musicMagpie Reviews

Name: musicMagpie
Address: -, - United Kingdom,, Macclesfield
Rating: 4.63

4.6 Rating 9,503 Reviews

92 %

of reviewers recommend musicMagpie

4.6

Based on 9,503 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About musicMagpie:

GET CASH FOR OLD CDs, DVDs and Games - www.musicMapgpie.co.uk is the only online site that allows users to turn all their old and unwanted CDs, DVDs and Games into cash in one free and simple process.

Every year millions of CDs, DVDs and Games are thrown away and they can be worth anything from 30p up to £15.

Visit Website

Email:

enquiries@musicmagpie.co.uk

Location:

-, - United Kingdom,
Macclesfield

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musicMagpie 5 star review on 23rd October 2020

Kellyanne Lawrie

musicMagpie 5 star review on 16th October 2020

Vivian Miller

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give zero stars here I would! Sold iPad in A1 condition. Item value then got reduce due to damage. Reduced price rejected, as Item in perfect condition, item returned. Packaging more than sufficient and MM stated was undisturbed when they received item. Type of damage could only have been caused when the iPad was removed from it's protective case. Now left with an item i can't sell and complaints procedure totally unhelpful. Totally untrustworthy WILL NEVER USE AGAIN!”

Helpful Report

Posted 7 years ago

Hello Darren, We're sorry to learn your experience was not as positive as we'd have hoped. When your item was received and tested, it was found that the screen of the device was lifted. This level of damage places the device in the faulty category as opposed to the good condition it was originally listed as being in. Because of this, a revised offer was made and the item was regraded. As the revised offer was declined, the item was returned to you free of charge, as per our price promise. We're sorry that the further investigation through our complaints department did not have the outcome you had hoped for. Kind regards, mM CS

Posted 7 years ago

“Website says phone includes charger. When in fact it's just a data cable without a plug. This data cable was also the wrong one. Phoned them and told them needed one urgently but they just said can't guarantee it. Asked speak to manager was told no managers available for customers just for staff. Was the then told would get call back after 9 on Monday, I asked how as my phone is dead without a charger. Asked for email from manager so will wait to see what happens. Also asked to check partners order was correct cable as ordered same phone.”

Helpful Report

Posted 7 years ago

Hello Allan, We're sorry to learn your experience was not as positive as we'd have hoped. Having looked into the store listing for the device, it does not explicitly state a charger will be sent with the item. Rather, we send out a charging cable as we do not ask for the charger when items are sold to us. As the dispatch of accessories is not handled by the customer service agents, it cannot be guaranteed that the cable would have been sent out on 24hr post. The agent you spoke to did request this, and your item was received on 10/4/18, as requested during your conversation. We apologise for any inconvenience caused. Kind regards, mM CS

Posted 7 years ago

“Item was described as good condition. Far from it. Looked like it spent its life in a gravel pit. 2 deep scratches on screen. S pen will not stay in holder. Case has some serious dings and dents. It was not cleaned or sanitized. Camera on back was not origional but was not informed of this when sold. Has marker pen to cover up”

Helpful Report

Posted 7 years ago

Hello Jonathan, We're sorry to learn your experience was not positive. If you are unhappy with the condition of the item you purchased, you can get in touch with customer services who will be happy to talk you through your options. We apologise for any inconvenience caused. Kind regards, mM CS

Posted 7 years ago

“One of the dvds is that badly scratched its not playable. Ive sat on chat for ages waiting to speak to someone got no answer. Emailed didnt get a conformation you'd got it. My son is gutted”

Helpful Report

Posted 7 years ago

Hello Michaela, We're sorry to learn your experience was not positive and that one of the items in your order was faulty. We received an email from you on 3/4/18 in regards to this issue, with a refund being authorised the following morning. We apologise for any inconvenience caused. Kind regards, mM CS

