“Hi Dana,
Thanks for your message. I’ve spoken directly with FedEx, and they’ve confirmed that the only party who can file a lost item claim is the shipper, unless the recipient has the account number — which I don’t.
They also confirmed that the “Dispute Delivery” form is not sufficient for a lost item claim and that MPB must file the formal claim.
At this point, I feel completely stuck and unsupported. As the merchant and shipper, MPB is responsible for ensuring the product is delivered or refunded, and I kindly ask that you escalate this matter immediately. I would like a resolution or confirmation that MPB is initiating a claim on my behalf.
Please let me know how you intend to proceed. I really hope we can resolve this quickly and fairly.
Best,
Summer Twist”
“I traded over $7,000 of Sony cameras and lenses for a roughly equivalent amount of Nikon equipment, including a "like new" Nikon Z8 body. After receiving the Z8 (which came in the box), I attempted to register it with Nikon Professional Services and was told by NPS that the Z8 was not eligible as it was not a U.S. body. MPB did not disclose this fact anywhere on their website or before shipping the Z8. When I contacted their customer service (I know how to talk to a real person through their chatbot), they said a customer must ask for that information before the item is shipped. MPB takes photos of all items they sell, but they can't be bothered to check the origin of the equipment they sell. I asked for some compensation for their failure to disclose the origin of the Z8 adequately; all they would offer instead was to return the Z8 for a refund. MPB demonstrates inferior customer service and is guilty of deceptive trade practices for failing to disclose essential information about the equipment they sell or trade. A copy of this complaint is being filed with the Better Business Bureau, the New York State Attorney General, and the New York City Department of Consumer Affairs.”
“My billing address is a P.O. Box and they only ship to the billing address but they won’t ship to a P.O. Box. Customer service was dismissive and they didn’t seem to care about the peculiar problem. They use FedEx but they won’t deliver to a FedEx office either. Very strange. Guess they don’t need my business, canceled the order.”
“I tried to sell 500 euro lens with it's original package (simply new lens/unpacked) and their bid was 170 euros. So... I think I will never open the site again. Pure waste of time.”
“Sent in a Canon Camera with Orginal strap, and lens, along with charger, battery, 2 x Compact Flash Cards, original manual, original software installation disc, original USB cable loom. Arrived at MPB on 16th April. Still hadn't been processed by 30th April. Was only processed when I chased them up - they quoted £90 less than promised due to the charging condition of the battery - this was too much of a reduction so I asked them to return the trade in and cancel the deal. On 3rd May I received back the camera with strap, the lens, the battery and charger. I did not receive back the Compact Flash cards, the manual, the installation disc or the cable loom. I queried this immediately and have repeatedly chased the company for a response. Since 8th May one of their customer service team has attempted to get a response from the companies trade in team. Today they finally sent me a form answer quoting their terms and conditions, essentially stating unless you have given a written list of all the none original accessories included with a trade in MPB reserves the right to throw it all away regardless or whether you accept the trade in or not. Considering most of the accessories they failed to return where originally supplied with the camera by Canon it still doesn't make sense. I was offered a £25 voucher off a future £100 purchase as some form of compensation - I have refused this since I no longer trust this company and certainly won't be spending money here in the future.”
“Never received the money they said they paid me within the 2 business days stated in their email. I double checked my banking information they requested to get paid. My bank has not received anything. I requested my camera back and never heard back from them.”
“Their warranty is worthless! Bought a teleconverter with debris inside that came loose (making it unusable) after a few weeks – no repair. MPB claims I should have discovered this within the first 14 days…
No more purchases there!”
“They are using DHL who handed my lens to somebody else with false signature . AS a result I never received the item and never received a reimbursement and I lost 430 Euros . I do not recommend MPB, too risky”
“I used to like this outfit, I remember leaving a UV haze filter on a camera and they gave me credit for it! The last few exchanges have been dismal. One major beef is their shipping, they have a contract with Fedex (only option) that requires them to deliver to your home and get a signature. Signature I understand but sitting at home for 8-9 hours waiting for a driver isn't possible so with other venues I am allowed to change delivery to a nearby fedex location and pick up the items at my convenience. I am the customer after all. My last experience was the worst, I traded in a wonderful Leica 28 mm lens, they offered a good price for it, I packed it with the cool Leica leather case and the lens hood and it's lens cap and the round Leica lens cap, all in the case. The claimed they didn't get the case and the round lens cap!! Not possible, the lens was in it. Docked me $70 and have never responded acknowledge their error or whatever you want to call it. No longer a trustworthy honorable business.”
“Exceedingly slow in shipping my package. All I got from them were very poor excuses and customer service. I had been a loyal customer of six years but now will go elsewhere for my photographic needs”
“In September 2024, I sold a camera lens to MPB and shipped it via DHL (with the shipping provided free by MPB). The package arrived in Germany on October 7, but it hasn't moved since then. After contacting MPB customer service, I was contacted by MPB's Internal Security Team on November 14, but I have not received any further updates since then. During this period, I have contacted MPB customer service multiple times (they claim it is outside their scope), and I have also emailed MPB's Internal Security Team several times, but there has been no response. As of now, I still have not received my camera lens or the agreed-upon purchase price.
