musicMagpie Reviews

Name: musicMagpie
Address: -, - United Kingdom,, Macclesfield
Rating: 4.64

4.6 Rating 9,493 Reviews

92 %

of reviewers recommend musicMagpie

4.6

Based on 9,493 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About musicMagpie:

GET CASH FOR OLD CDs, DVDs and Games - www.musicMapgpie.co.uk is the only online site that allows users to turn all their old and unwanted CDs, DVDs and Games into cash in one free and simple process.

Every year millions of CDs, DVDs and Games are thrown away and they can be worth anything from 30p up to £15.

Visit Website

Email:

enquiries@musicmagpie.co.uk

Location:

-, - United Kingdom,
Macclesfield

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musicMagpie 5 star review on 23rd October 2020

Kellyanne Lawrie

musicMagpie 5 star review on 16th October 2020

Vivian Miller

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just received a revised offer for my brand new and boxed phone, from £275 to £25 as it's damaged yet I took photos of it in mint condition with original screen and back protector on. Obviously I have rejected the offer and expect it back in the same condition.”

Helpful Report

Posted 6 years ago

Hello Andrew, We're sorry to learn your experience was not positive. When your device was received and tested, our technicians found that the proximity sensor was inoperative and the accelerometer was faulty. These issues meant that the item could not be accepted as being in good condition as it is deemed faulty by our specifications. The item was regraded and a revised offer was made to reflect this. As the revised offer has been declined, the item will be returned to you as per our price promise. Kind regards, mM CS

Posted 6 years ago

“Checked every box myself before packing up and sending, then 10 days later receive an email saying they’ve credited my account for only half the money but no explanation why just that the money has been transferred! A serious lack of communication here, and when I query it they send a list of ‘missing items’, and I do not understand how they have disappeared... requested that they send my entire package back & take their money back but customer services have said no it’s too late, it’s been finalised but I never agreed to receiving a lesser amount and was given no choice in the matter. Very untrustworthy and after reading all other comments I’m clearly not alone!”

Helpful Report

Posted 6 years ago

Hello, We're sorry to learn your experience was not positive. When your items were received, two items had missing discs which is why they were rejected when received. We have issued an additional payment to cover the price we offered for these items. We apologise for any inconvenience caused. Kind regards, mM CS

Posted 6 years ago

“£180 on an apple watch for my daughters birthday present only to find no charger.. miss leading sale..another £30 on a charger spent.. customer services not bothered”

Helpful Report

Posted 6 years ago

“Purchased 2 dvds from music magpie. Both arrived and they were so filthy dirty and scratched that the film jumps quite a lot throughout and is frustratingly unwatchable! This is not he first time that I have had this issue either and wasted my money with this company! Will not be returning!”

Helpful Report

Posted 6 years ago

“Liars, cheats. Offered me a revised offer of £15 after an initial offer of £127! Said there was screen burn, liars that's all they are. Instructed them to return my device.”

Helpful Report

Posted 6 years ago

Hello, We're sorry to learn your experience was not positive. As mentioned, when your device was received and tested, it was found that the item had screen burn. For clarity, a screen burn is where you can see a faint outline of something that was once on the screen - such as an icon, the time, or lines - showing mainly on clear white screen. As this is a fault with the LCD we are not able to offer a higher price than offered for this order. We have a tech price promise in place to ensure the best outcome for our customers. As the revised offer was declined, the item was returned to you free of charge. Kind regards, mM CS

Posted 6 years ago

“I was quoted £189.72 for an old iMac in good condition. Upon sending it in MusicMagpie assessed the iMac and claimed it was faulty. They sent me an image they used to justify their evaluation of the machine, showing two tiny blemishes on the hard glass. (Look up Imgur image frxL50T to see what they sent me) As you can see there are two barely noticeable blemishes to the hard glass on the front of the iMac, with the screen still being FULLY functional. Customer services has outright refused to reconsider the grading, opting to skip over grading it as poor and only offer the Faulty price of £37.94. MM is clearly chancing it on a number of machines in the hope that customers will decide that the hassle of getting the machine back is too much to bother with and they can bag themselves a bargain. With phones its easy to get the item back, but to get an iMac of this size back would require me to take a day off work to await the delivery which further skews the economics of their offer. Think twice about sending MM any items that will be a logistical problem to take back when they play their grading games.”

