“I wish there was zero stars. This company has restrictions on their account with FedEx which prevents them (OR YOU) from being able to make any changes to your delivery at all. So unless you work from home DO NOT ORDER. You cannot change your delivery method or address or anything about getting your package to you. The customer service people do not know what’s going on and they will send you back-and-forth to Fedex with no solution. Cheaper used gear, but would have rather paid the $500 difference and ordered from B&H used. Alan is the only helpful service person at the company. The whole operation sounds like it’s being run out of someone’s basement. And no one answers the phone.”
“NEVER AGAIN. I sent in a NikonD750 for trade (of course after obtaining a general quote from them on their website) only for them to tell me they could not take my camera due to a shutter recall. I was aggravated that they even had me send it in in the first place given they knew this was an issue. They said it was only for certain serial #s. They could've asked me for the serial # before I sent it in. Almost two months went by and I never received the camera back. I finally called them looking for my camera. Nobody is ever available to answer the phone. I finally go a hold of a girl who said she would get back to me by the following day with some info. I never heard back. I called 3Xs and left messages every time. Never got a call back. I finally reached someone and they said the camera was shipped back to me and was inside the same box as the wide angle lens I purchased from them. NO IT WAS NOT. That box fit the wide angle perfectly. The box was not tampered with. There was no room for anything else in the box. They claimed their security footage showed it being packed and shipped. I asked to see the footage but they declined my request, and then forced me to take a low ball quote for it. They probably had insurance on it when they supposedly shipped and it filed a claim with FedEx and made money off that. I will NEVER do business with this company ever again and will be letting everyone I know about this experience as well.”
“I sent in gear January 2022 to be evaluated and selected gear to purchase. My gear was received by MPB on February 4th and I was told by representative Robert Miller-Shulman via email that my gear would be checked over and I would be emailed at each step. I wasn’t. I had to reach out to the company again on February 10th and was told by Robert it would only take a few extras days at this point. I still did not hear from the company.
On February 21st, February 26th, and March 2nd I sent emails asking for an update with no response from any representative. On Monday, March 7th I called their number, (646) 513-4309, and finally got a hold of Shaun who promised to look into this order and call me back. He did not.
Two days later on March 9th, with almost 800 dollars of my gear unaccounted for still, I got in touch with representative Oscar who explained that the company had put a question on my account, but their poor customer service had forgotten about my order (for over a month) and it was placed in an indefinite queue. If I had not kept calling, this company would have forgotten about me entirely. Because I was forgotten, my original order was not available for purchase, so Oscar selected a similar product (Sony A7rii camera and lens). He forgot to record that I had selected a camera with an original box on my first request, so the gear that showed up at my door was a camera I paid the same amount for, but with no original box.
When the camera gear showed up to my house it was wrapped in terrible brown construction paper with no other packing materials. MPB did not accept my Canon t2i because it had damage on the back of the camera, but they bought the lens from me that had been attached to it. When they sent the camera body back, they DID NOT cover the sensor that had previously been protected by a lens and it came back FILTHY from the cruddy construction paper used for shipping; it was in worse condition than when I sent it to them.
On March 18th I contacted a female representative and explained why this was unacceptable. She promised to talk to her supervisor and call me back THAT day. She did not. I waited an entire week, with no response.
On March 25th I called the company again, at this point I had left over 10 voicemails that week asking for a call back to help me because no employee picked up the phone. No one called back. When someone finally answered on the 25th, I spoke with representative Jas for thirty minutes and she detailed my case, said she would speak with a supervisor and have them call me, and update me by the end of the day. She did not, and I did not hear back from her after I emailed her the photos of my damaged camera.
On April 5th, I spoke with Oscar over the phone again. He verified that my complaint was in the system, and that a supervisor would reach out to me at their first availability. No supervisor has reached out yet, and when I ask to speak to one over the phone there is never anyone available.