So please think carefully before selling items to MPB; they are an extremely irresponsible company.”
“The company sold a DEFECTIVE product. When I tried to contact them to exchange it and get some kind of code for a return, they did not respond to receiving this code for a week. When I sent it at my own expense and provided a receipt and an explanation that the 14-day period was running out, the company, according to their rules described in the terms, took the camera for themselves, and sent me a photo that the box arrived empty. I insured the parcel and the national post office sent me the results of the investigation. So MPB are real scammers. Be careful. The product is expensive, and the company is not reliable.”
“I am so happy to introduce you to a recovery team who swift into quick action when I reported my scammed money from Bitcoins investment to them as soon I followed their procedures, I was scammed for the sum of ($42,530), from Bitcoins investment,They help me recover my money back in 72hrshours, I recommend you all to lilo grace 75 @ 𝘨𝘮𝘢𝘪𝘭 . 𝘤𝘰𝘮 𝘞hatsApp: +1__(615)__414__(15)__62 They deliver as promised.”
“I am so happy to introduce you to a recovery team who swift into quick action when I reported my scammed money from Bitcoins investment to them as soon I followed their procedures, I was scammed for the sum of ($42,530), from Bitcoins investment,They help me recover my money back in 72hrshours, I recommend you all to lilo grace 75 @ 𝘨𝘮𝘢𝘪𝘭 . 𝘤𝘰𝘮 𝘞hatsApp: +1__(615)__414__(15)__62 They deliver as promised.”
“Nothing wrong with costumer service excellent the problem is 1) take for ever to get the quote 2days after receiving the item not good for business 2) should consider another delivery carrier FedEx service suck the first time that they deliver they took it to wrong house , second time still waiting for delivery”
“If I could give them 0 stars I would
If I could give them 0 stars I would. BEWARE of this company. Ordered a camera listed 'like new'. When it arrived there was a part literally broken off it - severely limiting functionality.
They admitted fault and that it should not have been described this way - the damage did not happen in shipping - it was like that when they sent it. Should add that it was actually surprising that it did not happen in shipping. The camera (Sony FX6) components all loose in a large gear bag which was then placed in a box. There was packing material to protect the bag...NONE at all to protect gear...all the components just flying around loose in the bag. Over the years I have ordered lots of gear from many different suppliers, but never before have I seen any item of value packaged in this way. Hard to believe that anyone would just throw a bunch of sensitive camera components ($5K value) in a bag together, unprotected, and not think that maybe that's not a great idea for shipping.
Anyway - you would think that they would make some effort to turn the replacement around quickly considering the circumstances (especially as I had shown them more respect than they did me and had wrapped the components in bubble wrap when I returned the gear), but no. Received an email today that my replacement was ready to ship and that I had to click a link to 'book' shipping. Why they can't just ship it out, I don't know, but it's academic anyway because the link they sent me doesn't work!
I have no idea at this point how long this process will drag out for - or actually if I'll even get what I paid for!
At this point I've had to pay for one camera rental and I expect to have to pay for another next week - so the cost of my new used camera is just going up and up...
Just been awful experience. They go through the customer service motions but it's pretty clear that the customer is very low on the list of priorities over there.
AVOID!!
Update 1. Customer service contact I have is ignoring me so I jumped on chat. Apparently they sold the camera I picked out to someone else!! It’s unbelievable how contemptuous of the customer this company is. It's way way past incompetence...they simply don't care.”
“I have bought and sold with MPB and was happy until now. Now, I cannot trust MPB and would never deal with them again. I sent in a camera body, charger and battery based on the quote they gave me. The transaction number is tx-us-8404827. This morning I received an email saying they were reducing the quote because they claimed the battery and charger were not included. THEY WERE INCLUDED. Both were packed together in a plastic bag. Their online customer service was unable to resolve this.
I spoke to someone at MPB who said I was lying and the battery and charger were not in the box. He also said a supervisor would call me when it fit into their schedule. MPB has no concept of customer service and cannot be trusted.”
“I traded an almost new Sigma 100-400 for a Tamron 100-400 for the sole purpose that the Sigma wasn't designed to take tripod collars. The "excellent" Tamron I received was broken, autofocus won't work.
From there, things got really interesting, since they won't give me back my Sigma (can't be done because of property transfer) but I can buy it back, almost double the money I've sent it for (yes, they are willing to refund me the amount I've trade it for + the extra fee I paid for the Tamron)
Tried talking to a manager who got time for me a day after, and since doesen't replied my response.
Since we are both based in UE, I will both contact the ECC, SOLVIT and my attorney, since I've sent back the lens (so I'm transfering the property ownership back to MPB) but they won't send me the lens back and refund me the money.
They offered me a discount but with that discount I still pay more for my lens back.
For me is a scam and I can't recommend anyone buying or trading with them.
As of yesterday, no reply from the manager who finally got the time to talk with me, to which I responded instantly and I tried different aproaches so that both me and MPB doesen't lose a dime.”
“I ordered a Nikon D600. I didn't know that this model had an oil problem (it stains the sensor). That isn't very ethical. They sell the camera in "excellent" condition, I can see the oil inside.”