Helpful Report

Posted 6 years ago

Hello James, We're sorry to learn your experience was not positive. The blemishes found on the screen of the device showed signs of liquid damage upon testing, which is why the device was regraded to faulty. When an item is regraded, the revised offer is final so unfortunately, customer services wouldn't have been able to change the grading on the item. As the revised offer was accepted, payment should have cleared with you on 15/10/18. Kind regards, mM CS

Posted 6 years ago

“Very dishonest company, do not use them”

Helpful Report

Posted 6 years ago

Hello John, We're sorry to learn your experience was not as positive. As mentioned, when your device was received and tested, a number of heavy scratches were found on the device. This meant the item could not be in good condition as originally listed, but fits the description of a poor condition device. As the revised offer was declined, the item has been returned to you free of charge, as per our price promise. Kind regards, mM CS

Posted 6 years ago

“Been trying to give them items to sell but will not answer the phone for a complaint that no one has come to collect the boxes!! Twice I've tried to sell them but no one turns up”

Helpful Report

Posted 6 years ago

Hello, We're sorry to learn your experience was not positive. We apologise for the issues faced with the courier service; we use a third party service so unfortunately the information we have surrounding collection times are limited. Having looked into your order, we can see that an express courier service has been booked in for today to collect your items. We apologise for the inconvenience caused by the issue. Kind regards, mM CS

Posted 6 years ago

“Sent my daughters phone off they then emailed saying had water damage load rubbish she has asked for it back sent mine off they said has heaven scratches it’s never been out of case and has screen protector on what a CON WOULDNT RECOMMEND THAT SING THIS COMPANY”

Helpful Report

Posted 6 years ago

Hello Debra, We're sorry to learn your experience was not positive. Having looked into your order, we can see that your item was regraded from good condition to poor condition due to heavy scratches. We have emailed you with images of the device that were taken during testing, showing a number of scratches all over the screen. As the revised offer was accepted, payment will be authorised for your order today. Kind regards, mM CS

Posted 6 years ago

“Offered a tenth of original offer with the excuse that there was dust in the camera on the phone.”

Helpful Report

Posted 6 years ago

Hello Mike, We're sorry to learn your experience was not positive. As mentioned, your item was regraded from good condition to faulty due to dust in the camera meaning the camera was not functioning properly. When a device is regraded, a revised offer is made to reflect what we're currently offering for a faulty condition device. As the revised offer was declined, the device was returned to you free of charge on 24/9/18 as per our price promise. Kind regards, mM CS

Posted 6 years ago

“Very quick to sell below par already broken products. Very slow to mend ... predictable”

Helpful Report

Posted 6 years ago

Hello, We're sorry to learn your experience was not positive but unfortunately there aren't any store orders under the email address provided. Could you please provide the order ID so this can be looked into further? Kind regards, mM CS

Posted 6 years ago

“I sent my iPhone to them once my contract was completed and I had upgraded to the newest model. My phone was in perfect condition when I sent it, wrapped in tissue paper in an iPhone box in a padded bag. I then received an email with a revised offer for £20. Knowing that the phone had no issues I requested that it was sent back to me. Upon opening the box I can see that the screen protector has been removed and the screen badly damaged, I now have a damaged phone which is worth nothing and receiving absolutely appalling customer service from the conpany”

Helpful Report

Posted 6 years ago

Hello Aimee, We're sorry to learn your experience was not positive. When your device was received and tested, it was found that the item had a pixel fault which meant the device was faulty rather than being in the good condition as originally stated. Because of this, the item was regraded and a revised offer was made, which was declined. This meant the item was returned to you free of charge. We requested images of the device prior to sending to determine whether the damage had occurred in transit, but these were not provided. The information for our complaints department has been shared with you through email, should you wish to raise a complaint. Kind regards, mM CS

Posted 6 years ago

“Yesterday i wanted to put 2 mobile phones on to sell,but your site could not find them?,one is a phone that only came out earlier this year”

Helpful Report

Posted 6 years ago

Hello John, We're sorry to learn your experience was not as positive as we'd have hoped. If the item you would like to sell isn't listed on our website, that means we aren't accepting it at the moment. Kind regards, mM CS