Posted 7 years ago

“Selling your phone through MusicMagpie is not easy as they claim. They seem to only ask customers who have bought items from their store to review their company which is why they have such a high rating on this website as their is not much to go wrong with buying a CD/DVD/refurbished tech product. Therefore they are not getting a overall opinion for both sides of the company. This has been reported too. I send my iPhone 6 Plus in, to which they come back with a revised offer of £40 instead of the originally offered £130 due to ‘bent casing’. I obviously turn this down. It came back, and it was in the same condition I sent it in, immaculate! So I then go to my local Apple store and get it checked out. They say it’s absolutely fine and definitely not bent. So anyway, I swap it with a family friend who also has an iPhone 6 Plus. I then send my family friends iPhone 6 Plus in. It comes back with £134 instead of £160. I call them up and it’s explained to me that it has an ‘expanded battery’! I look this up on google and this is when the battery has so much damage/corrosion the screen plys up. It was not like this when I sent it, so I speak to Dawn and she says there are no photos or explanation why it has been revised. Instead i am to send photos of when i sent it. I thankfully took photos of the phone before I sent it. I send these over immediately on the Friday afternoon. I call up again, on the Monday afternoon to be told they haven’t looked at it because of the weekend. This is tricky to work out as I have had my items received on a Sunday and spoke to customer service on a Saturday! Plus they had all day Monday, it was just another excuse. After speaking to Hayley, she advised that she would have to speak to Dawn. Unless Dawn owns the email address of the customer service one Hayley could of accessed this. Anyway, after a 15 minute wait, Hayley advises that she has spoken to Dawn and they have both authorised the extra payment of £25.76. However, she would have to accept the £134.24 and put the other payment down manually. The £134.24 is received the next day but no sign of the £25.76? Again, on the Wednesday, no sign of it. James just told me to ‘wait’. I did wait and it eventually arrived this morning (Thursday). So they revised my offer for nothing? This company is a joke and they are thieves. They are making up reasons to reduce the price and so they can save a bit of cash. I would seriously avoid them, don’t waste your time.”

Helpful Report

Posted 7 years ago

“their grading system doesn't match what it says in the wedbsite”

Helpful Report

Posted 7 years ago

Hello Peter, We're sorry to learn your experience was not positive. Having looked into your order, we can see that your item was originally listed as being in good condition but upon testing was found to be faulty. This is due to the screen of the device being cracked, which goes beyond the light wear and tear of a good condition device. Because of this, your item was regraded to faulty and a revised offer was made. As the offer was rejected, the device will be returned to you. Kind regards, mM CS

Posted 7 years ago

“Sent 3 iPhones and none of them are being paid the amount offered, also, 1 of my devices now has a broken screen which it didn't have when it was sent, I know this specifically as i cleaned the phones before sending them and the screen did not have even a scratch on it”

Helpful Report

Posted 7 years ago

Hello Jenn, we're sorry to learn your experience was not as positive as we'd have hoped. Having looked into your orders, we can see that the iPhone 5s (16GB) unlocked was listed as being in poor condition. When the device was received and tested, it was found that the item was faulty due to bent casing, a loose screen and a smashed back on the top of the phone. This level of damage meant the item was regraded and a revised offer was made, which has been declined. We will return the item to you free of charge. In regards to your other order, the iPhone 5s (16GB) unlocked was found to be locked to an iCloud account - this would need to be removed so we can test the phone properly. As per your email, this has been marked to be returned to you. The iPhone 6s (16GB) unlocked was listed as being in good condition, but when received, was found to be faulty. The screen of the device is cracked, and there is additional casing damage so the item was regraded and a revised offer was made, As the offer has been declined, the item will be returned to you free of charge. When the returned items are received and you feel they aren't in the condition in which they were sent, please contact customer services so this can be looked into further. Kind regards, mM CS

Posted 7 years ago

“Appalling service & customer service Useless customer service - THREE times I booked courier to collect parcel (after spending hours uploading 55 Xbox games & printing off address barcodes label) & no courier showed up... Music magpies response - ‘it’s a third party courier company’ not their problem!!!”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience was not positive. We have attempted to find your order against the email address used to create the review but were unsuccessful. Could you please provide your order ID so this can be looked into? Kind regards, mM CS

Posted 7 years ago

“I phone 5s was delivered with water damage ,called customer services and explained I needed another straight away to wich I ordered another on the understanding I was refunded on the first one ,today received an email saying it was my fault so they're sending it back to me NO REFUND”

