“When purchasing a camera they misrepresented their listing of an excellent because the camera was missing front screw, I would be careful they seem to wiggle out of their responsibility on this one case instead of standing by their description of what excellent means.”
“I just have an answers today after 3 weeks because I send a Formal Notice. They answers that they already resent me the material WITHOUT telling me nothing but was return ( of corse I’m in a trip outside of Europe and open a company ! ) .
And NOW you don’t want back my material ??!!! because the adress even I have my new rent contract AND don’t want pay you because for you a transfer isn’t proof. It’s a big scam and for sure I will be compelled to file formal complaints with the prosecutors in Berlin and Paris and let know everyone about this big scam. This is theft. Accepting the sale before waiting to receive the equipment. Refusing a proof of transfer as justification (I am currently in traveling and have nothing else, but imagine if it were a second-hand product??) to then tell me it’s not a valid proof, and since I’m not in the same location anymore, even with a rental contract, they can’t send me the equipment? Seriously? Why not ask for these documents beforehand? Why don’t ask this document BEFORE to send the material ??? This is theft!!! I won’t leave it at that, and I will make sure everyone knows.”
“I tried to buy and/or trade for a used Leica m10 Monochrom. Around a $6000 camera. The first time I noticed there were many spots and dust on my images from a filthy sensor. The camera was sold as new. After some back and forth with MPB ,they assured me the sensor was cleaned. Now the camera in question has a dust detection function on the menu, so MPB has no excuse to sell this as new.
I needed the camera for a trip so was stuck. MPB said “there is nothing we ca do, and I could return the camera.” I couldn’t return the camera bc it was necessary for my trip.
Weeks later MPB has done nothing to resolve the problem.”
“Bait and switch lately. Before had no problems with them. Lately they do as KEH did: fungus or moisture inside the lens story to deduct the $. I should request a video and pics of my lens with serial number. But wanted no hustle and delays.”
“I made a Trade-in transaction through the MPB website, during which I sent my Sony 35mm 1.8 lens. In return, I received a Canon EF 35mm f/1.4 L USM lens from the company.
My Sony lens was rated by the site as being in Excellent condition and valued at €225. Although this is much lower than the average market price I found online, I accepted it because the trade-in lens was of sufficient value to me, even with an additional payment of €189, which I made.
The Canon lens from MPB was rated as Heavily Used by the company. The description indicated that this rating only referred to external features and did not affect the lens's functionality. Unfortunately, the lens glass was damaged upon receipt.
The Canon lens I received has significant moisture and haze in its optics, a defect not disclosed in the advertisement.
I filed a complaint with MPB to cancel the transaction due to their error. I requested to return the damaged Canon lens and get back my Sony lens along with the additional €189 payment I made.
MPB refused to return my Sony lens, claiming the trade-in procedure consists of two separate transactions: selling my lens to them and buying a lens from their website. They offered me a refund of €414 (the valuation of my Sony lens plus the €189 I paid) if I cancel the deal.
The trade-in of this company is a scam, and nowhere in its process is it stated that it is impossible to return your gear in case of problems with the one they provide on their part. Even though you lose money, they will earn it by reselling your equipment.”
“Awful
Awful - Do NOT use. Sent them two items and they evaded every question about confirming the contents as I had sent two items. They would NOT tell me what they received. They would NOT give me a telephone number, would not put me through to anyone who could tell me what they have received. Ella the customer service stated they had received both after 20 mins or arguing and then said no they haven't and may take 2-3 days to check what they have received.
The most scammy company i have ever dealt with.
Will be taking this to court with the print out of the conversation recorded and full claim and costs.
Do NOT use these and be scammed like i have.
I have the DPD delivery stating they have sent/received and have photographic evidence. MBP do not want to even state what they have got for 2-3 days! wow... just wow... be WARNED.”
“Raised a quote with MPB for 3 items that being Nikon Z7ii, Nikon 20mm F1.8 and a Nikon 24-70. Offer received was low but acceptable. Packaged and sent my stuff to them but then realised I did not include the tx ref number they provide on the box and called them. Advisor said he did not have the original quote and apologised and said he would re-quote and confirmed the equipment had arrived with them safely.
Then I receive an email with the re-raised quote which they sneakily requited £500 less than the original quote. I called them back immediately and was told they would raise it with the purchase sales team.....Today I get an offer and they knocked even more off so now I'm close to £600 less. Camera has 6000 actuations so you can imagine this camera is pristine the 20mm lens £1000 in the shops is also pristine having been used sparingly. and the other lens received a fare offers.
My advice is, they where a great company offering fare money for your equipment but now they are operating in an unprofessional manner, steer clear until they sort themselves out and if not give them a massive miss.”
