“I did return a pair of shoes that i bought saterdag the manager of robertson branch sad i must come back on Tuesday because she is busy now and must walk with the shoes toe see if there is a problem. No customer service did not want to help very very bad service from a manager!!!!”
“Customer service, I got robbed in MrPrice Boulders and there failed to help me there just said sorry we don't have cameras and there can't help me, the regional manager said there don't have cameras cause Boulders is not high crime rated area , so my phone is gone and I'm getting from them is sorry”
“This place is constantly visited by criminals ready to steal your cellphone or wallet or what ever is at their hands from OUT YOUR BAG to steal. Nothing wrong with the service of the staff but i am asking myself if they are not cooperating. Impossible to make a place a permanent hotspot over a period of time. This happened to me 4 times in Mr Price. 3 out of the 4 times I caught the culprits myself (Believe me --So Called Ladies and elderly ones too) but the 4th time I was unsuccessful. What crime prevention does the security guard at the door offer other than preventing stolen items / clothes from the shop to be taken out. Na guys rather have some staff moving in the alleys and checking the security camera of the activities happening in the shop. This image of the mall has become a disgrace.”
“ACCOUNT NUMBER: 0387051402There are charges on my account that I did not agree to.
R79- airtime R100 and WhatsApp.
R89- funeral cover
R49- accident cover
This is fraud. Whom ever activated this has committed fraudulent activity on my account.
When signing for the account I agreed to account protection only.
When I took the SIM card it was for prepaid only. And I was told the more I spend on my account the more data I will get.
I would like all voice records of calls made to me and documents that were signed.
I would also like these charges to be reversed from the time it was activated to current.
These services should be cancelled with immediate effect.
This email was sent on the 19/01/2024
Nothing is done to date.
Regards
Wayne Lodder”
“The shop is very clean and tidy very presentable . The shop floor stuff are not helpful and no smiling . The stuff at the counter are very nice and helpful . So you need to work at the shop floor stuff”
“ACCOUNT NUMBER: 0387051402There are charges on my account that I did not agree to.
R79- airtime R100 and WhatsApp.
R89- funeral cover
R49- accident cover
This is fraud. Whom ever activated this has committed fraudulent activity on my account.
When signing for the account I agreed to account protection only.
When I took the SIM card it was for prepaid only. And I was told the more I spend on my account the more data I will get.
I would like all voice records of calls made to me and documents that were signed.
I would also like these charges to be reversed from the time it was activated to current.
These services should be cancelled with immediate effect.
This email was sent on the 19/01/2024
Nothing is done to date.
Regards
Wayne Lodder
0678531742”
“I bought the Scarlet Hill - Hydrating Micellar Wipes and used them for the 1st time last week Wednesday 14th February 2024 to remove makeup from my lips. My lips first started to burn, itch, feel numb. The next day they were still burning and extremely swollen. This week they are so dry and have turned blackish when I used to have a pink bottom lip and pinkish brown top lip. This product needs to be removed as it’s clearly got something in it that’s caused trauma to my lips. So disappointed MRP!!!!!!!”
“I ordered clothes from Mr Price on the 14th of December 2023 and it’s the 2nd of January 2024 & I still haven’t received them.
I call,email and dm them they always lie to me saying my stuff will be delivered shortly or they’ll call me back. Mr price is a scam”
“I placed an order on the Mr price app on the 21st of December ,today is the 1st of Jan I still don't have my order instead the estimated date keeps changing . Worst experience. Ordering online with Mr price is not a good idea”
“Extremely poor customer service. I ordered online on the 6th of December, by the 13th they sent a delivered message yet I received nothing. I called them and they said the warehouse will call me back. The warehouse called and admitted that it was scanned wrong. They then sent an email stating that the delivery will happen the next day. Then I received a email to track that showed delivered, but I didn't received my parcel. I called back two days later and was given a reference number to call if nothing was delivered by the 19th. I must keep calling. I called again and the agent could not confirm anything. No communication attempts were made. No solutions not even an email. Not even any suggestions. It's Christmas in a few days. Mr Price this is unacceptable and to think I trusted that this company. Never again.”
“I’m currently at Mr Price Protea Glen, I want to get a replacement card and only one person knows how to do the procedure, the person is nowhere to be found and I've been waiting for an hour. The persons name is “Aaron”. Very bad service!!! No one is even making the means to get hold of the person.”
“Poor customer service I just opened an account recently and they have included some insurance on my account without my concern. When I call the Mrp insurance department they keep on putting me on hold after explaining everything to them as if they are transferring me to their agents.
I want to Close these account and I am not encouraging anyone to open account at MRP.”
“I bought shoes in Mr Price Kempton park.I’ve won the shoes to the event and again lastweek ,only to realise the shoes are making a certain sound which is not comfortable at all.I was back home and returned the shoes as damaged to my shock I didn’t get a good response.The store manager at Mayfield square was very rude and didn’t serve me right.what must happen now?”
“They are a scam, I purchased online on the 23rd of October and today is the 8 of November still, I heavent received my parcel and they are not helpful or saying anything about it....their online purchasing should be banned.”
“Im so disapointed with the service i ordered on the 26october 2023 i still havent received my order but the money is out of my account...no communication or anything i didnt even receive email or sms with regards to my order ....i dont know what to do anymore as the estimated delivery date was on 4november2023”
“I ordered clothes online an delivery due date was on the 13th on October, when I track it ,it says handed over to the courier for delivery today it's the 20th of October still nothing after so many years buying online, Mr price you will loose customers.”