Helpful Report

Posted 7 years ago

Hello Dawn, We're sorry to learn your experience was not positive. When the returned item was received, liquid damage was found which was not present when the device was sent out. We have emailed you an image to show the damage to the item. The warranty we offer would not cover accidental damage or liquid damage such as this, so we're unable to repair or replace the item. Kind regards, mM CS

Posted 7 years ago

“Sent my phone that ove had 3 months brand new, no cracks scratches butrns and was quoted £315 i then got an email saying the phone was faulty and they were only going to pay £94 due to large screen burn - i requested the phone back to recieve it in the same condition NO MARKS OR BURNS - trying to scam me out of money!! Disgusting.. a friend of mine recently bought a phone in good condition - it came with no earphones no charger and a screen protecter half the size of the phone! Definitely not worth the money she spent!! Bad company, can even respond to multiple emails”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience was not as positive as we'd have hoped. Having looked into your order, we can see that your item could not be accepted as being in good condition due to the screen burn on the device - specifically, the keyboard is burning on the screen. We list screen burn as a faulty specification on our site. For clarity, a screen burn is where you can see a faint outline of something that was once on the screen - such as an icon, the time, or lines - showing mainly on clear white screen. Whilst this does not necessarily affect the functionality of the device, it is classified under our ‘Faulty’ specifications. As this is a fault with the LCD we are not able to offer a higher price than offered for this order. When a device is regraded, a revised offer is made to reflect this change. As the revised offer was declined, the item was returned to you on 9/3/18. Kind regards, mM CS

Posted 7 years ago

“DO NOT BUY FROM MUSIC MAGPIE!!, A one year warranty was given to refurbished mobile, but if your phone stops working before the end of the warranty, they come up with any excuse not to fix and replace the mobile. Really bad customer service too which makes it worse.”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience was not positive. As the email address provided is not on our database, we're unable to look into this further. For the issue to be looked into, please provide the email address used for your musicMagpie account or your order ID. Kind regards, mM CS

Posted 7 years ago

“Awful company who's only intention is to fleece you, I sent them a Samsung Galaxy tablet and galaxy phone, along with various other cheaper items. They came back to me with a revised price a fraction of what they originally offered me for both saying the tablet was faulty and bent and that the phone wasn't as described and was damaged . Now if I hadn't been working in international Art shipping for the past 4 years, and I hadn't packed million pound paintings and sculptures well enough to survive car accidents and drops from heights I may have believed them. Very convenient how it was the two most expensive item's in a group of 40 pieces that they have an issue with. Needless to say I declined their offer and will hopefully get my items back.”

Helpful Report

Posted 7 years ago

Hello Nathan, We're sorry to learn your experience was not as positive as we'd have hoped. Having looked into order 4247123, we can see that the price offered for your Galaxy S5 Mini was changed due to the fact your order was completed in October 2017 yet the item wasn't received until February 2018. Tech offers are valid for 14 days; when items are received outside of this time frame, the offer is likely to change. As the revised offer was accepted, payment was issued for the item. For the Galaxy Tab 3 10.1 P5210 Wi-Fi, when tested it was found that the casing of the item was bent, rendering the item faulty. Your item was regraded as faulty and a revised offer was made. As the revised offer was rejected, the item was returned to you free of charge. Kind regards, mM CS

Posted 7 years ago

“I sent two products back to Music Magpie I received the money from one item but not the more expensive PS3 with games. I sent both parcels back and got receipts from the shop that had a Pass my Parcel service. I tracked both parcels on the Pass my Parcel web site. I could se both parcels had been delivered. I received the money for the Nintendo Wii but not the PS3. I sent an email explaining the situation I got a response saying the tracking number was no longer on their system. I followed the complaints procedure and have heard nothing. Please be aware if you send your items through this service even though you have a receipt of postage you may not get your money. Terrible company.”

