musicMagpie Reviews

Name: musicMagpie
Address: -, - United Kingdom,, Macclesfield
Rating: 4.64

4.6 Rating 9,493 Reviews

92 %

of reviewers recommend musicMagpie

4.6

Based on 9,493 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About musicMagpie:

GET CASH FOR OLD CDs, DVDs and Games - www.musicMapgpie.co.uk is the only online site that allows users to turn all their old and unwanted CDs, DVDs and Games into cash in one free and simple process.

Every year millions of CDs, DVDs and Games are thrown away and they can be worth anything from 30p up to £15.

Visit Website

Email:

enquiries@musicmagpie.co.uk

Location:

-, - United Kingdom,
Macclesfield

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musicMagpie 5 star review on 23rd October 2020

Kellyanne Lawrie

musicMagpie 5 star review on 16th October 2020

Vivian Miller

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling. Absolute rip off merchants. Offer one price online but when they receive the item completely fabricate faults and try offering a cut price deal. AVOID!!!!!”

Helpful Report

Posted 7 years ago

Hello Dan, We're sorry to learn your experience was not positive. The item in your order was regraded upon testing due to screen burn and a lifted screen, which deem the item to be faulty. Following your phonecall with our agent on 18/10, images of your device were sent via email to further explain this. Your device was returned the following day, which you should have received shortly after. Kind regards, mM CS

Posted 7 years ago

“I had the same untrue claim of screen burn when I sent my phone in in prefect working order with all original accessories and the box. MM did not meet any of their claims of terms. After waiting a week with no payment and no contact, I emailed them and they came up with the fake reason. After that in the same afternoon they sent me a sly email saying if I did not decline their offer of £30 for my phone within the next 2 hours they would do the £30 deal anyway. Their online offer was £130. These guys are scammers avoid ! When I eventually received my phone back i did a download test for screen burn and it was BS, but I already knew that. £30 for a premium mobile OYB MM !”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience was not as positive a we'd have hoped. Having looked into your order, we can see the device was regraded to due screen burn as listed in your review. Damage to LCD is explicitly listed in our faulty specifications for the item in your order. We can also see that your item wasn't collected on the date originally specified - we apologise for any inconvenience this caused. As per your email on 25/7, your order was collected on this date. We received the order two days later; you emailed for an update on 27/7 when your item was received which does not equate to a week without contact or payment. The email you refer to "saying if I did not decline their offer of £30 for my phone within the next 2 hours they would do the £30 deal anyway" is inaccurate. At the time your order was placed, in July, we used a four day grace period for regraded devices. Your item arrived with us on 27/7 and the revised offer was declined the same day. If items are regraded, we email the customer to let them know why and from then they would have been given four days to respond. A reminder email would have been sent 24 hours prior to the deadline - this is listed in our terms and conditions. Kind regards, mM CS

Posted 7 years ago

“Beware! They hide behind improper T&Cs to revise prices to try and scam you out of money! I recently tried selling a MacBook pro under Poor condition through Music Magpie. Upon receiving my item they claimed it was 'Faulty' due to the battery not being at it's best anymore. However, on their website the following was the description I used: Powers on/remains on (when not plugged into charger) • Keyboard can be missing 2 or more keys • All drives work • Complete with RAM and HDD • Heavy wear and tear/scratches/dents My MacBook was not only functional (as I had been using a day or two prior to sending it off) but it could hold battery charge for a couple of hours without being plugged into the mains. It did not fail in any other way, which suggests I have comfortably met their requirements for 'Poor Condition'. Yet it failed on a test that was neither relevant to the condition I had selected nor stated ANYWHERE on their website. After a lengthy discussion with a Live Chat representative, I was given the excuse that they can't supply all relevant tests on their website (total rubbish) and I ran rings around their T&Cs but having clearly lost the argument, he stated that all revisions are final and I would need to accept the lower price of £39 (was £109!) or I should decline the offer. I tried to decline but the button would not work and the representative had to decline on my behalf! I would not go anywhere near these scammers ever again.”