Posted 6 years ago

“Product not up to standards Lack of customer service, highlights customer Service. Just bad in every form”

Helpful Report

Posted 6 years ago

Hello Ami, We're sorry to learn your experience was not as positive as we'd have hoped. Having looked into your order, we can see that your item was returned to us with a number of cracks which would void the warranty, but the battery of the device was replaced. We have explained this via email - most recently on 5/9/18. Should you need any further assistance, please get in touch with our customer services team so they can help you. Kind regards, mM CS

Posted 6 years ago

“CUSTOMER COMPLAINTS REF: MC759633 J ORDER ID: 4802166 I sent an immaculate iMac for sale £230. Received an email offering me £44 due to a damaged case. When I queried the damage I was sent pictures of a bent up computer. And asked to prove it wasn’t damaged in that way when I sent it. I had pictures of the basics (screen / keyboard / mouse / packaging etc..) however none of the metal back. Therefore claim was refused. I have had the item returned however the mouse was not included and I am now left with a knackered computer and no compensation. Absolutely disgusting that they have done this and had the cheek to relinquish any responsibility. I didn’t bother with eBay as it this seemed like less hassle, however I couldn’t have been more wrong. I wish I had read some of the reviewers here first. My advice would be to avoid at all costs, however if you insist on using them, ensure you photograph absolutely everything, even the unimaginable damage, as I am sure they will come up with new ways to vandalise people’s goods to get a better price.”

Helpful Report

Posted 6 years ago

Hello Ryan, We are sorry to learn your experience was not positive. As this order has been raised with our dedicated complaints team, please send all correspondence to them to ensure this issue is resolved. We apologise for any inconvenience caused. Kind regards, mM CS

Posted 6 years ago

“Tried to pass off an identical lower spec phone instead of the one we ordered. Then no level of understanding from cus service. Disappointed.”

Helpful Report

Posted 6 years ago

Hello Ian, We're sorry to learn your experience was not positive. We apologise that the incorrect item was sent out to you and for the inconvenience this has caused. Once we have received the returned item, we can send you the correct one but if this is not possible, you will be refunded in full. We will get in touch with you via email to let you know what the outcome will be. Kind regards, mM CS

Posted 6 years ago

“Awful company, sent two iPhones in perfect condition they replied saying they would offer £18 because the home screen button was broke and £18 for a phone saying the screen button was broke. Absolute SCAM do not use”

Helpful Report

Posted 6 years ago

Hello, The email address provided for this review is not registered with us. Can you please provide the email address linked to your account or your order number so this can be looked into further? Kind regards, mM CS

Posted 6 years ago

“Phone was sent to them in perfect condition andni have the photos to prove it. They got in touch saying that magically the phone would not charge becauze the charger was damaged. It was not when it was sent to them. They refused to acknowledge fault and wanted me to accept a deal of 10 pounds for a phone they had originally quoted was worth 110. I did not accept ofcourse and when phone was returned indeed the charging port had been tampered with.”

Helpful Report

Posted 6 years ago

“Most awful company ive dealt with. website states next day payment, after three weeks of chasing its finally been processed. they lost my ipad and then found it in the warehouse. they broke the sim tray on my iPhone and sent it back as damaged. they sent back my kindle fire saying it had heavy scratching - there wasn't a single scratch on it. Rip off merchants, out to get what they can by making up issues and hoping youll go along with it for ease. will never ever use again.”

Helpful Report

Posted 6 years ago

Hello Charlotte, We're sorry to learn your experience has not been positive. As an official complaint has been raised for your orders, please send any further correspondence to the dedicated complaints team so the issues raised can be resolved. Kind regards, mM CS

Posted 6 years ago

“Orders accepted for non-available goods, unacceptable substitutes sent, systems issuing inconsistent and inaccurate information, wrong CDs in cases, non-responsive customer services, failure to provide prompt refunds.”

Helpful Report

Posted 6 years ago

Hello, We're sorry to learn your experience was not positive. As a complaint has been raised by yourself, please forward all future correspondence to our dedicated complaints team. Kind regards, mM CS

Posted 6 years ago

musicMagpie is rated 4.6 based on 9,493 reviews