musicMagpie Reviews

Name: musicMagpie
Address: -, - United Kingdom,, Macclesfield
Rating: 4.64

4.6 Rating 9,493 Reviews

92 %

of reviewers recommend musicMagpie

4.6

Based on 9,493 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About musicMagpie:

GET CASH FOR OLD CDs, DVDs and Games - www.musicMapgpie.co.uk is the only online site that allows users to turn all their old and unwanted CDs, DVDs and Games into cash in one free and simple process.

Every year millions of CDs, DVDs and Games are thrown away and they can be worth anything from 30p up to £15.

Visit Website

Email:

enquiries@musicmagpie.co.uk

Location:

-, - United Kingdom,
Macclesfield

Write Your review

Tell us how musicMagpie made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

musicMagpie 5 star review on 23rd October 2020

Kellyanne Lawrie

musicMagpie 5 star review on 16th October 2020

Vivian Miller

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Total con. My phone was working fine and has been in a protective leather case with a screen protector as long as I've had it. These clowns tried to say their was screen liquid damage and offered 1/10th of the original offer of £90. A bunch of chancers.”

Helpful Report

Posted 7 years ago

Hello Gavin, We're sorry to learn your experience was not as positive as we'd have hoped. When your device was received and tested, liquid damage was found on the screen of the device, on the right-hand side. We explicitly list liquid damage as a faulty condition specification so the item could not be accepted as being in good condition. A revised offer was made and the item was regraded. As the revised offer was regraded, the item was returned to you free of charge, as per our price promise on 9/5/18. The item was delivered on 11/5/18 according to the Royal Mail tracking. Kind regards, mM CS

Posted 7 years ago

“My Samsung S6 32GB is being returned due to it still apparently being locked despite having gone through all the requested procedures (removal of find my mobile) and factory resetting it before sending off. They refused to recheck while it was still in their care due to "Samsungs requirement to send it back to me" even though their selling rules state I have 22 days to remotely remove accounts if found to be locked when it arrives with them. COPIED FROM SELLING RULES "Do I need to remove my iCloud, Samsung or Google account before sending my phone? Yes, you will need to remove any accounts and personal data before sending your device. We have detailed advice on how to do this on the following pages: Apple: https://www.musicmagpie.co.uk/icloud Samsung: https://www.musicmagpie.co.uk/unlock-your-samsung-device If your device is locked to an account when it arrives with us, we’ll contact you via email asking you to remove the account remotely. The process of removing your account is as follows: - You have twenty-two days in total to remove any accounts and security features. - If you successfully remove your account and contact us within this time, we will issue your payment as normal. - If you’re unable to remove your account and security features, we will return your item for free. - If you do not remove your account and security features within the timeframe, or fail to let us know that you have removed your account, we will recycle your device responsibly. " My only option is to get it back and place another sales order with them although the offer price has dropped by about £10! No thanks Music Magpie, if you can't be decent enough to recheck your incorrect information I'll have my property back and will take my business elsewhere!”

Helpful Report

Posted 7 years ago

Hello Dawn, We're sorry to learn your experience was not as positive as we'd have hoped. When your Galaxy S6 device was received and tested, it was found that it was locked to a Samsung account. We state on our website before an order is created that this should be removed in order to process the order properly. If a device is locked to a Samsung account, we're unable to access it due to the personal information used. Following your call with one of our advisers, the item was marked to be returned to you on 9/5/18 rather than the item being retested. The item was returned to you on 14/5/18 with the item being delivered on 17/5/18. We apologise for any inconvenience caused. Kind regards, mM CS

Posted 7 years ago

“I sent my parcel c/o the courier arranged by Music Magpie and somewhere along the process the mobile phone was removed from it. Music Magpie have been incredibly difficult and slow in dealing with this issue and subsequently refused to admit any liability or compensate me for the missing phone. So I'm down £66. DO NOT USE. AVOID AVOID AVOID”

Helpful Report

Posted 7 years ago

“Fairly obvious to me that many of these reviews are coming from people paid by Music Magpie to write them.They are fine until you have a problem,then they show their true colours.my problem had to be resolved by the excellent people at EBay.Musicmagpie were not interested.”

