all fir the ease of use. Great company.”
“Very simple, no-nonsense quotes for used camera gear, very simple pre-paid shipping once a quote was accepted, good communication, prompt gear evaluation and final offer, prompt payments.
That being said, the overall online process needs refinement. Once a quote is provided, it is not possible to alter the quote except for changing the described condition - can't recall the quote, adjusting equipment added/subtracted. Every time you want to find out what mpb might offer, the only way to do that generates another quote - each and every time - and makes it confusing when trying to communicate with mpb by phone or email.
Also, no way to speak with the used equipment team directly - must go through the main phone line - nice people, but inefficient, with often incorrect info being transmitted to used buying team... like playing "Operator."
Overall, was a good process, and I did sell a number of pieces, but not smooth as far as communications if not seamless from the beginning.”
“I won’t say 5 stars because they consider “excellent” condition to potentially include lens hoods that didn’t even come with that lens when purchased it came with some but not all. Docked $$ for that. Also charging tax on second hand items that were already taxed once.
Otherwise the trade was super easy, they paid shipping both ways and all I had to do was stop at fedex and buy a box and bubble wrap.
I haven’t had a chance to actually use the teleconverter but I have made sure it fit the lens it was purchased for and it does. For that I am happy, now waiting for the time and place to use it. One of these days I’ll get to. It was bought with the intent to photograph snowy owls from a distance with my 70-200.”
“Love mpb. Traded in my lens for an upgrade and very happy with it and the process was easy and very quick. The only downside was that the shipping wasn’t signed for shipping, so my parcel was left by the dpd driver in the parcel room in my apartment building where parcels often get stolen. Luckily it was ok this time, but the outer box was also damaged but the lens was ok. Will definitely use mpb again but would be happier if shipping could be signed for and parcels handled with better care!”
“You can trust mpb, I have bought from them a few times and they give an honest description of the camera or lens condition. Their trade in price is very fair and the buying process is very easy. No doubt I will buy again from them in the future.”
