musicMagpie Reviews

Name: musicMagpie
Address: -, - United Kingdom,, Macclesfield
Rating: 4.63

4.6 Rating 9,503 Reviews

92 %

of reviewers recommend musicMagpie

4.6

Based on 9,503 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About musicMagpie:

GET CASH FOR OLD CDs, DVDs and Games - www.musicMapgpie.co.uk is the only online site that allows users to turn all their old and unwanted CDs, DVDs and Games into cash in one free and simple process.

Every year millions of CDs, DVDs and Games are thrown away and they can be worth anything from 30p up to £15.

Visit Website

Email:

enquiries@musicmagpie.co.uk

Location:

-, - United Kingdom,
Macclesfield

Write Your review

Tell us how musicMagpie made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

musicMagpie 5 star review on 23rd October 2020

Kellyanne Lawrie

musicMagpie 5 star review on 16th October 2020

Vivian Miller

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm not normally one for putting stuff on fb but I want to make sure no one tries to trade in their old phone with music magpie!!! On their website I got a quote of £130.00 for my old phone providing it met all the criteria-it did. I sent away my phone to then get an email stating said phone was not in the specified condition, as it had liquid damage to the screen, and the revised offer was £13!!!! There was no damage to the phone when I sent it, and what's more, the Sony phone is waterproof!!! I declined the offer and got the phone back, and as you can see from the photos, there is absolutely no damage!! So please be aware everyone that MUSIC MAGPIE are complete con artists, and don't waste your time using them!!! Feel free to share this so that no one uses this company!!!”

Helpful Report

Posted 8 years ago

“This company just rip me of said my Samsung galaxy was faulty. It was in good condition. Not impressed keep away . They just rip off my disabled child well done.”

Helpful Report

Posted 8 years ago

“I have had an exceptionally poor experience with this company and would urge caution - if you send exactly what you say you will and it is in exactly the condition that matches their expectation then I am sure it is fine, but if not, they don't tell you - you just have to guess and contact them to resolve during which no payment is made. They also seemed to randomly decide that they were going to made additional deductions last minute which again were not communicated. Promised my money today after 5 phone calls and still waiting.......”

Helpful Report

Posted 8 years ago

“I sent off an Ipod Touch in excellent condition. No scratches as a screen protector had been used. When they received it, Music Magpie emailed to say it was in poor condition and the casing was broken, so would I accept a lower price. I had packaged it well so I didn't think it could have been damaged in the post. I felt something wasn't quite right so I requested it be returned to me. It was still in perfect condition! Avoid this company. They are clearly dishonest.”

Helpful Report

Posted 8 years ago

“They have my iPad Pro and wouldn't return it even after saying they had it being returned but still waiting and do not answer emails”

Helpful Report

Posted 8 years ago

“Generally poor prices for your products (dvds and cds) in comparison to other sites like Ziffit. Experienced huge time-wasted with being referred to checkmend due to a 'block' on my phone. Once I found there was no block, i was then informed that Music Magpie could no longer process my order due to the 'block'.”

Helpful Report

Posted 8 years ago

“Very unsatisfactory, in fact downright scummy behavior, where delivery is concerned. Think twice before dealing with them. I certainly never will again. Bad news.”

Helpful Report

Posted 8 years ago

“I sent my Samsung Galaxy Alpha to them, it was only a year and a half old, and I only sent it to them to get some money towards a new phone. When I sent it it fit all the criteria for 'Good' condition. I then had an email to say it was not as I had said. So their offer of £50.60 went down to £7.40, as the home button didn't work! I received it back, and low and behold my home button has been stuck down!! It had absolutely no issues until I sent it there and now it is ruined completely. Avoid these scammers.”

Helpful Report

Posted 8 years ago

“Sent Samsung Galaxy S6 in very good condition, well packaged and not faulty. Received email saying camera lens was damaged and offer reduced from £150 to £31. The camera was working perfectly and taking photos up until the day I sent it away. I have rejected the offer and am awaiting return of my phone.......”

Helpful Report

Posted 8 years ago

“Total time wasters, initially offered very good price for used phone then reduce the price considerably even for minor scratches on back case. Dont waste time with them.”

Helpful Report

Posted 8 years ago

“Don't use this company rip off,, Sent my phone to them for a price that was more than fair, waiting for email to say money was on it way but for 50pound less them quoted making out I had a email for the new price which I didn't,, and I could not have my phone back as it was to late was not happy,, I just as well had given it away it was a S5 and Gr8 condition,, do not trust,,”

Helpful Report

Posted 8 years ago

“DO NOT EVER USE THIS COMPANY!!!!!! DO NOT USE THIS COMPANY!!! YOU'D BE BETTER OFF TAKING YOUR ITEMS TO A CHARITY SHOP. I sent my practically brand new iPad to this company via DPD collection. The iPad had no scratches, no marks, no chips, and no cracks. I packaged the iPad correctly, using bubble wrap and other things to ensure that it wouldn't get damaged. Once the iPad had arrived to music magpie I received an email saying that the iPad 'is not as originally specified' and that it had a crack in the screen. So I called Music Magpie to find out why my iPad had been damaged, whether it had been in transit or by someone at Music Magpie because this was not how I sent it. A man from music magpie told me he would contact me by the end of the day to find out why it had been damaged. This never happened. I called again to talk to someone at music magpie and they accused me of lying and said that it had not been damaged in transit or by someone at music magpie. LIARS. Therefore they accused me of sending it damaged. NOT TRUE. No one had taken responsibility so now I have a broken iPad on its way back to me. DO NOT USE THIS COMPANY”

