musicMagpie Reviews

Name: musicMagpie
Address: -, - United Kingdom,, Macclesfield
Rating: 4.63

4.6 Rating 9,506 Reviews

92 %

of reviewers recommend musicMagpie

4.6

Based on 9,506 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About musicMagpie:

GET CASH FOR OLD CDs, DVDs and Games - www.musicMapgpie.co.uk is the only online site that allows users to turn all their old and unwanted CDs, DVDs and Games into cash in one free and simple process.

Every year millions of CDs, DVDs and Games are thrown away and they can be worth anything from 30p up to £15.

Visit Website

Email:

enquiries@musicmagpie.co.uk

Location:

-, - United Kingdom,
Macclesfield

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musicMagpie 5 star review on 23rd October 2020

Kellyanne Lawrie

musicMagpie 5 star review on 16th October 2020

Vivian Miller

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent immaculate iPhone 6 with no marks as had screen protector on. Was advised poor condition and heavy scratches which was completely untrue with greatly reduced offer price. Refused and phone returned with big scratch across screen which wasn’t there when sent. Absolute scammers will never use again and will ensure as many as possible aware of their underhand scheme. Rang them and completely disinterested. Disgusted - only gave one star as unable to give zero.”

Helpful Report

Posted 8 years ago

Hello Glyn, We're sorry to learn your experience was not positive. Upon testing, a large scratch was found on the screen of the device, meaning the item could not be accepted as being in good condition. As this is how the item was received, we must assume this is how the item was sent. We would require images of the item prior to sending to look into this issue further. Kind regards, mM CS

Posted 8 years ago

“It was 3 times now I was waiting for my parcel to be picked up. What a waste of time as they need picking up by Christmas.”

Helpful Report

Posted 8 years ago

Hello, We're sorry to learn your experience was not positive. We listened to customer feedback on the courier service, and removed this option due to a number of collections failing. We apologise for any inconvenience caused. Kind regards, mM CS

Posted 8 years ago

“These thief’s always find something wrong with your phone even if you send them a brand new one as a test!”

Helpful Report

Posted 8 years ago

Hello Adam, We're sorry to learn your experience was not positive. Upon testing your device, the camera was found to be faulty - a purple tint was found on the test images. As the camera isn't functioning as it should, this meant the item could not be accepted as being in good condition. The item was regraded and a revised offer was made. As the revised offer was declined, the item was returned to you free of charge. Kind regards, mM CS

Posted 8 years ago

“Sent my perfect iphone-5s in for £79 only to be told it was found to be faulty and offered £29. I'd been using the phone with no problems up 'til the day I sent it in. I didn't use ebay as I've been turned over by buyers and figured MM was a safe option. Lesson learned!”

Helpful Report

Posted 8 years ago

Hello Ian, We're sorry to learn your experience was not positive. When your device was received and tested, a green frame was found on the screen of the device. As this is a fault with the LCD of the phone, we cannot offer a higher price for the item. As the revised offer was rejected, the item was returned to you free of charge. Kind regards, mM CS

Posted 8 years ago

“Have received my phone - battery performance Ian poor - keeps crashing - is slow on the uptake - extremely disappointed 😔”

Helpful Report

Posted 8 years ago

“Sent iPhone in for repairs, they lost it for 2 weeks, finally had it returned and the problem is still present! Utter rubbish”

Helpful Report

Posted 8 years ago

“I sent 3 phones into Music Magpie and was offered considerably lower than quoted. 2 iPhone 6's and a Samsung Galaxy Note. They said that the Note had a badly damaged case (not true), they said that one of the iPhones was "slightly bent" so offered over £100 less, then the other iPhone they said wasn't with the network stated so again offered less. Well, the 2 iPhones were purchased at the same time from the same EE shop so how can this be. VERY disappointed and will never use again!”

Helpful Report

Posted 8 years ago

“I purchased Samsung s6 edge on 30 October 2017, received my order on 1st November, but the handset did not meet the standard as described, because it has phantom pressing issue. I returned the phone on the 4th of November using their return label. I got confirmation email from music magpie saying that the device is locked to Samsung. After I showed evidence of wiping off Samsung account and making a complaint through Resolver. Their latest excuse for not refunding my £279.99 is that the handset is locked to my google account which is untrue. I never put any sim card inside the phone. Today is 30 November 2017 still waiting for my refund. PLEASE DO NOT BUY ANYTHING FROM MUSIC MAGPIE. This is too much money to loose for an unemployed disabled person like me.”