Helpful Report

Posted 7 years ago

“MusicMagpie lied in a deceitful attempt to dupe me into accepting substantially lower offers for my perfect, as-new, iPhones. I sent them two iPhone 5Ss, both absolutely immaculate, fully boxed, including chargers and headphones. Received an email for each phone, with a massively reduced offer following an assessment by Music Magpie that they are in “poor” condition due to “heavy scratches”. This is entirely untrue, and is a dishonest assessment. As stated, they were both in perfect condition; always kept in a case, well looked after, and sent to MM in good faith. Also received an email for one saying it was locked and still linked to an iTunes account. Again, this is not true as both phones have been fully reset and boot up with the welcome screen. I have declined the revised offers and will instead sell them privately. I do hope they are returned to me in the condition they were sent (boxed, A1 condition, with headphones and charger) so that I can sell them for their true value, otherwise this company will have a monumental fight on its hands. Very disappointed. Avoid!”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience was not positive. Having looked into your order we can see that both items were revised to poor condition due to heavy scratches as you have stated. Both devices have notable scratches to the screen, meaning they could not be accepted as good condition. In regards to the iOS lock you have mentioned, merely resetting to factory settings would not remove the iCloud account. We ask that Apple products have the iCloud account removed when creating your order. Kind regards, mM CS

Posted 7 years ago

“As has already been given as an experience by numerous reviewers, absolutely don't try and sell your mobile phone to Music Magpie. I have a number of friends who have had exactly the same experience as I did; being given a great quote only for damage to be hugely exaggerated and a vastly reduced offer being made. I sent a virtually perfect iPhone 6 (64gb) with no cracks and an immaculate screen and a couple of very minor scuffs to the back. Very much in line with the "wear and tear" example quoted on the website. My phone has now been "examined" and rated as poor - knocking over £60 off the offer price. I have asked for the phone back and am now expecting further issues with their returns service (as per other feedback). The company obviously has a policy of praying on vulnerable (or lazy) people by exaggerating damage in the hope the owner needs the money desperately or lacks the inclination to take the situation further and accepts a terrible offer for their phone. I am not one of these people and will be sharing this message via every medium I can in the hope people remain from using the company and instead use its numerous competitors. An awful company.”

Helpful Report

Posted 7 years ago

“Sent a number of items to them 3 weeks ago. They then claimed one item was missing. It was definitely put in the box so was obviously lost at their end. After contacting them twice I was assured I would receive the money within 2-3 working days. That was more than a week ago and I have still not received any money but they have my items. I would definitely NOT recommend Music Magpie to anyone.”

Helpful Report

Posted 7 years ago

“I sent 2 phones off, one of them everything was fine, I received my payment but a day later than they promise to send it, they received them at 5.50am and they say the payment will be sent the same day, what they fail to mention is that the payment will be sent the same day they get round to opening it. The 2nd phone there was an issue and I've requested it be sent back to me. It's now been a week since I asked for the phone to be returned and I haven't received it. I've contacted MusicMagpie and they've said "Sorry, I can see that it hasn't been actioned yet" and that they "Can only apologise" It's only at times when you need to deal with a companies customer service that you find out just how good they are, I'm sure if this had been a simple transaction it would have all been fine, but their service is very poor when it comes to having to sort out an issue.”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience was not positive. Having looked into your order, we can see your items arrived with us on 25/9 and your order completed the following day. As mentioned, there was an issue with one of your devices. We check the technical items we receive through CheckMend and unfortunately yours was flagged. As you have cleared this issue with CheckMend, your device has been returned to you - if you haven't received this yet, it should be with you soon. We apologise for any delay and appreciate your patience. Kind regards, mM CS