Helpful Report

Posted 7 years ago

“This is how your scam works. 1 Advertise an item you don’t have. 2 Take buyers money and send different item. 3 Apologise,and send pre paid return label. 4 Then claim you have never received return,and refuse refund. The result is the buyer loses all of his money,and Music Magpie makes 100% profit.SHAMEFUL.”

Helpful Report

Posted 7 years ago

Hello Allan, We're sorry to learn your experience was not positive. In a rare occasion when an incorrect media item is sent out to a customer, we provide a pre-paid label so the item can be returned to us without additional cost to the customer. These returned items can take a few days to reach us and when they do, we email the customer to let them know and issue a refund. Upon your correspondence, we had not received the returned item so we asked for a proof of postage to issue a refund. As this could not be produced, we informed you we would have to wait until the item was received. Your patience is appreciated. Kind regards, mM CS

Posted 7 years ago

“Bought 4 Nintendo d's games, however 1 of them the consol would not even recognise when inserted”

Helpful Report

Posted 7 years ago

Hello Tracy, We're sorry to learn your experience was not positive. Can you please get in touch with customer services directly about the faulty item so this issue can be rectified? We apologise for any inconvenience caused. Kind regards, mM CS

Posted 7 years ago

“you sent bad phone”

Helpful Report

Posted 7 years ago

Hello Binoj, we're sorry to learn your experience was not as positive as we'd have hoped. Having looked into your correspondence about the device you purchased, we can see you were unhappy with the space of the device and that it was small, as opposed to any issues with its functionality. We received your returned item on 8/5/18 and issued a refund the same day. Kind regards, mM CS

Posted 7 years ago

“The speaker on the phone I bought from you is faulty.”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn of the issues with the item you received. A refund for the item was authorised on 30/4 and should clear with you within the next few days. We apologise for any inconvenience caused. Kind regards, mM CS

Posted 7 years ago

“Very bad customer service. They claim that all their technology is refurbished and tested for quality, but this has not been my experience. When I needed to return an item it was hard to contact them, and I had to wait several days for a response. They were very unhelpful and I ended up losing money. Also, they are not that cheap. I donor recommended musicmagpie.”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience was not as positive as we'd have hoped. Having looked into your order, we can see that your original email was dated on 6/3/18 with a follow up sent on 8/3/18. We apologise that this wasn't picked up within the intended 48 hour reply period, but we did reply to your second email within a five hours. A returns label was emailed to you so the item could be returned. We have not received the item and tracking suggests the label has not been used as of yet. Once we receive the item, the issue at hand can be looked into further and we'll keep you updated via email. Kind regards, mM CS

Posted 7 years ago

“Absolute bandits.”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience was not as positive as we'd have hoped. Having looked into your order, we can see that when your item was received and tested, it was found that the screen of the device was lifted. This goes beyond the wear and tear of both a good condition and poor condition item, meaning the item was faulty. Because of this, your item was regraded and a revised offer was made. As the revised offer has been declined, the item will be returned to you, free of charge as per our price promise. Kind regards, mM CS

Posted 7 years ago

“If I could give zero stars here I would! Sold iPad in A1 condition. Item value then got reduce due to damage. Reduced price rejected, as Item in perfect condition, item returned. Packaging more than sufficient and MM stated was undisturbed when they received item. Type of damage could only have been caused when the iPad was removed from it's protective case. Now left with an item i can't sell and complaints procedure totally unhelpful. Totally untrustworthy WILL NEVER USE AGAIN!”

Helpful Report

Posted 7 years ago

Hello Darren, We're sorry to learn your experience was not as positive as we'd have hoped. When your item was received and tested, it was found that the screen of the device was lifted. This level of damage places the device in the faulty category as opposed to the good condition it was originally listed as being in. Because of this, a revised offer was made and the item was regraded. As the revised offer was declined, the item was returned to you free of charge, as per our price promise. We're sorry that the further investigation through our complaints department did not have the outcome you had hoped for. Kind regards, mM CS

Posted 7 years ago

“Website says phone includes charger. When in fact it's just a data cable without a plug. This data cable was also the wrong one. Phoned them and told them needed one urgently but they just said can't guarantee it. Asked speak to manager was told no managers available for customers just for staff. Was the then told would get call back after 9 on Monday, I asked how as my phone is dead without a charger. Asked for email from manager so will wait to see what happens. Also asked to check partners order was correct cable as ordered same phone.”

