musicMagpie Reviews

Name: musicMagpie
Address: -, - United Kingdom,, Macclesfield
Rating: 4.64

4.6 Rating 9,493 Reviews

92 %

of reviewers recommend musicMagpie

4.6

Based on 9,493 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About musicMagpie:

GET CASH FOR OLD CDs, DVDs and Games - www.musicMapgpie.co.uk is the only online site that allows users to turn all their old and unwanted CDs, DVDs and Games into cash in one free and simple process.

Every year millions of CDs, DVDs and Games are thrown away and they can be worth anything from 30p up to £15.

Visit Website

Email:

enquiries@musicmagpie.co.uk

Location:

-, - United Kingdom,
Macclesfield

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musicMagpie 5 star review on 23rd October 2020

Kellyanne Lawrie

musicMagpie 5 star review on 16th October 2020

Vivian Miller

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did everything In good faith. Packaged up and sorted. Told would get a txt to give me an hour slot..fab. stayed in all day and am still waiting for someone to pick it up. I have cancelled it and told them I want a guarantee my bank details will be removed. They said they didn't have any control over the courier...fact is they should. No apology..robotic customer service. Pointless”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience was not positive. For collections we use third party couriers so unfortunately we do not have access to the likes of time slots. All collection information comes from the courier themselves - we do not generate the text or email you receive for collection. Apologies for the inconvenience caused. Kind regards, mM CS

Posted 7 years ago

“Quoted £175 for an iPhone 6, it is in very good condition and have photos to prove. Recieved an offer of £62 because the phone is supposedly bent, which it certainly isn't. I wish I read these reviews before using this cowboy service! I hope watchdog investigates them!”

Helpful Report

Posted 7 years ago

“Sent them a pristine ipod touch 5. Quoted £46 and when they received it they stated it was not as described with a green border around the screen. Rubbish. The item was cherished and sent well packaged to them. Will AVOID in the future. Amateurs with rubbish customer services.”

Helpful Report

Posted 7 years ago

“If I could rate this 0 I would. I would definitely advise reading the reviews before using this service. I sent my iPhone 6 off to sell and I was quoted £140. I had an email saying they had received my item but it was not as described and was apparently faulty and had dropped the price to £49. This is not the case because my phone was in perfect working condition when I sent it off. The phone is only a year old and apparently my phone was famously 'liquid damaged' as I learnt from reading the reviews they seem to use this for every phone they receive. I would not recommend this company it's an absolute joke!”

Helpful Report

Posted 7 years ago

“Have ordered three CDs from this company, the same one twice. Each time they take the money and several days later refund it because the items were too damaged to sell. This after they say that they have passed rigorous tests before being put up for sale. I have contacted them about this but get a very glib response saying they hope I will use them again, some hope!”

Helpful Report

Posted 7 years ago

“I was quoted a price of £ 280 for an iPhone 6 in good condition. Said phone was less than one year old and like new, really well looked after. MusicMagpie claimed the phone was not as described as it had "liquid damage ". Absolute rubbish ! They said it was only worth £ 150. I asked them to send it back to me. I subsequently sold it on Amazon for £320. What a bunch of lying c***s. Take your custom elsewhere folks.”

Helpful Report

Posted 7 years ago

“Sent my iPhone 6 off as I was quoted I would get 179 quid for it. I looked after it well during it's lifetime it was always in a case and had protective glass over it. It worked as well as the day I got it. They then sent me an email saying my phone was bent and would only offer 70 quid! I rejected the offer as I found it insulting.”

Helpful Report

Posted 7 years ago

“Ive never reviewed a company before but i do not wish for others to waste their time like i did. I tried to sell my phone to them, they advertised they would offered around £70 for it, under the belief this was a fair offer I sent it to them. After all my phone was in good condition. Once they received they offered me £18 on the grounds it was faulty, they did not tell me how so I had to email (they said the screen resolution was faulty and the camera was grainy). Not true. I asked them to send it back. I ended up selling the phone for £77 to the next company I went to. AVOID AT ALL COSTS!”

Helpful Report

Posted 7 years ago

“My iPhone 5s was in perfect condition, I was offered £60 for it. I just received an email saying they are reducing the payment to £21 because of water damage. I know the phone was fine up until me packaging it up and sending it off. I am absolutely furious! Do I accept the less amount or ask for the phone back and risk getting it back broken like these previous reviews have said. Gutted that I didn't look at any reviews before doing this. Don't use these scammers!”