Posted 7 years ago

“I sent my Samsung S7 edge , nearly new phone as my other broke. Sent this one in as I have upgraded to S8 . Music magpie said it has screen burn and offered me£70! . Just got phone back , they can whistle!”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience was not positive. Having looked into your order, we can see that - as mentioned - the device was regraded due to screen burn. For clarity, a screen burn is where you can see a faint outline of something that was once on the screen - such as an icon, the time, or lines - showing mainly on clear white screen. As this is a fault with the LCD we are not able to offer a higher price than offered for this order. The item has been returned to you. Kind regards, mM CS

Posted 7 years ago

“Didn't get the money promised and feel completely ripped off won't be using again as don't trust you anymore”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience was not positive. Having looked into your orders, we can see there have been changes to the amount paid for the following reasons: Item not sent, Damaged artwork, Missing disc and damaged disc. We cannot pay for items we do not receive, and as explained in our terms and conditions, media items can only be accepted and paid for if they are in good condition. Missing items or damaged items are not in good condition. Kind regards, mM CS

Posted 7 years ago

“Whers the catogogaries gone on films .like horror sci fi and so on.got life much cheaper with zoom.come on mm.”

Helpful Report

Posted 7 years ago

“I ordered some CDs using an offer. I suddenly disappeared from stock after I placed my order so it didn't make the offer so good. One arrived in a broken case and this is broken on the hinge. I considered selling some DVD but the amount of 113 would have made approx £26 and based on a previous experience the amount would be reduced once Magpie received them. Perhaps consider selling on secondhand sites or donating to local charity.”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience has not been positive. In reference to the items you purchased through our store, could you please contact customer services directly and identify the issues? You can do so by emailing enquiries@musicmagpie.co.uk. Kind regards, mM CS

Posted 7 years ago

“MY CD' DID NOT TURN UP!”

Helpful Report

Posted 7 years ago

Hello Alison, We're sorry to hear this. Could you please contact customer services directly about this issue? You can do so by emailing enquiries@musicmagpie.co.uk. Kind regards, mM CS

Posted 7 years ago

“Scam service - sent in a pristine iPhone that had been in a case and with a screen protector since new, in perfect working order. They then claimed it was faulty with a "1cm green border" around the LCD and tried to drop the price to £24. I am now awaiting return of the item and am deeply concerned that I will find they have deliberately damaged it.”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience was not positive. As mentioned, upon testing, it was discovered that there was a green frame around the LCD of your device. This is a common issue but as it is a fault with the LCD, we cannot accept the item as 'good' condition. Your device was returned on 30/9. Please note that no devices that are sent to us are "deliberately damaged" - there is nothing to be gained from this. Kind regards, mM CS

Posted 7 years ago

“Sent my iPhone 6 off to music magpie, the phone was in perfect working order I’d since just got my upgrade. The phone had not been touched since the sim was removed in EE. Music magpie responded saying the sim reader was faulty and only willing to give me £50 for it- I refused this price, I’ve now sent my phone to EE recycling and they are giving me £110 as there is nothing wrong with the phone. My friend had the exact same issue as they claimed her phone was bent. Waste of time, I think they just claim something is wrong with the phone and hope people accept the reduced amount.”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn you aren't happy with the service you received. Having looked into your order, as mentioned, the device was regraded to faulty as the device wasn't reading SIM cards. Our testers took images to depict this for clarity. If the device cannot read a SIM card it cannot be considered to be in good condition. Any device we receive that isn't in the condition stated when placing the order is regraded with a new offer. We email our customers to let them know of the changes to their order, with the option to accept or decline the revision. Kind regards, mM CS