Helpful Report

Posted 7 years ago

Hello Allan, We're sorry to learn your experience was not as positive as we'd have hoped. Having looked into the store listing for the device, it does not explicitly state a charger will be sent with the item. Rather, we send out a charging cable as we do not ask for the charger when items are sold to us. As the dispatch of accessories is not handled by the customer service agents, it cannot be guaranteed that the cable would have been sent out on 24hr post. The agent you spoke to did request this, and your item was received on 10/4/18, as requested during your conversation. We apologise for any inconvenience caused. Kind regards, mM CS

Posted 7 years ago

“Item was described as good condition. Far from it. Looked like it spent its life in a gravel pit. 2 deep scratches on screen. S pen will not stay in holder. Case has some serious dings and dents. It was not cleaned or sanitized. Camera on back was not origional but was not informed of this when sold. Has marker pen to cover up”

Helpful Report

Posted 7 years ago

Hello Jonathan, We're sorry to learn your experience was not positive. If you are unhappy with the condition of the item you purchased, you can get in touch with customer services who will be happy to talk you through your options. We apologise for any inconvenience caused. Kind regards, mM CS

Posted 7 years ago

“One of the dvds is that badly scratched its not playable. Ive sat on chat for ages waiting to speak to someone got no answer. Emailed didnt get a conformation you'd got it. My son is gutted”

Helpful Report

Posted 7 years ago

Hello Michaela, We're sorry to learn your experience was not positive and that one of the items in your order was faulty. We received an email from you on 3/4/18 in regards to this issue, with a refund being authorised the following morning. We apologise for any inconvenience caused. Kind regards, mM CS

Posted 7 years ago

“Selling your phone through MusicMagpie is not easy as they claim. They seem to only ask customers who have bought items from their store to review their company which is why they have such a high rating on this website as their is not much to go wrong with buying a CD/DVD/refurbished tech product. Therefore they are not getting a overall opinion for both sides of the company. This has been reported too. I send my iPhone 6 Plus in, to which they come back with a revised offer of £40 instead of the originally offered £130 due to ‘bent casing’. I obviously turn this down. It came back, and it was in the same condition I sent it in, immaculate! So I then go to my local Apple store and get it checked out. They say it’s absolutely fine and definitely not bent. So anyway, I swap it with a family friend who also has an iPhone 6 Plus. I then send my family friends iPhone 6 Plus in. It comes back with £134 instead of £160. I call them up and it’s explained to me that it has an ‘expanded battery’! I look this up on google and this is when the battery has so much damage/corrosion the screen plys up. It was not like this when I sent it, so I speak to Dawn and she says there are no photos or explanation why it has been revised. Instead i am to send photos of when i sent it. I thankfully took photos of the phone before I sent it. I send these over immediately on the Friday afternoon. I call up again, on the Monday afternoon to be told they haven’t looked at it because of the weekend. This is tricky to work out as I have had my items received on a Sunday and spoke to customer service on a Saturday! Plus they had all day Monday, it was just another excuse. After speaking to Hayley, she advised that she would have to speak to Dawn. Unless Dawn owns the email address of the customer service one Hayley could of accessed this. Anyway, after a 15 minute wait, Hayley advises that she has spoken to Dawn and they have both authorised the extra payment of £25.76. However, she would have to accept the £134.24 and put the other payment down manually. The £134.24 is received the next day but no sign of the £25.76? Again, on the Wednesday, no sign of it. James just told me to ‘wait’. I did wait and it eventually arrived this morning (Thursday). So they revised my offer for nothing? This company is a joke and they are thieves. They are making up reasons to reduce the price and so they can save a bit of cash. I would seriously avoid them, don’t waste your time.”