Please do not do business with this company. MPB is not a professional company. When you call their number, the line will ring for several minutes and there will be no answer. It takes at least 20 attempts on occasion to even get through to a real person, but even then, your claim will not be heard. MPB does NOT care about their customers or how they represent their brand. The photos I attached show the condition my camera was in when I received it. I am still waiting for them to make this right.”
“I tried to cancel my order before it shipped, but MPB refused to do so and said I would have to refuse delivery or return the product for a refund. I refused delivery, but they didn't issue a refund, so I requested a chargeback with my credit card. Then they said they would issue a refund only if the chargeback were withdrawn, so I waited. They simultaneously objected to the chargeback, so the bank didn't complete the chargeback, but MPB still refused to issue a refund. I've been contacting customer service repeatedly to get the refund I'm owed, but they insist that I have to contact Citi and withdraw the dispute entirely, even though Citi has not paid the chargeback. It's fraudulent. They owe me over $1500 for products they acknowledge I returned but they are refusing to issue a refund and they convinced the bank not to do a chargeback, which at this point I am ALSO entitled to. I am on the verge of filing a police report, a BBB complaint, and taking whatever other measures are necessary to bring this to light and get my money back.”
“I'm updating on Saturday April 2, 2022:
I received my order Thursday around 2pm EST.
The reason that the order was held up was because my apartment number was not on the same line as the address, and I put the apartment number in the address 2, so it did not match the billing address on my card for payment and this could only be corrected by phone due to security reasons, I really appreciate that. I was able to contact MPB by phone at 1:40pm and the problem for the delayed shipping was corrected and they also waived the express shipping fee. I would give them 4.5 stars for the quick action, and I received my order the next day. My camera and charger were wrapped like they were glass eggs, lol. I would definitely order again from MPB.”
“So, here it is Tuesday March 29th, at 12:14 pm. My order should have been on its way today; however, I received a phone call at 11:43am from customer service stating that: there was an error on the order that was placed and to get back to them by 4:00pm. Three calls placed at 11:49am, 11:51am and 12:09 and the recorded message says that all lines are busy and look for answers to my questions on their website. So, it looks like I won't be receiving my ordered products today (even with express shipping). I'm going to call back a few more times before 4:00pm and I will update after.”
“I wanted a backup camera, so I decided to order a used one from MPB. I chose my camera Friday, March 25, 2022, at around 11:30am EST. I also paid the extra $19 for my order to be here by Tuesday March 29th. I also received an email stating
"Thank you for your recent order with MPB.
We need to verify further details regarding your order before we can process it through to dispatch. We’ll be giving you a call soon to confirm these details so we can ship out your gear as soon as possible!"
I will update the status of this review to give those an idea of how my process went. (First time ordering)”
“The worst customer service in any retail business that I ever purchased from. Complete from status calls to home delivery. Stay away from these incompetent retailers. Selling used garbage.”
“I traded in my old Nikon and two lenses for a newer model Nikon and a Tamron 18-400mm lens. I chose one that was described as excellent and figured it would be good to use right away. While the camera was in good shape, the lens needed to be sent to Tamron for service. Since warranty doesn't travel with the item, I had to spend over $200 (discounted price) to have the lens serviced with Tamron. It certainly would have been cheaper to buy the lens new. I contacted customer service about this issue over two weeks ago and still have not gotten any response. At this point, I would not recommend using this company, unless you just want to sell your gear and are ok with waiting a sweet while for any kind of response.”
“MPB is a huge scam. Their posted product are bull and they have zero customers service. I ordered a drone from them and got a box with batteries for the drone but NO DRONE. These fruads don't have a phone number to call, they don't respond to emails or the chat options on there site. Don't buy anything from the unless you want to get ripped off.”
“They've had two cameras and a small lens for trade in almost 1.5 months now. Finally got quote a week ago from them. One camera was supposed to come back and they haven't bothered sending it yet. This is beyond slow. I'm bought a professional camera earlier last year and the rating was excellent. I received it and the camera had a bad focusing lens. No way anybody inspected it because you couldn't see out the view binder it was so bad. These people have went downhill fast. Just go to adorama.”
