musicMagpie Reviews

Name: musicMagpie
Address: -, - United Kingdom,, Macclesfield
Rating: 4.63

4.6 Rating 9,506 Reviews

92 %

of reviewers recommend musicMagpie

4.6

Based on 9,506 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About musicMagpie:

GET CASH FOR OLD CDs, DVDs and Games - www.musicMapgpie.co.uk is the only online site that allows users to turn all their old and unwanted CDs, DVDs and Games into cash in one free and simple process.

Every year millions of CDs, DVDs and Games are thrown away and they can be worth anything from 30p up to £15.

Visit Website

Email:

enquiries@musicmagpie.co.uk

Location:

-, - United Kingdom,
Macclesfield

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musicMagpie 5 star review on 23rd October 2020

Kellyanne Lawrie

musicMagpie 5 star review on 16th October 2020

Vivian Miller

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Without doubt the worst customer service I have ever experienced, lazy, deceitful and potentially one fraudulent employee" 15 hours ago i posted a review, since then i have revived one email for them asking for further details. This relates to among other things fraudulent activity on my bank account that happened after i raised some points with them and asked for clarification. Since then they have deleted my customer account and are claiming to have no knowledge of my order, well my order number is 4025838 and i have hard copies of the 2 transactions..so they can not still deny knowledge. You need to research and read further reviews and be careful in giving bank details, it has certainly been bad for myself. I would urge anyone to seriously consider using another method. I will continue to post updates here, all statements are true,factual and will be backed up by hard copy. Anyone wishing to see the email stream between myself and this company can contact me and this will be forwarded to you.”

Helpful Report

Posted 8 years ago

“Sent 2 samsung s5s in excellent condition was quoted £75 each but came bsck saying item faulty we will offer you £15 each one had screen burn other screen fade. Both of these items had been used with cases and glass screen protectors so this is rubbish. Declined their offer still waiting for them being returned just hoping after reading other reviews that they are returned in condition they were sent. Don't use this company you will get ripped off. This company really needs looking into as so many bad reviews wish i'd read them before.”

Helpful Report

Posted 8 years ago

“I was offered £37 for my iPhone 5C. It was in near perfect condition, with only very light marks on the back. I was then emailed a revised offered of £6 as the touch screen was not working. This is an absolute lie as it was working perfectly when it was sent to the company only 2 days before. Music Magpie should be more honest with their offers, rather than invent faults with phones they receive. Had I known I would have been offered £6 I would not have went to the trouble of sending it off. Furthermore, when I tried to get more information from their customer service, they were worse than useless. I will never use this company again.”

Helpful Report

Posted 8 years ago

“They sent me a lower spec phone than that was described. I'm glad I checked otherwise I might have been nonethewiser. As I needed it straight away due to a broken phone I asked if they could refund the difference in price between the two specifications. They refused and now I have to return the phone meaning I am not only without a phone but have to go through all of the haste of transferring my work.”

Helpful Report

Posted 8 years ago

“Sent an immaculate condition Galaxy S6 WITH hard case and screen protector and foam padding. Email received saying that the screen had been "lifted" and back was loose.. Yet the case is undamaged?! .. Total scam artists. I am 100% convinced that they have damaged the phone in an attempt to lower their original bid of £150. I have requested that the phone be returned so I can begin legal proceedings for the damage to the phone. No wonder they have been investigated by Watchdog previously!”

Helpful Report

Posted 8 years ago

“Sent a Samsung galaxy s6 edge to these time wasters that they agreed a price of £180 on , the phone had had a screen protector and been in a rubber case all it's life they got the phone told me it was in poor condition as it was faded and offered £99. How can a phone that been in a case be faded . Scam artists”

Helpful Report

Posted 8 years ago

“The same as a lot of people on here I had an offer of £65 for my iPhone 5s, I accepted and sent phone to them, then received an email saying item not as described (poor condition) with a new offer of £31!! I declined!”

Helpful Report

Posted 8 years ago

“Failed to deliver DVD”

Helpful Report

Posted 8 years ago

“Website doesn't work properly and when offer was reduced I tried to reject offer I couldn't.”

Helpful Report

Posted 8 years ago

“i bought two mobile phones from this place and both where broken, complete waste of time.”

Helpful Report

Posted 8 years ago

“My boxes of products were collected on the 11th of May, 6 days down the line I received an e-mail saying they were received, it has been a WHOLE 24 days later and I still am yet to be paid, their excuse is that they didn't receive all of my items, though they went through the effort of e-mailing me that they had?, stupid pathetic company. Took a whole 30 days since they recieved the items and I AM STILL NOT PAID. I would never advise using this company, despite positive reviews.”

Helpful Report

Posted 8 years ago

“I upgraded my iPhone to a 7 and had an unlocked 64gB iPhone 6s to sell, in perfect condition. I went on a price comparison site and music magpie quoted £270 so I "sold" it and a courier picked it up. Within a day I received an email saying I had a revised offer of £150 due to "substantial damage" on the phone. It was in mint condition when I sold it! I declined the offer and it was returned to me. There were stickers all over the screen indicating the "damage" - a scratch had appeared!! DO NOT USE THEM!! As an aside I went to a local Game store and sold it for £200!!!”