Helpful Report

Posted 7 years ago

Hello Lisa, We're sorry to learn your experience was not as positive as we'd have hoped. In regards to order 4411575, a claim was raised for your order which was fulfilled on 26/2. Payment was made the same day for the order. Kind regards, mM CS

Posted 7 years ago

“terrible made me accept 1p for items”

Helpful Report

Posted 7 years ago

Hello Will, We apologise if you weren't happy with the prices we're offering for your items but you are under no obligation to accept them. Kind regards, mM CS

Posted 7 years ago

“Only received part payment and after phone call said you would pay difference. Didn't receive it rung again and told payment on its way takes up to 7 days! Got an email sayIng wouldn't pay as items not received! Rung again and eventually got payment. I sent 3 boxes for which I had receipts but it would appear only 3 received! Will never use Music Magpie again.”

Helpful Report

Posted 7 years ago

Hello June, We're sorry to learn your experience was not positive. When your orders were received, a number of items were missing which altered the final payment. As you'd gotten in touch with us and said they had been sent in, we issued payment for the downfall. This payment was authorised on 14/2, due to clear the next working day. Kind regards, mM CS

Posted 7 years ago

“Offered 1p for many items.”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience was not positive. The prices we offer are determined by a number of factors including stock levels. Kind regards, mM CS

Posted 7 years ago

“Quick delivery, cheap product and plenty of options. Would give five stars but on separate order, they didn't bother informing me they couldn't find item, despite two weeks' delay and have provided no way of refunding the value of a product they are essentially residing to ever ship to me. Daylight robbery!”

Helpful Report

Posted 7 years ago

Hello Amiar, We're sorry to learn of the issues with your order. At present, we can only see one active order on your account. Could you please contact customer services directly about this issue so it can be rectified? Kind regards, mM CS

Posted 7 years ago

“Sent a good condition iPhone - I declined their offer as it was half the original offer- they sent my phone back to me covered in scratches on the screen and in a completely different box! Shocking! I sent my phone in good faith and now it’s returned to me like this! So disappointed! Katie”

Helpful Report

Posted 7 years ago

Hello Katie, We're sorry to learn your experience was not as positive as we'd hope. The issues with your order were investigated by our complaints team, and full payment was made for your device on 28/2. This should clear with you today. We apologise for any distress or inconvenience caused. Kind regards, mM CS

Posted 7 years ago

“Poor customer service, traded in an immaculate iphone 6, ensured it was very well packaged, musicmagpie contacted me saying the screen was cracked, reduced my offer, i declined, they returned my phone with a new crack on the screen and without my charger, emailed them, they sent cable, no plug, had to email again only to be told they had sent it for recyle!!!! My phone has now lost value due to them wasting time. what a tin can company!!!!”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience was not positive. When you search for the item you want to sell, such as an iPhone 6, we state the following on our site: Don’t have a charger, accessories or the original box? Don’t worry: we’ll still buy your phone and the price won’t be affected! So a charger is not essential for sale, and we don't ask for accessories. When your item was received and tested, a crack was found on the screen of the device. A crack goes beyond the light wear and tear of a good condition item, and is in fact a fault. Because of this, the item was regraded and a revised offer was made. As the offer was rejected, the device was returned to you free of charge. We apologise that the charger was not returned to you but additional accessories are often recycled as they are not essential for sale. Kind regards, mM CS

Posted 7 years ago

“After thinking this would have been less hassle than selling my iPad through other means I was sadly proved wrong. My iPad was in good condition and sent wrapped as per instructions in original packaging complete with charger. I initially received an email saying they had received it but the product was locked. I then promptly followed the instruction to unlock the device and confirmed to music magpie this had been done. I then much to my dismay received a further email saying the screen was cracked and they would now give me £15. Conveniently for them they did not advice to take pictures before I sent the device so I cannot prove the crack ( if there actually is one) was not present before. If you’re thinking of using them to trade in any of your possessions I would reconsider as this experience has been a waste of time and effort.”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience was not as positive as we'd have hoped. When your device was tested, once unlocked, a crack was found on the screen of the device, close to the home button. A cracked screen is clearly listed in the faulty specifications for the item: Damaged ports or faulty / cracked / bleeding screen As the revised offer was rejected, the device was returned to you, free of charge. Kind regards, mM CS

Posted 7 years ago

musicMagpie is rated 4.6 based on 9,503 reviews