“Refund cleared on Monday (3/7/22), checked on Thursday (3/10/22) and the funding had not been released yet. I asked why and didn't get an answer because it was in another dept.. Phoning the company is waiting forever, e mails not replied to. All in all I had other companies that are much better in communicating and quicker with transactions.”
“I would have gave mpb.com 0 stars if it was possible! I placed an order and I am still waiting—- it’s been over 2 weeks and my order status still says that it is “ready to picked.” Customer service is useless. I will never purchase from mpb again! Whatever money that you think you’re going to save using mpb you will pay for it in frustration.”
“Placed an order on a Saturday and paid for express shipping. Wednesday at 2:30 in the afternoon, I got an email saying there was an issue with the order and I needed to call - before 4 pm for same day shipping. That obviously didn't happen, but I called at 9:05 the next day. The lady said everything was dealt with and my camera would arrive Friday or Saturday, as I was leaving town again Tuesday. But Friday morning, it still hadn't shipped. I called again; he swore it would ship overnight. It didn't. I sent an email telling them they had until Monday 11am to give me a tracking number or cancel the order; their response (at 3:30 pm, more than a week after I placed an EXPRESS order) was "oops, your payment authorization has now expired and we need you to call us to reauthorize!"
What a scam. Do not do business with these utterly incompetent people.”
“In searching for excellent condition used Canon 5DS R body mpb was suggested in a review as place to check. Fond a body for lower price than many other sites from mbp so ordered body Feb 22. Got order confirmation email but here it is Sat Feb 26th and after 4 phone calls and 3 emails my order still not processed! Put block on my paypal account against this order. Wish I would have read these reviews earlier. I completely agree with all these 1 star reviews about the appalling customer service and the way this company operates. And somewhat ironically in last 2 days contacted both B&H Photo and Adorama about trade-in couple of my used photo pieces...got emailed shipping labels within same day and Adorama delivered a used item next day no extra cost - now that's excellent customer service! DO NOT ORDER FROM MPB!!!!”
“I wish I would have read these reviews earlier. I completely agree with all these 1 star reviews about the appalling customer service and the way this company operates. I ordered my lens on Friday and it was supposed to arrive on Thursday the following week, which was in time for my upcoming weekend trip. Up until Wednesday I did not receive any notifications and order was shown to be still in process. I was finally able to get hold of someone over the phone after multiple tries, I was promised that the order will be shipped by 3 pm on the day of call after I explained to them that I needed it before the weekend as it was promised. Item never shipped that day, the next day or the day after. I did not receive any response to my emails or to the chat and calls were being declined. I emailed to request a cancellation and again I got no response, there is no option to cancel the order through the account or email. I was finally able to get hold of a representative over the phone who stated that they were sorry for the delay (no reason was provided) and he could not cancel the order but a supervisor would give me a call. The day is over and I am still waiting for that call. This was my most expensive lens purchase and I have learned a valuable lesson. Couple of hundred dollars saved is not worth this hassle. I am also wondering that if this company can not keep any promises, how accurate their product descriptions could be and how painful it would be to to return an item. I am not willing to take this risk and hoping that order will get canceled.”
“Ordered a “like new” camera with a serious, obvious flaw. A dial wouldn’t turn. As soon as I got it I contacted them to return it. They would not answer emails, messages or phone calls. They had a ridiculous message on their voicemail blaming a snowstorm for not answering the phone. After multiple phone calls, messages and emails to their Brooklyn, German and English offices, and complaints to PayPal and my credit card company, they finally sent a return label. Awful customer service.”
“You do not respond to email, phone or internet. No way to know what is going on. I have asked for the return of my gear as I no longer trust your company. No response at all. No one answers your phone. On hold then disconnected again and again.”