Helpful Report

Posted 8 years ago

“Ordered a £300+ mobile to replace my broken phone in an emergency, paid for 24 hour service as urgently needed it for my own wedding. Should have arrived Friday, found tracking for royal mail was saying that they have been notified that there is a parcel to collect but it has not been picked up yet. Contacted Magpie, who said it definitely went out on the Thursday, contact Royal Mail who said they we only told at 5pm on the Thursday that there was a parcel, nearly 16 hours after I placed my order. Magpie's response was see if it arrives, call us if it doesn't. 6PM Friday ...nothing. Checked tracking, had only just been picked up Friday afternoon. Contacted Magpie, they said "here is a £3.50 refund, nothing more they can do". So now I have a wedding this weekend with no phone, my guests etc cannot call me, I can't take photos. With the bank holiday Monday coming up it isn't going to arrive at my work address until Tuesday, when I'm on my honeymoon. Customer services was unwilling to do anything to help, he actually argued they sent it out in time, then contradicted himself saying they sent it a day late, he couldn't work out in his head that ordering Wednesday evening on a 24 hour service should arrive Friday. Ovoid like the plague if you need reliable delivery times!”

Helpful Report

Posted 8 years ago

“Wrote this review this morning on Trustpilot and they blocked it trying to cover themselves. I have now lost all confidence in them as a company. I wanted to sell my Windows 8 laptop and received what I thought was a good quote from them, packaged and sent my laptop. I received a "revised" quote back from quality assessment saying they had found the laptop didn't have windows 8?! It was fully reset and checked (I work in IT) before I sent it off. The revised quote was about 10% of the original quote and I rejected instantly. What a waste of time this was. Don't bother wasting your time with this company.”

Helpful Report

Posted 8 years ago

“I would give big minus if possible.My 12 year old son collected all DVD's what we had with my permission as he wanted save money to go for school trip. The final value was little bit over £80. The boxes was collected etc. Then in few days we received email the items hasn't arrived yet. We need send items or othewise everything will be cancelled. I get in touch with MusicMagpie. They said items has been lost within delivery company not with them. They will open case and get back within 5 working days. It's been a month and still didn't heard nothing. Just disgusting!!!”

Helpful Report

Posted 8 years ago

“Absolutely nothing wrong with my phone, sent it to them and they declined saying it had screen burn. Completely wrong and fraudulent.”

Helpful Report

Posted 8 years ago

“sent a faulty iPhone 5s 32gb Gold (bought refurbished from musicMagpie via amazon in 2015) but I put it in an older iPhone box (for a broken iPhone 5s 16gb Silver which I had sold to Mazuma). They do say any box will suffice but don't believe them! I am pretty certain that they used the IMEI on the box to do a checkmend report instead of the iPhone that was sent, which showed a block. I asked them to run the IMEI report again using the iPhone I sent and not the box. They came up with another report (not apologising for previous mistake or explaining anything) and sent a report id no and saying that there is still a block that I need to have removed. When I checked the new report no, there is no red flag mentioned on the report at all but weirdly the report is also dated for May 2015 when we are in May 2017. When I queried this, I was sent another auto email repeating their previous email. Checkmend are themselves rubbish communicators - the people receiving the emails (i assume people are replying but not sure) is also sloppy, robotic and irrelevant to the query. For £25, the irritation this is causing doesn't seem wroth it. They say they will recycle responsibly if the issues are not resolved. I hope that this is at least what happens and they are not just going to be rubbish in doing that at least. I had a flawless experience with Mazuma and would recommend them heartily - they will also send you the packaging. I most certainly DO NOT recommend musicMagpie. Suspiciously, musicMagpie appears to query negative reviewes on trustpilot where I just published this review. Trustpilot are actually taking them down and asking customers to send evidence to back up experience. I have done this but anyway - do beware!”

Helpful Report

Posted 8 years ago

“Sent in a perfectly good iPHONE 5S offered £75.00, had an email that said it had chip on the screen (which it didn't when it left me), revised offer to £70, I declined. The phone was returned today and a chip has miraculously appeared, make of that what you will.”

Helpful Report

Posted 8 years ago

“i wouldn't even give them 1 star if i could. what a bunch of lying idiots. offered £70 for iphone but when sent in they revised their offer to £21! absolutely nothing wrong with the phone, in immaculate condition. What sort of desperate person would accept £21! Avoid avoid avoid”

Helpful Report

Posted 8 years ago

“Disappointing service - and product! I received the iPhone 6 promptly and it was in excellent cosmetic condition. But after 2 weeks' use it had a software crash and was unusable. Their response to my request for a return envelope was slow and I had to call them. On receiving the phone back they sent me an email to say they had no replacement and were refunding me - no personal contact as to whether I might like an alternative. I have bought a refurbished phone with another company now.”

Helpful Report

Posted 8 years ago

musicMagpie is rated 4.6 based on 9,506 reviews