“Ordered online to make use of the discount voucher.
The dinner set arrived with broken plates, I have been refunded but the amount less the discount. I now have to search for these at a store and buy at the normal price. Now on the 24th of December I have to go from shop to shop in search for 3 dinner plates I planned on using tonight.”
“The worst ever experience I had at Mr Price Golden walk , power went off stood on the long line only to be told they are offline asked they why don’t they announce because they are wasting our time for worst part of it I’m a account holder couldn’t even pay my account l”
“The worse online app ever, plus their customer line never works! They once gave me the wrong order I just didn't even have the energy to call and exchange! Shopping online with the Mr Price App is such a NIGHTMARE”
“I placed an order and i was promised latest will be today on Wednesday hence i made the payment as my work function is on Friday and when i called to check i was told Thursday or Friday or else return the order. How pathetic is their service after paying for the delivery fees. I am never using their online portal 7 days and still my order hasnt arrived i would understand if delivery was free but i paid for those items.”
“The worsed online service ever
I bought my baby things online and paid and on the day they said I should come and collect them, they still haven't arrived and it's been more than 6 days now....
At the store they also don't even assist you with anything, I will never use it again and don't recommend it all.”
“It's better to buy at the Store than on Mr Price Online.
The delivery is taking too long as if it's an import.
The customer care line 0800212535 is always not available to assist with Queries .
The delivery updates are very poor, it's not a good experience at all.”
“Buying online at MRP is honestly the WORST EXPERIENCE!!! My delivery comes late EVERY.TIME!!! last order had me calling like a crazy lady until my order eventually arrived a week later and at 6PM (when it was supposed to take 3-5 business days) my current order was supposed to be delivered on Wednesday, it is now Saturday and I still don't have my order... never... again!!!”
“For years I have been shopping at Mr Price as I've always loved the different stuff but since moving to Jhb that is all changed. You have officially lost a loyal customer. I had been shopping around for a couch and decor and finely landed up at mr price where I found everything I needed, at first I was double thinking everything as for my small little family it was alot of money but because I needed the stuff I decided to buy ( worst mistake ever) since ordering the couch online through the help of the staff in the shop I have had endless problems trying to get my couch. Finely after waiting so long my couch was shipped on friday so I waited till yesterday. Yesterday morning I use your whatsapp line to find out what's happening with my couch to be told it shows city logistics is waiting to assign a driver to deliver it should be sorted by 12. I waited till 1pm and then again contacted mr price to find out and was told my couch is out for delivery so I wait and wait later message again to see what the hold up is as I had an appointment to get to and was told the driver is on the way so I wait again only to wait and wait longer to which I had to cancel the appointment making me loose money. I was then told there is a delay and I said sort it out which I was told can only be done in the morning. While this is all happening my hubby is on the phone with city logistics trying to find out what is going on and where is our couch only to be told it never ever went out for delivery. So tell me Mr Price is this how you guys work, take customers hard earned money and then not only do we get bad service but we now officially are getting lied to and I have all the messages as proof. I can understand the poor lack of service but been lied to not once but multiple times takes the cake. Also please dont come now and apologize as that will not work”
“Mr Price Thohoyandou Mvusuludzo staff is very rude. I was there today 14 November 2022, wanted to activate my Mr price Card.. but they didn't help me. They were rude instead 😭😭😭”
“I visited Mr Price Homes on 3 Nov 2022 at the Fountains Mall, Jeffreys Bay. One Francois was very helpful, I wanted curtains but they did not have the right measurements in stock, yet it was available on the online store. So Francois ordered online for me, delivery would be within 5 - 7 days, order number 202720085163. Today (8 Nov 2022) I received a call from a courier company, the guy was in some town in Limpopo with my parcel and could not find the street on the address. The address on the order is in the Eastern Cape.... So I called Mr Price Customer Care on 0800 212 535 - the girl said she's putting me through.... It took so long my airtime got depleted.... Then I tried the Whatsapp customer care service.... Got a message asking order number and name, then one saying they had many queries and would chat soon..... I waited 50 minutes before somebody responded and, as i then only saw the message 3 minutes later, before I could respond I got a new message saying the chat was ended because I was unresponsive.... The service stinks!!”
“Yoh I'm very disgusted by the service you get on mr price app.I ordered online on the 3rd of October and today is the 10th and I haven't received any update,no order number,just nothing. I thought I would get assistance on the whatsapp business account and contacting the head office but it was no use.I would advise everyone not to shop at Mr price online because the service is extremely poor.”
“Mr P had buy one get one free promotion . So I bought 20 tracksuits for R120 each and 20 beanies for R10 each for Charity. If I had paid in the shops I would have gotten 10 Tracksuits and 10 Beanies for free but because I bought online they made me pay for 20 tracksuits in full and got the R10 beanies for free. This is not fait. I spend R5000 and they not willing to help me.”
“Mr Price Online order extremely poor delivery, ordered 1 item, for a Store to Store delivery, on 30 Aug, today already 9 Sep still waiting for the delivery.
However they invoiced the account immediately. I've phoned customer care, the lady said please hold the line while I'm tracing the order, well after 30 min I hang up. For such a huge company, your online service are ridiculous. You whatsapp option is just as poor.”
“Mr price their service is very poor, my order was due on the 5th of September I haven't got my parcel, today is the 8th I tried to call their customer service to query about my order I got a stinging attitude from the ladies called Mbalientle and Busisiwe. From swearing to hanging up a phone.”
“Pathetic service even from their head office down to their stores. Their staff are rude because they know that the tail is wagging the dog.
Will never shop in any of their stores and will ensure that neither is my family and friends! I have raised a complaint till to date I have been ignored after I was sent a rude response by Njabulo Seme their Customer Support Representative”
“Mr price has the utmost disgusting fvckn service ever!
No proper staff and no proper communication in their fvckn department!
I spoke to a BONGEKA in customer service this morning about a services which I have been trying to cancel for months and all she did was send an email and ended the chat! The shittiest most disgusting, unprofessional service you can ever get!”
“2 different experiences.
1st i bought a 2 in 1 pack of T-shirt bras where one size was right and the other is marked right but is obviously 2 or 3 sizes smaller. Because its underwear they wont exchange it.
2nd i ordered online and they sent me the wrong item. Again its underwear so they wont exchange it. I complained 15 days ago and still have had no feedback.
Not one of these were my negligence, but the problem is not being fixed.
You lost a customer for life.”
