musicMagpie Reviews

Name: musicMagpie
Address: -, - United Kingdom,, Macclesfield
Rating: 4.64

4.6 Rating 9,493 Reviews

92 %

of reviewers recommend musicMagpie

4.6

Based on 9,493 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About musicMagpie:

GET CASH FOR OLD CDs, DVDs and Games - www.musicMapgpie.co.uk is the only online site that allows users to turn all their old and unwanted CDs, DVDs and Games into cash in one free and simple process.

Every year millions of CDs, DVDs and Games are thrown away and they can be worth anything from 30p up to £15.

Visit Website

Email:

enquiries@musicmagpie.co.uk

Location:

-, - United Kingdom,
Macclesfield

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musicMagpie 5 star review on 23rd October 2020

Kellyanne Lawrie

musicMagpie 5 star review on 16th October 2020

Vivian Miller

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please dont use MM to sell your mobile phone. I have been selling phones for a long time now but decided to give MM a go as their offer was the best. Mobile was factory reset and fully charged and tested and packaged in original manufactures box along with original booklets. 2 days in offer was reduced from £130 to £13 advising there was a fault, no further information supplied as to what. I sit here in anticipation for returned mobile and wish I read the reviews before wasting my time.”

Helpful Report

Posted 7 years ago

“Absolutely terrible, do NOT use music magpie! Wish I'd read reviews before I used them, I normally research before I ise a company and now I know why! Sent 15 items off all amounting to around £200 and they have told me that five of my items are faulty. They were not faulty when I sent them and funnily enough it's the items that were worth the most. They are now offering me around £60 for everything, I'm beyond angry. So now do I accept the offer or decline and receive my items back in a different state I sent them and not be able to sell them anywhere else? Either way I feel like I lose! Absolutely disgusting!”

Helpful Report

Posted 7 years ago

“Similarly to a lot of reviewers I was offered a high price for my iPhone. Only to be told that this price would be reduced by almost £100 because of 'bent casing'. I know for a fact that there is absolutely nothing wrong with the phone as it has been protected by a case and screen protector since the day it was bought! Have declined their offer, here's hoping it will return in the condition I sent it. Do not touch with a barge pole!”

Helpful Report

Posted 7 years ago

“iPhone 6 quoted £200 online. Reduced to £90 due to "lifted screen". I literally used my phone all the way up to the day it collected and it was perfect. I simply upgraded. Declined their scummy offer, got the phone back. Low and behold- the keyboard isn't working properly! I can't even sign into my iCloud now. Taking it to be looked at but it's suspected the digitiser had been left not completely connected to give the impression the phone id faulty, Such a scam. Let this be a warning to everyone- they are working a scam here big time.”

Helpful Report

Posted 7 years ago

“Do not use MM I sent my samsung galaxy note 3 ,well looked after, no scratches or marks & screen protected. Provisional offered £80 Received an email stating screen burn out , £20 offered! I Declined They sent it back and the casing on my phone silver surrounding is marked and scratched to bits This is not!!!! How my phone was sent i bubbled wrapped in original box this phone was is very good looked after condition it was returned in non bubble wrap condition screen protector removed and casing damaged. DO NOT USE THEM!!!!! I will certainly not be using them or buying anything from this company get rid the scammers”

Helpful Report

Posted 7 years ago

Hello Jas, so this can be looked into further, could you please provide your order ID? Kind regards, mM CS

Posted 7 years ago

“MusicMagpie did not fulfill any of their service claims. The collection did not show up on the day. They had my phone for 2 days without paying me. When they eventually emailed me they gave me a tiny revised offer well below their so called "guaranteed price". They made up a nonsense claim about my pristine premium phone in its unmarked box with all of the original accessories. Then they sent me a sly email saying if I did not decline their rip off offer for my perfect premium phone within only 2 hours they would do their deal anyway. If I had not have checked my email within the 2 hours and declined they would have gone ahead and mugged me off. AVOID AT ALL COST!”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience was not positive, and we apologise for the issues faced with the third party courier service. Having looked into your order, I can see that your item was received after 2pm on 26/7 meaning your order would be processed the next working day. This was the case, and your order was processed by our warehouse on 27/7. Upon testing, it was discovered that your item had screen burn which is listed as a fault on our website. Because of this, your item was revised from good condition to faulty condition, with a change in price to reflect this. Please note there is a time frame of four days to reply to a revised offer as was previously stated in our terms and conditions. This gives customers ample opportunity to make a decision on the revision - as you chose to decline the revised offer, the item was returned to you, free of charge. Kind regards, mM CS