Helpful Report

Posted 7 years ago

“their grading system doesn't match what it says in the wedbsite”

Helpful Report

Posted 7 years ago

Hello Peter, We're sorry to learn your experience was not positive. Having looked into your order, we can see that your item was originally listed as being in good condition but upon testing was found to be faulty. This is due to the screen of the device being cracked, which goes beyond the light wear and tear of a good condition device. Because of this, your item was regraded to faulty and a revised offer was made. As the offer was rejected, the device will be returned to you. Kind regards, mM CS

Posted 7 years ago

“Sent 3 iPhones and none of them are being paid the amount offered, also, 1 of my devices now has a broken screen which it didn't have when it was sent, I know this specifically as i cleaned the phones before sending them and the screen did not have even a scratch on it”

Helpful Report

Posted 7 years ago

Hello Jenn, we're sorry to learn your experience was not as positive as we'd have hoped. Having looked into your orders, we can see that the iPhone 5s (16GB) unlocked was listed as being in poor condition. When the device was received and tested, it was found that the item was faulty due to bent casing, a loose screen and a smashed back on the top of the phone. This level of damage meant the item was regraded and a revised offer was made, which has been declined. We will return the item to you free of charge. In regards to your other order, the iPhone 5s (16GB) unlocked was found to be locked to an iCloud account - this would need to be removed so we can test the phone properly. As per your email, this has been marked to be returned to you. The iPhone 6s (16GB) unlocked was listed as being in good condition, but when received, was found to be faulty. The screen of the device is cracked, and there is additional casing damage so the item was regraded and a revised offer was made, As the offer has been declined, the item will be returned to you free of charge. When the returned items are received and you feel they aren't in the condition in which they were sent, please contact customer services so this can be looked into further. Kind regards, mM CS

Posted 7 years ago

“Appalling service & customer service Useless customer service - THREE times I booked courier to collect parcel (after spending hours uploading 55 Xbox games & printing off address barcodes label) & no courier showed up... Music magpies response - ‘it’s a third party courier company’ not their problem!!!”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience was not positive. We have attempted to find your order against the email address used to create the review but were unsuccessful. Could you please provide your order ID so this can be looked into? Kind regards, mM CS

Posted 7 years ago

“I phone 5s was delivered with water damage ,called customer services and explained I needed another straight away to wich I ordered another on the understanding I was refunded on the first one ,today received an email saying it was my fault so they're sending it back to me NO REFUND”

Helpful Report

Posted 7 years ago

Hello Dawn, We're sorry to learn your experience was not positive. When the returned item was received, liquid damage was found which was not present when the device was sent out. We have emailed you an image to show the damage to the item. The warranty we offer would not cover accidental damage or liquid damage such as this, so we're unable to repair or replace the item. Kind regards, mM CS

Posted 7 years ago

“Sent my phone that ove had 3 months brand new, no cracks scratches butrns and was quoted £315 i then got an email saying the phone was faulty and they were only going to pay £94 due to large screen burn - i requested the phone back to recieve it in the same condition NO MARKS OR BURNS - trying to scam me out of money!! Disgusting.. a friend of mine recently bought a phone in good condition - it came with no earphones no charger and a screen protecter half the size of the phone! Definitely not worth the money she spent!! Bad company, can even respond to multiple emails”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience was not as positive as we'd have hoped. Having looked into your order, we can see that your item could not be accepted as being in good condition due to the screen burn on the device - specifically, the keyboard is burning on the screen. We list screen burn as a faulty specification on our site. For clarity, a screen burn is where you can see a faint outline of something that was once on the screen - such as an icon, the time, or lines - showing mainly on clear white screen. Whilst this does not necessarily affect the functionality of the device, it is classified under our ‘Faulty’ specifications. As this is a fault with the LCD we are not able to offer a higher price than offered for this order. When a device is regraded, a revised offer is made to reflect this change. As the revised offer was declined, the item was returned to you on 9/3/18. Kind regards, mM CS

Posted 7 years ago

musicMagpie is rated 4.6 based on 9,493 reviews