Helpful Report

Posted 7 years ago

“This was the worse experience I've had from a company!! I waited 3-4 weeks for my money after they received my phone on the 12 August, they say you can have your money on the same day they receive and clarify the product! This was unacceptable, I emailed them countless times about my issue and all they replied 'the money will be in you account in the next 24hrs' which never happened! Then they said they was a problem transfering it in to my account so tried my PAYPAL 5 days later there was a problem putting it in that too! Eventually I got a cheque through, I'm hoping that clears as I'm putting it in today!”

Helpful Report

Posted 7 years ago

“As the name suggests 'Magpie' and what do Magpies do? They steal shiny things. Music magpie operate on a similar basis, obviously they do not steal, but they will attempt to obtain your shiny things at as smaller price as possible!”

Helpful Report

Posted 7 years ago

“Like the majority of reviews, my mobile was quoted at one price but then the offer was significantly less because of alleged damage to the case, which I can absolutely advise was not the case because the phone was brand new and had never even left the box before I sent it. Just a bunch of cowboys who will most likely sell the goods for top dollar having purchased them for a minimal amount if the offer is accepted.”

Helpful Report

Posted 7 years ago

“bunch of pirates will never use or recommend again offered £82 for a spotless undamaged not a mark onit mobile phone I've had from new never dropped or had water onit but got a revised price off £8.20 because they said it was water damaged what a joke they just try it on with everybody I've had the phone returned id rather smash it up than let these scum have it.”

Helpful Report

Posted 7 years ago

“Stay away from this cheating bunch. I sent an iPhone to them in excellent condition. Had been offered £45 from Carphone Warehouse who advised I would probably get more somewhere else. MM offered me over £60 prior to receipt of my iPhone. On receipt they messaged me to say the phone was not in the condition as described and then offered me £21. I asked for the phone to be returned and it was returned with severe damage - completely useless now. When I complained they responded that they had never had an order from me. Disgusted.”

Helpful Report

Posted 7 years ago

“Scanned my items and was given estimate. Sent them off and the value paid was reduced by about a third. No indication of which items didn't meet their standard and no response to my email. Smells like a con.”

Helpful Report

Posted 7 years ago

“Customer service is basically non-existant or very ignorrant. I bought the wrong item on amazon and cancelled it three minutes later. With the excuse that it was out of office hours the seller ignored my cancelation and shipped the item instead. Since I am an international customer it would cost me more postage to return the item than the item is worth. I would not buy there again.”

Helpful Report

Posted 7 years ago

“Do not use the company they are thiefs .Sent iPhone 6 in working order had an email back after 2 weeks saying it still was link to iCloud.Then had another email week after saying phone doesn't power up. So i had handset returned to find that the handset has been tampered with.”

Helpful Report

Posted 7 years ago

“I ordered an iPhone 6 Plus from music magpie. I paid an extra £50 for one in "very good condition" as this guaranteed it would be in perfect working order (although everything they sell should be!). As soon as I turned the phone on, the screen started glitching and was unresponsive. It was also scuffed and dirty. I contacted MM who emailed me a returns label promising a replacement. I returned the phone the next day. Two weeks later I receive my "replacement" phone which has the exact same scratches as the first one! I contacted MM who admitted that they had repaired it rather than replacing and tried to tell me that this was the same thing. At first the phone appeared fine but as soon as I had loaded my data from the cloud the screen jammed. In addition, the mic does not work for calls or Siri and it has sent several texts and one email of random gibberish. The phone is such a liability that I have had to turn it off. MM were unsympathetic and would offer no compensation other than another "replacement". As this would mean that I would have to do without a phone for another 2 weeks I have ordered a phone from another company and will have to try to get a refund from MM. Disastrous customer service - one of my worst retail experiences.”

Helpful Report

Posted 7 years ago

“Sent my perfect working iphone 6 which i was offered £140 for. Apparently checked & found water damage inside!! Ive never dropped it in water and the phone was working perfectly. Do not use this company, they need watchdogging! Rip off merchants”

Helpful Report

Posted 7 years ago

“iPhone 6. 16gb. Extremely low usage phone had always been in an armoured case. Offer rejected - the case was bent. Total rip off. My photos prove it.”

Helpful Report

Posted 7 years ago

musicMagpie is rated 4.6 based on 9,493 reviews