“I had two negative experiences purchasing with MPB. They did not honor their return policy and I have had multiple issues with their items not matching the description or the photos on the original listing. What makes this even more complicated is that they at no point provide a serial number, they only provide a SKU number. They also do not send items with a packing list and never put the product serial number on the receipt after payment is processed. This led to a denial of a return that is baseless since I had nothing to verify if they actually sent the correct item.
I have had two instances of mismatch items not fitting the original listing. The first was a canon camera lens, which had far more damage than the listing claimed…The condition was blatantly incorrect and the photos did not match. I purchased a camera from them a few years ago and had a very positive experience… These last two purchases occurred within 30 days and I am disgusted by this company.
I informed them of the concerns with the camera body the very next morning after I received it. The return was approved, the item was shipped back that afternoon… Three days after they receive it, they claim the serial number does not match their SKU number… but I never received a serial number, that was never discussed with the MPB representative and they are attempting to force me into keeping an item that was returned well within their 14-day return period. Within 24 hours…
This is not the only report of MPB sending incorrect items or not putting an appropriate condition of the items they are selling. There is also a lack of transparency with these “serial number mismatches” that are identifiers not being disclosed to the customers who ultimately purchase the item. Only to then be a deceptive reason to deny a return claim. I had the camera in my possession for less than 12 hours and was forthright and honest with the MPB customer service team. I sent it back and informed them of my concerns immediately.
I fortunately took photos of the camera and the item packaged at the FedEx location to confirm timestamps… I have now resorted to filing a dispute with my bank… please steer clear of purchasing used gear from this company or at the very least practice extreme caution… I have no more trust for this company and am still in the process of disputing.”
“do not ever, ever choose "free" shipping on fedex for purchased items unless you want to get exasperated. both companies don't honor their commitments. delays will happen everytime because it's "free." better yet, don't do business with either one. there are far better alternatives: keh and ups. or unless you enjoy chatting with ai and only get more exasperated. and yes, you will definitely get an apology but that's all!
.”
“• This platform is deceptive.
• They initially appear friendly and provide signals to make money, but to continue receiving signals, a deposit of at least 10k is required.
• Withdrawing money is impossible, and customer service is unresponsive.”
“Contacted MPB for a price on a lens which was in mint condition, quote was acceptable so agreed to sale. In-between pick up and payment Sigma announced a MkII version of the lens and then MBP adjusted my quote from mint to excellent (due to marks on the body and internal dust) and dropped the price by £185. Lens arrived back today as I refused the ammended quote and there is absolutely no internal dust or any marks on the body. I have sold many lenses to them in the past but not so sure now.”
“They are a scam ...
They are a scam .... got a camera from them 2024, battery should have been a genuine canon, was a third party battery that wasn't working properly. The agreed that i should have got a genuine canon, but didn't have one to exchange ... that was it !! They said that the battery was an "accessory" and not really part of the main kit. Genuine canon battery 150, third part 50 !! The only option they offered was to send the entire order back for a full refund. Not even an apology for trying to fob me off. Makes a mockery of all their guarantees and assurances. I would not trust them ever again.”
“Item never arrived. After three months they claimed it had been sent back to them by the courier but I still haven’t had my refund. Used to be good but now I am not so sure.”
“I’ll summarize it.
On 3/19, I applied to a job posted on MPB’s career page.
On 3/21, Jacob Fooks scheduled an interview for 3/27 @3:30pm EST.
On 3/27, Jacob rescheduled it for the same day @3:00pm EST.
On 3/27, I joined online a few minutes early, but no one showed up. I waited until 3:30 just in case, but no one showed up. I waited another 5 minutes to no avail. I even emailed Jacob mid-way while waiting, but he didn’t respond. I also emailed Jacob the next day to see what happened, but he still didn’t respond.
On 4/2, I emailed Matt Barker (CEO), detailing what transpired, but he hasn’t responded.
To date, there has been no communication from anyone at MPB.
They wasted my time and proved they don’t care about people. Lack of professionalism and courtesy leads me to believe working at MPB is a bad idea.”
“Complete ripoff and dishonest. I returned the lens for repair and they told me he was ready to ship 8 days later I still hadn't received it. Then they said they found a replacement and they still haven't shipped it don't waste your money”
“Sent them my Sony FS7 and a Fujinon HA video zoom lens and they offered 400 for the camera and nothing for the lens. They returned the camera and "lost" the lens??? They are trying to blame it on FEDEX???? Horrible company do not use.”
“Reddit was right. They are cheapskates! Will nickel and dime your kit. Sent in my Panasonic 12-60mm f2.8-4 with a hood. At first, they told me there was never a lens hood in the package. I told them to send me a picture of the package contents and lo and behold, they had it the whole time. Then they told me it was the wrong hood and didn't fit... Mf, that hood came in the box with the lens when I bought it, you're telling me I've been attaching the wrong hood to the lens? Not even Dumb and Dumber could even do that. CHEAPSKATES. That it all.”