Posted 7 years ago

“Worst company EVER! False advertising and robbed me for the money offered for my phone giving me less than half!... Don't use them”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience was not positive. Having looked into your order, we can see that your item was regraded from good condition to faulty when it was received on 6/8. This regrade is due to screen burn - so severe that the keyboard and icons were showing on the test screen. When your item was regraded, we emailed you to let you know of the changes to your order. At this point, you have four days to either accept or decline the revised offer - had you chosen to decline it, your device would have been returned to you free of charge. We sent you a reminder email on 9/8 to let you know there were 24 hours left of the grace period. If the four day period passes without any contact from the customer, it is automatically accepted, as listed in our terms and conditions. The offer was auto-accepted on 10/8. It was only on 10/8 did we receive contact from yourself in regards to your order. At this point, the offer had been accepted and payment had been authorised. We have adhered to the terms and conditions clearly stated on our website. Kind regards, mM CS

Posted 7 years ago

“You said that my iPad 2 64g wifi&4g was faulty due to a small dent in one corner so halfd what you were going to pay me(£84 down to £42) and yet my local cex store had no problem with it and gave me £113 for it”

Helpful Report

Posted 7 years ago

Hello Nicholas, We're sorry to learn your experience wasn't a positive one. In reference to your order, due to casing damage, your item was regraded to poor quality. A dent to the casing is much more than the light wear and tear expected of good condition items. We also explicitly list 'Heavy wear and tear beyond normal usage' as a poor condition specification. Kind regards, mM CS

Posted 7 years ago

“My box of books was lost between collection by Hermes and delivery to magpie. Also, your quotation for most books is usually a paltry 20p or even 1p. It is just not worth the effort. The only way to make any profit is to have one book of substantial value and add some 20p books to make it in any way worthwhile.”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience was not positive. Having looked into your orders, I can see there aren't any outstanding for payment so we have received all you've sent us. In regards to the prices we offer, they will change from time to time for a range of reasons including stock levels. Kind regards, mM CS

Posted 7 years ago

“Dissapointed. Sent an order and never received my cheque”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience was disappointing,. In reference to your order, we never received the items you had sent. Because of this, your order was not complete and we could not issue a payment. There is a 28 day window for courier claims, as stated in our terms and conditions: The Customer must notify the Company in writing of any loss or damage, giving rise to a claim within 28 days of the date of commencement of Transit of the affected Parcel. If the Customer fails to do so, the Company shall not be liable for any loss or damage, save and except where the Customer proves that: Kind regards, mM CS

Posted 7 years ago

“They offered £131 for my near perfect Samsung S6 which has been kept in a case and has no scratches whatsoever. Upon Music Magpie receiving my phone, they Emailed me with a reduced offer of £60 as the item was 'heavily scratched'. My phone is not even 'lightly' scratched. This company try it on. There will people out there who will just shrug and accept this so they get an injection of money into their bank account and don't have the 'hassle' of trying to resell their phone again. Music Magpie know this and no doubt are rubbing there hands in glee when gullible customers just accept their reduced offers. Utter con artists. My phone was pristine and I requested it returned to me. AVOID AVOID AVOID and do not accept their reduced offers based on fabricated rubbish to further line their pockets. Utter joke.”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience was not positive. Having looked into your order, as mentioned, your item was regraded from good condition to poor condition due to heavy scratches. This goes beyond the wear and tear expected of a good condition phone so it could not be accepted as such. For clarity, the scratches to the item are on the screen of the device as opposed to the casing. We have images of your device when it was received to depict the scratches to the screen. When the offer for a tech item is revised, we inform the customer via email where they have the option to either accept or decline it. If the customer declines, the item will be returned to them free of charge. Kind regards, mM CS

Posted 7 years ago

“Sent 2 large boxes of electronics. Only received payment for one, when querying the other I was advised the PlayStation I sent had not been received yet all other items in the box arrived no problem at all. They're still denying receipt and haven't paid for the other items yet either... 3 months later!”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience was not positive. Having looked into your orders, I can see there is a PS2 fat listed in one order where as there is a PS2 slim listed in the other. The PS2 fat was accepted and paid for but we have not received a PS2 slim from your order. Were there two consoles? Kind regards, mM CS

Posted 7 years ago

musicMagpie is rated 4.6 based on 9,493 reviews