Helpful Report

Posted 8 years ago

“Scammers!!! DO NOT SEND YOUR ITEMS TO THEM !!!! they'll take your iPhone and review your offer then they don't give you the stated 4 days on there policy, i'll never use any of these websites again, once they have your item you are screwed and try complaining, they have no evidence to back up there claims!!!! Never ever again do not get tricked by these guys have reported to trading standards”

Helpful Report

Posted 8 years ago

“My partner and I are moving abroad and had a large amount of CDs, DVDs, games and tech to get rid of. We decided to give Music Magpie a go as they are always being advertised and their app allows you to scan the barcodes for the CDs, DVDs and games, which we thought would save some time. We scanned all items in and we were quoted around £289, so we boxed up the items into 5 boxes; so far so good. We booked the courier to pick up our items the following day and were sent a Pack and Send Guide which included one label for our boxes and we were advised in the email that if we required additional labels for any more boxes, we would need to print them from our account online. We logged in online and there was no option to print additional labels, so we went on the web chat and the young man we spoke to had no idea why this option wasn't available, but told us that we actually didn't need any additional labels as they had booked DPD as our courier and they printed their own labels. When the courier arrived the next day, they had only been told about 4 packages so they could not take all of our boxes. We then spoke to someone else on the webchat, who apologised and re-booked the courier for Monday. I then emailed Music Magpie also to confirm that the courier would know I had 5 boxes to be picked up. I received a reply from Music Magpie confirming that was the case. On Monday, guess what? The courier was only expecting 4 boxes again so he suggested that he take 4 of the boxes and we re-book with Music Magpie to pick up the 5th separately. I then called Music Magpie and spoke to someone, asking them to send ANOTHER courier the following day for the 5th box. So finally all of our boxes arrived at Music Magpie. I then received an email to say that 2 of our CDs were missing, asking us if we had decided not to sell them? I replied saying that there was no way 2 CDs could be missing, as we had scanned all items and immediately boxed them for sending. I then told them that I was disappointed with the service I had received so far and asked them to check again whether our items were there. I did not receive a reply. 2 days later, I received an email saying 'Good news! Your payment from Music Magpie is on its way!' which said that they were sending a payment of £266 - around £20 less than we had originally been quoted. There was no explanation or breakdown of the payment so we could not understand why we were being paid less. Finally, I received a reply to my email regarding the missing CDs, but it did not address any of the points in my email and it did not let me know whether the CDs were ever found or not; it simply told me that my order was now complete. I do apologise for the lengthy review but I feel people need to know about this as I have experienced problems from start to finish with them and I really do not want someone to fall into the same trap of assuming this is a good company because they are a household name and they have a flashy app. I really cannot stress this enough: DO NOT USE THIS COMPANY.”

Helpful Report

Posted 8 years ago

“They tried to pay less for our phone which was in near perfect condition. The price went from £171 down to £42!”

Helpful Report

Posted 8 years ago

“Music magpie are literally a bunch of thieving magpies. They paid me less than half of what they originally quoted me for my items; my stuff was in good, playable order, and they absolutely fleeced me. AVOID - go into computer exchange or sell it yourself on eBay.”

Helpful Report

Posted 8 years ago

“This company is a joke - They are slow and don't live up to the promises on their website. Customer services are also a joke”

Helpful Report

Posted 8 years ago

“Without doubt the worst customer service I have ever experienced, lazy, deceitful and potentially one fraudulent employee" 15 hours ago i posted a review, since then i have revived one email for them asking for further details. This relates to among other things fraudulent activity on my bank account that happened after i raised some points with them and asked for clarification. Since then they have deleted my customer account and are claiming to have no knowledge of my order, well my order number is 4025838 and i have hard copies of the 2 transactions..so they can not still deny knowledge. You need to research and read further reviews and be careful in giving bank details, it has certainly been bad for myself. I would urge anyone to seriously consider using another method. I will continue to post updates here, all statements are true,factual and will be backed up by hard copy. Anyone wishing to see the email stream between myself and this company can contact me and this will be forwarded to you.”

Helpful Report

Posted 8 years ago

“Sent 2 samsung s5s in excellent condition was quoted £75 each but came bsck saying item faulty we will offer you £15 each one had screen burn other screen fade. Both of these items had been used with cases and glass screen protectors so this is rubbish. Declined their offer still waiting for them being returned just hoping after reading other reviews that they are returned in condition they were sent. Don't use this company you will get ripped off. This company really needs looking into as so many bad reviews wish i'd read them before.”

Helpful Report

Posted 8 years ago

“I was offered £37 for my iPhone 5C. It was in near perfect condition, with only very light marks on the back. I was then emailed a revised offered of £6 as the touch screen was not working. This is an absolute lie as it was working perfectly when it was sent to the company only 2 days before. Music Magpie should be more honest with their offers, rather than invent faults with phones they receive. Had I known I would have been offered £6 I would not have went to the trouble of sending it off. Furthermore, when I tried to get more information from their customer service, they were worse than useless. I will never use this company again.”

Helpful Report

Posted 8 years ago

musicMagpie is rated 4.6 based on 9,503 reviews