Posted 7 years ago

“What a con. Offered £90 small scratch they sent me £32 dont use them”

Helpful Report

Posted 7 years ago

“What a con. Offered £90 small scratch they sent me £32 dont use them”

Helpful Report

Posted 7 years ago

“I tried to sell a 2012 Mac Pro to them as it was easier than selling via Ebay etc. They offered £300. The Mac was in perfect condition when it left me and I had photos to back this up. Music Magpie claimed it was damaged on arrival and gave me an offer of £60. I have sent them the photos to prove it was undamaged but they have just informed me that they are sticking to their £60 offer as the pictures apparently don't show the correct angle. I am still arguing this with them as the damage is fairly substantial and you would be able to see it from almost any angle. Only sold to them as I thought it would be a stress free and quick process. Would not even bother trying them again! Having now read other reviews I'm not the only person to have had this issue.”

Helpful Report

Posted 7 years ago

“i bought a samsung s6 i had it a week it stopped working so i sent it back they emailed me saying i had modified it thats why it stopped working and the warrenty did not cover it so refused refund or replacement they sent me a faulty phone then blamed me i never modified it or messed with it still ongoing dispute with them”

Helpful Report

Posted 7 years ago

“I'm not normally one for putting stuff on fb but I want to make sure no one tries to trade in their old phone with music magpie!!! On their website I got a quote of £130.00 for my old phone providing it met all the criteria-it did. I sent away my phone to then get an email stating said phone was not in the specified condition, as it had liquid damage to the screen, and the revised offer was £13!!!! There was no damage to the phone when I sent it, and what's more, the Sony phone is waterproof!!! I declined the offer and got the phone back, and as you can see from the photos, there is absolutely no damage!! So please be aware everyone that MUSIC MAGPIE are complete con artists, and don't waste your time using them!!! Feel free to share this so that no one uses this company!!!”

Helpful Report

Posted 7 years ago

“This company just rip me of said my Samsung galaxy was faulty. It was in good condition. Not impressed keep away . They just rip off my disabled child well done.”

Helpful Report

Posted 7 years ago

“I have had an exceptionally poor experience with this company and would urge caution - if you send exactly what you say you will and it is in exactly the condition that matches their expectation then I am sure it is fine, but if not, they don't tell you - you just have to guess and contact them to resolve during which no payment is made. They also seemed to randomly decide that they were going to made additional deductions last minute which again were not communicated. Promised my money today after 5 phone calls and still waiting.......”

Helpful Report

Posted 7 years ago

“I sent off an Ipod Touch in excellent condition. No scratches as a screen protector had been used. When they received it, Music Magpie emailed to say it was in poor condition and the casing was broken, so would I accept a lower price. I had packaged it well so I didn't think it could have been damaged in the post. I felt something wasn't quite right so I requested it be returned to me. It was still in perfect condition! Avoid this company. They are clearly dishonest.”

Helpful Report

Posted 7 years ago

“They have my iPad Pro and wouldn't return it even after saying they had it being returned but still waiting and do not answer emails”

Helpful Report

Posted 7 years ago

“Generally poor prices for your products (dvds and cds) in comparison to other sites like Ziffit. Experienced huge time-wasted with being referred to checkmend due to a 'block' on my phone. Once I found there was no block, i was then informed that Music Magpie could no longer process my order due to the 'block'.”

Helpful Report

Posted 7 years ago

“Very unsatisfactory, in fact downright scummy behavior, where delivery is concerned. Think twice before dealing with them. I certainly never will again. Bad news.”

Helpful Report

Posted 7 years ago

“I sent my Samsung Galaxy Alpha to them, it was only a year and a half old, and I only sent it to them to get some money towards a new phone. When I sent it it fit all the criteria for 'Good' condition. I then had an email to say it was not as I had said. So their offer of £50.60 went down to £7.40, as the home button didn't work! I received it back, and low and behold my home button has been stuck down!! It had absolutely no issues until I sent it there and now it is ruined completely. Avoid these scammers.”

Helpful Report

Posted 7 years ago

“Sent Samsung Galaxy S6 in very good condition, well packaged and not faulty. Received email saying camera lens was damaged and offer reduced from £150 to £31. The camera was working perfectly and taking photos up until the day I sent it away. I have rejected the offer and am awaiting return of my phone.......”

Helpful Report

Posted 7 years ago

“Total time wasters, initially offered very good price for used phone then reduce the price considerably even for minor scratches on back case. Dont waste time with them.”

Helpful Report

Posted 7 years ago

musicMagpie is rated 4.6 based on 9,493 reviews