musicMagpie Reviews

Name: musicMagpie
Address: -, - United Kingdom,, Macclesfield
Rating: 4.63

4.6 Rating 9,503 Reviews

92 %

of reviewers recommend musicMagpie

4.6

Based on 9,503 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About musicMagpie:

GET CASH FOR OLD CDs, DVDs and Games - www.musicMapgpie.co.uk is the only online site that allows users to turn all their old and unwanted CDs, DVDs and Games into cash in one free and simple process.

Every year millions of CDs, DVDs and Games are thrown away and they can be worth anything from 30p up to £15.

Visit Website

Email:

enquiries@musicmagpie.co.uk

Location:

-, - United Kingdom,
Macclesfield

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musicMagpie 5 star review on 23rd October 2020

Kellyanne Lawrie

musicMagpie 5 star review on 16th October 2020

Vivian Miller

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problem with the purchase, but when a fault developed, the after sales service was abysmal. I will not be using this company again.”

Helpful Report

Posted 7 years ago

Hello Rosemary, We're sorry to learn your experience was not positive. When a fault develops with a device bought from our store, and is within the 12 month warranty, the item needs to be returned to us so this can be looked into. We received your returned item on 29/1, with the fault being repaired the following day. We dispatched your device on 30/1 and the returned item was signed for on 3/2. Kind regards, mM CS

Posted 7 years ago

“Scam Did not receive the money it said on the app Spoke to someone from music magpie on the phone and they said that they forgot to scan it and it was misplaced in the warehouse and that they would send payment and he apologised but they have not yet and he said that it would be sent very quickly it still has not been send 3days ago”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience was not as positive as we'd have hoped. Unfortunately the email address used to post this review isn't on our database. We would need the email used for your musicMagpie account, or your order ID to be able to look into this further. Kind regards, mM CS

Posted 7 years ago

“Offered £40 for three mobile phones Actually received £3 for all 3”

Helpful Report

Posted 7 years ago

Hello Kath, We're sorry to learn your experience was not as positive as we'd have hoped. Having looked into your order, we can see that you listed a Galaxy Ace 3 in good condition, which we were offering £10.10 for. The device we received was a Galaxy Ace 2 which was faulty as the device would not power up. We regraded the item and the revised offer was accepted. Also listed in your order was a Galaxy Ace 4 in good condition whereas we received a S6810 Galaxy Fame in good condition. The price we were offering for the item we received was £1.40, as opposed to the £16.10 for the Ace 4. The revised offer was also accepted. The final item in your order was listed as a Xperia L1. This again was not what was received - the last time was a Xperia T which was faulty. It was found to be faulty due to the broken back panel and the pressure marks on the screen of the device. The revised offer was accepted. As all of the items weren't as listed, and the conditions had changed for some of the devices, this meant the price offered was altered from £41.20 to £3.11. Kind regards, mM CS

Posted 7 years ago

“Don't send your phone they are a rip off”

Helpful Report

Posted 7 years ago

“They quoted 67pound for my husband phone. This morning they said it worth £6.70 wripe off it was in full working order untill they damaged it I have photos to prove it”

Helpful Report

Posted 7 years ago

Hello, As the email provided is not stored on our database, we would require the order ID or email address linked to the account to look into this further. All tech items are tested in the condition in which they are received. Kind regards, mM CS

Posted 7 years ago

“They offered £60 for i phone 6s which i bought from them for £250 stating water damage ive had no water damage to the phone ...and offered £4.50 for a 5 s stating its a 4 s and scratched it was immaculate condition”

Helpful Report

Posted 7 years ago

Hello Sandra, We're sorry to learn your experience was not as positive as we'd have hoped. Your order was created for an iPhone 5s (16gb) Vodafone and iPhone 6s (16gb) Vodafone. These are not the devices we received; when your order was received, it contained an iPhone 4s and an iPhone 6. When the iPhone 6 was tested, liquid damage was found to the screen of the device alongside a number of heavy scratches. This damage meant the item could not be accepted as being in good condition as it was in poor condition. The 4s was found to be in poor condition due to heavy scratches to the screen. Both items were regraded and a revised offer was made. These offers reflected what we were offering at the time of receipt. As both offers were declined, both items were returned to you free of charge, as per our price promise. Kind regards, mM CS

Posted 7 years ago

“None of the DVDS work, they freeze consistently, I have bought other DVD's since and they are fine.”

Helpful Report

Posted 7 years ago

Hello, We are sorry to learn of the issues with your order. Could you please contact customer services directly so this can be resolved? Kind regards, mM CS

Posted 7 years ago

“I sent my phone with USB charger cable and charger to musicmagpie after an agreed sale. My phone failed a quality assessment due to screen burn. Seems a common problem they find. They returned my phone without it’s USB cable and charger and also setup a password on my phone. I now can’t access my phone and they won’t give me the password.”

Helpful Report

Posted 7 years ago

Hello Kevin, We're sorry to learn your experience was not as positive as we'd have hoped. As we do not ask for chargers when selling phones, but only the device, chargers are often recycled upon receipt. We apologise for any inconvenience this causes. A password should not have been set up on your phone when it was tested - if this has been the case, we apologise. As explained via email, the device can be returned to us so this lock can be rectified. Kind regards, mM CS

Posted 7 years ago

“Crooks - refused to refund for an item they charged for but never dispatched. Avoid at all costs”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn of the issues with your order. As your order was confirmed in August 2017, but the issue with the order was not raised until January 2018, we were unable to issue a replacement or refund. Any missing or faulty items would need to be reported to us within 30 days. Kind regards, mM CS

Posted 7 years ago

“I bought 2 c.ds both started skipping tracks ,Sorry wont buy anymore things from this site.Unless I get a re-fund.Not happy at all Mr D.B.Staniland..”