Helpful Report

Posted 8 years ago

“When I entered the ISBN numbers of my books into the MusicMagpie website, I was quoted £11.33, plus 10% more with a code. However you only paid me £3.71 for the books I sent in. I've contacted enquiries@musicmagpie.co.uk twice, asking why I'd been paid so much less than I was quoted but no one has replied or acknowledged my emails. What a disappointing service.”

Helpful Report

Posted 8 years ago

“Do not send your items to them. I sent a mobike phone and they came back to me saying they had checked my phone on checkMEND and came up as red flag. As a consequence of that they said they could not send my device back or make any payments and were legally required to dispose of the device . They advised me to talk to CheckMEND to get the red flag removed. They referred me to their site which charged me £1.99 to run a check which resulted all clear. Musicmagpie must be getting a referreral fee from CheckMEND . I'm still waiting for a response from Musicmagpie. Such an unprofessional company. I advise you not to send them your items as you won't get a payment and they won't return them to you.”

Helpful Report

Posted 8 years ago

“Would give it 0 if I could. Sent off 2 phones in good condition. They reduced the price on both, one due to heavy scratches and one due to the touch screen not working. I rejected both new offers and asked for both phones to be returned. Received them back today and surprise surprise the touch screen does work and the scratches are minor. They are just trying to con people and hope you accept the lower offer. Don't waste your time.”

Helpful Report

Posted 8 years ago

“iv bought three phones from your site, the first one was sold to me as good condition and when it went faulty i sent it back and you replaced it under warranty i didnt touch the replacement and i sold it back to you however the day i received it, however you now consider this phone as poor condition, how does this happen to an untouched phone, you send it me as good condition and then i sell it you its then considered poor condition. seems like a bit of a con to me, also in the meantime i upgraded and bought a second phone from you this was considered good condition but then it arrived it was very poor condition and even faulty so i had to send that back, i then bought a third phone from you which can you guess, its now faulty and i need to send this one back.”

Helpful Report

Posted 8 years ago

“Purchased a iphone 6plus was described as good condition came through with scratches and dents on it when my sin tried to use it kept crashing so was bit even fit for purpose took it to the Apple store they said it's a faulty phone send it back asap . We sent it back over a month ago with musicmagpie keep saying we're logged in and they can't test it . The Apple store confirmed were logged out and still no refund of our 249.00 ! Next step solictites now! Please avoid these people at all costs unless you have 250.00 to loose and vasts amount if time fighting for your money back when they have clearly ( with proof I might add ) that they received their product back. And thank goodness we have photo evidence and the Apple store confirmation it was faulty.”

Helpful Report

Posted 8 years ago

“Wasted 2 full days in 2 weeks waiting for non-existant courier to pick up a parcel.Not so much as a text to let me know that there will be no collection.”

Helpful Report

Posted 8 years ago

“Revised offer for phone saying casing damaged.it was as new since protected from day 1 £ 125 became £37.50. I gather this is not uncommon.hopefully going to get it back as I sent it.”

Helpful Report

Posted 8 years ago

“Placed an order for a phone with 24hr delivery however I was kept waiting for 7 days until it arrived. Was not really given assistance when I telephoned, I was told to contact Royal Mail by telephone myself”

Helpful Report

Posted 8 years ago

“I ordered a phone with 24hour delivery but it took 7 days for it to arrive”

Helpful Report

Posted 8 years ago

“I sent them my iPhone 6s with the promise that they would give me £219 if it was in GOOD CONDITION! It has never been used out of a case (I even have a couple of cases for it that were never used), has had a brand new battery fitted by Apple this year under the "battery replacement program" Apple ran for this and later models, and was in perfect working order when I swapped the SIM card to my new iPhone X. I packed it up, sent it off and got an email telling me the proximity sensor wasn't working, and as such they could only offer me £90 for my mint condition phone. I declined immediately - I wanted to contact them and give them a rocket, but they had my phone, so I bit my tongue! I waited a week to receive my phone back. It arrived today and I set it up again, called my wife's phone and guess what? It works perfectly! The proximity sensor detected my face and turned off the display as soon as I put it to my ear. They must think everyone that offers them a phone must be either an idiot or desperate for any amount of cash. I am neither of those things ...it's their loss, and they deserve the mauling they get in this review.”

Helpful Report

Posted 8 years ago

“rejected items”

Helpful Report

Posted 8 years ago

“TOTAL WASTE OF MY TIME. I bought a Samsung Galaxy 8+ smart phone for 459.95 , phone arrived , with no charger or original samsung cable. PROBLEM BEEN , that the fast charge features of the Samsung s8+ will only work with the official charger !!!!!!!!!”

Helpful Report

Posted 8 years ago

musicMagpie is rated 4.6 based on 9,506 reviews