Helpful Report

Posted 7 years ago

Hello Dale, We're sorry to learn the items you received weren't suitable. Please contact customer services directly on contactus@musicmagpie.co.uk so this issue can be looked into further and resolved. Kind regards, mM CS

Posted 7 years ago

“I sent them two items: The first item one of their 'most experienced' engineers was unable to turn on?! After providing evidence that it had worked fine at home they granted me a re-test... the device powered on fine. Second item was re-valued after it was 'unable to connect to Wifi'. When I queried this they told me they couldn't turn the Wifi on. I asked which one they meant but after around 3 seperate attempts over the course of a month they failed to get back to me each time. They eventually offered to return the device rather than get a response from their tech department.”

Helpful Report

Posted 7 years ago

“This company is shocking there customer service is disgraceful and they don’t tell you the correct information they mislead you! Don’t use this company go to a better company like car phone warehouse!”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience was not positive. Cheques were sent for your sending orders on 06/01/2017 and 18/01/2017. Kind regards, mM CS

Posted 7 years ago

“Sent them a working iPhone 5s for sale. Received an email from them titled "Your item is not as specified. Please view our Revised Offer". They claimed the reason to be "Screen - green frame around LCD more than 1 cm" and so the offer was reduced to £19.50. Needless to say the phone (and screen) was fine when I sent it to them. I instructed them to return the phone - I'd sooner throw it away than give it to them!”

Helpful Report

Posted 7 years ago

“Be very careful selling your stuff to this scam company. I've had good experiences but one time I sent a game with a accessory and it was rejected. The game and cable was worth £30+ online and music magpie said they'd pay £15, except they rejected it due to damaged artwork. When I posted it the artwork was very good only minor wear and tear which to be expected from a cardboard box as opposed to a plastic one. I will not be using again.”

Helpful Report

Posted 7 years ago

Hello Simon, We're sorry to learn your experience was not positive. The order was looked into by the complaints team, which has now been resolved. Kind regards, mM CS

Posted 7 years ago

“I sent a phone in excellent condition. Nightmare tracking the delivery of it. When they eventually received it, they dropped the original quote by £50! They are alleging the phone is in poor condition despite it never having been out of it's case, Declined the offer so now I'm waiting for this awful outfit to return it. Check out their phone buying reviews on trustpilot where you will see this is a common trick they try. Most of their reviews are left by people buying CD's for £2!”

Helpful Report

Posted 7 years ago

Hello Eddy, We're sorry to learn your experience was not positive. When your item was received and tested, it was found that the item was not in good condition as originally listed, but rather poor condition. This is due to casing damage on the phone - a number of scuffs and scrapes were noted, which goes beyond the light wear and tear of a good condition device. We received an offensive response via email in regards to the regraded item. Offensive language will not be tolerated. The device was returned to you on 30/12. Kind regards, mM CS

Posted 7 years ago

“continuous miscommunication between the courier and music magpie. failed to turn up to pick up my stuff entirely on one occasion. upon receiving my goods took an extra day to process despite claiming same day payment and then ammending my offer once processing. samsung galaxy valued at one hundred and ninety pounds by music magpie- phone in perfect working order. as they receive it claim 'poor' condition and offer me one hundred and fifteen pounds. two weeks after starting this process i am left to now wait until they can be bothered to send it back to me. Really really appauling”

Helpful Report

Posted 7 years ago

Hello Tom, We're sorry to learn your experience was not positive. We apologise for the issues raised with the courier; we have listened to customer feedback on the courier service and removed this option due to a percentage of collections failing. The device in your order was regraded from good condition to poor due to discolouration to the screen. As the revised offer was rejected, the item was returned to you free of charge on 20/12, a day after the offer was rejected. Kind regards, mM CS

Posted 7 years ago

“Music magpie sent the wrong CD again and refused to send a replacement despite it still being advertised on their website. Not happy with response from customer services and won't be using this company ever again!”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience was not positive. When an incorrect item is sent in error, we will replace the item if it is in stock. As the item was not in stock at the time, a refund was issued. Kind regards, mM CS

Posted 7 years ago

“Sent immaculate iPhone 6 with no marks as had screen protector on. Was advised poor condition and heavy scratches which was completely untrue with greatly reduced offer price. Refused and phone returned with big scratch across screen which wasn’t there when sent. Absolute scammers will never use again and will ensure as many as possible aware of their underhand scheme. Rang them and completely disinterested. Disgusted - only gave one star as unable to give zero.”

Helpful Report

Posted 7 years ago

Hello Glyn, We're sorry to learn your experience was not positive. Upon testing, a large scratch was found on the screen of the device, meaning the item could not be accepted as being in good condition. As this is how the item was received, we must assume this is how the item was sent. We would require images of the item prior to sending to look into this issue further. Kind regards, mM CS

Posted 7 years ago

“It was 3 times now I was waiting for my parcel to be picked up. What a waste of time as they need picking up by Christmas.”

Helpful Report

Posted 8 years ago

Hello, We're sorry to learn your experience was not positive. We listened to customer feedback on the courier service, and removed this option due to a number of collections failing. We apologise for any inconvenience caused. Kind regards, mM CS

Posted 7 years ago

“These thief’s always find something wrong with your phone even if you send them a brand new one as a test!”

Helpful Report

Posted 8 years ago

Hello Adam, We're sorry to learn your experience was not positive. Upon testing your device, the camera was found to be faulty - a purple tint was found on the test images. As the camera isn't functioning as it should, this meant the item could not be accepted as being in good condition. The item was regraded and a revised offer was made. As the revised offer was declined, the item was returned to you free of charge. Kind regards, mM CS

Posted 7 years ago

musicMagpie is rated 4.6 based on 9,503 reviews