musicMagpie Reviews

Name: musicMagpie
Address: -, - United Kingdom,, Macclesfield
Rating: 4.63

4.6 Rating 9,506 Reviews

92 %

of reviewers recommend musicMagpie

4.6

Based on 9,506 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About musicMagpie:

GET CASH FOR OLD CDs, DVDs and Games - www.musicMapgpie.co.uk is the only online site that allows users to turn all their old and unwanted CDs, DVDs and Games into cash in one free and simple process.

Every year millions of CDs, DVDs and Games are thrown away and they can be worth anything from 30p up to £15.

Visit Website

Email:

enquiries@musicmagpie.co.uk

Location:

-, - United Kingdom,
Macclesfield

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musicMagpie 5 star review on 23rd October 2020

Kellyanne Lawrie

musicMagpie 5 star review on 16th October 2020

Vivian Miller

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a similar experience to Trevor (few comments down) Samsung S6 Edge quoted £180 - but then some how it had 'screen burn' even though the phone was in perfect condition when it was sent to them! Will not be using them again - don't waste your time with this company.”

Helpful Report

Posted 8 years ago

“I sent a large order to musicMagpie that included 2 Xbox 360s, a Wii, a PS2, and numerous games and DVD's. I took great care in ensuring that all barcodes were entered correctly and my items were promptly valued at £107, a price with which I was satisfied. I then arranged a date for a courier to collect my items and I ensured that I was home during the arranged date. Unfortunately, however, I was not provided the promised details of an 'hourly slot' for collection and no courier arrived, meaning I had waited at home between 8 am and 6 pm for nothing. On top of the inconvenience of then having to reschedule another day for a courier to arrive, while the majority of items were paid for as promised, musicMagpie only paid £78.45 of the total price, citing 'incorrect barcodes' on the two most valuable games. As these will not be returned despite no evidence of the barcodes being incorrect, it is hard not to feel that musicMagpie endeavour to find supposed faults with orders to avoid paying their full value. This paired with the courier fiasco resulted in a very disappointing experience. Having had musicmagpie attempt to block this review on trustpilot, it is clear that they carefully doctor their profile on the site as searches on other review sites reveal largely negative feedback.”

Helpful Report

Posted 8 years ago

“I ordered a refurbished iPhone 6, which broke within 2 days. After a slow response from customer service, i had a replacement within 10 days (after sending many tweets and emails to try and speed things up). The replacement arrived poorly packaged and broken, as it would not charge or connect to a computer.”

Helpful Report

Posted 8 years ago

“I ordered an Xbox360 from them and registered my details with them and paid by Paypal,so they "should" have had my Full address,but after tracking the delivery, I am told by the post office"ws cannot deliver your parcel ,because your address is incomplete" so it was returned to Music maggpie. After contacting them and making sure they had my Full address , they then send the Xbox out again WITHOUT a power supply unit,what's the point of an Xbox without power. I will never use these people again.”

Helpful Report

Posted 8 years ago

“appalling customer service. Sent a 6S which they say is still locked to icloud. I've removed it from my icloud but they say I haven't! They now say they won't return my phone but will 'recycle' it! In other words, throw it away! Taking further advice DO NOT USE!!”

Helpful Report

Posted 8 years ago

“I sent a perfectly working galaxy note edge to Magpie, following a £170 offer. A couple of days later I received a revised offer of £16 and the explanation that my phone had screen burn. I declined the offer and they returned my phone. The phone had been taken apart, as the security seal was missing, and screen was completely covered with screen burn. I was using the phone up until the day I sold it and would have noticed any screen damage. I am very careful with my phone's and this was in immaculate condition. I feel like MM have scammed me, especially considering their trust pilot scores are so high!”

Helpful Report

Posted 8 years ago

“Sent a near perfect iPhone 6 that they offered £150 for and they've emailed back to say it's not as described and that the charging port is defective (which I know is not true) and revised the amount to £120 needless to say I've declined it.”

Helpful Report

Posted 8 years ago

“order never recieved”

Helpful Report

Posted 8 years ago

“Sent my old s6 with no problems what so ever. Only sold it as Had upgrade. Had email saying it had cracked screen. It left me in perfect condition. Would never use these again!!!”

Helpful Report

Posted 8 years ago

“Two electronic items they said weren't as listed . One I listed as faulty , they said it had a cracked screen , yes I know that that's why I listed it as faulty !! 2nd came the Paperwhite Kindle , they then came back and said this also wasn't as listed , the Kindle hadn't been used by anybody and was a replacement from Amazon . The price dropped from £39 to £12 . I declined both offers. I then noticed that 1 of the books that I sold they had reduced to £0 . When I questioned them on this item as it was a hard back excellent quality item they said the book had an incorrect bar code and have refused to return but never offered a different amount . I have approached them and Advised that the barcode I entered brings the name of the book up automatically which was surprisingly the same as the one on the book that I sent they quoted that they don't return media . I feel they are in breach of contract as they haven't even offered a different amount , they have kept the book and just not paid for it ! Basically , disgusting customer service and I think they down value your items as they think you will just say yes . Would I recommend them? Absolutely Not ! - complete RUBBISH !!”

Helpful Report

Posted 8 years ago

“I had received a iphone 5s for my birthday and apart from the speakers constantly crackling and the wifi settings flicking on and off. My phone died after a day of light use”

Helpful Report

Posted 8 years ago

“Sent a perfectly good and fully boxed Iphone 5 to music magie for £50 offer. On reciept they claimed it was locked to EE which is just a total lie as it was bought new from apple store and has had a 3 card in it since then and offered £30. Needless to say I rejected the offer. Not to be trusted”

Helpful Report

Posted 8 years ago

“DO NOT USE MUSICMAGPIE: I only gave musicmagpie 1 star because there is not an option for no stars. This site is a con, they offer you better prices than others for your mobile to entice you in. I sent a S6 Edge in perfect condition as they offered £200, I also sent in the same package an S4 which they valued at £50. I then received an email saying the S6 was defective (screen burn) and they offered a revised price of £50, it was not defective. They also stated the camera did not work on the S4 which is untrue because it did and they offered me £8. The next bit is the con as they then tell you you have until 2pm the same day to reject the revised offer or they will go ahead and process the order. I received their first email at 10am so that gave me 4hrs. Luckily I was off work that day so could access my emails quickly. I rejected both offers so they had to return my phones, as I new there was no screen burn on the S6 and the camera worked perfectly on the S4. I can not advise you enough not to use them. I sent both phones to Mazuma and received £180.”

Helpful Report

Posted 8 years ago

“They are totally wrong to offer high prices for technology and as soon as they get them knock them down to ridiculous prices they just reel people in with high prices and then it seems to be in a different condition!!”

Helpful Report

Posted 8 years ago

“Music magpie offered £115 for iPad mini 2 32gb. I sent it and 2 days later got an offer for £11.60!!!! Are they having a laugh? They said that the battery wasn't as it should be. The iPad had been working perfectly for me the only reason I was selling was because I upgraded to an iPad with more memory. I also sent an old iPhone 5c which they offered £80 for and they downgraded it to £70 once they received it. All I can say is don't trust these thieving magpies!”

Helpful Report

Posted 8 years ago

“Having previously sold a mobile phone with a different company we decided to use Music Magpie after they had offered a higher value for our handset. They offered us £150 for a Samsung Galaxy Note 4. Having read through their T&Cs and ensuring that the handset "matched" their requirements we were happy to go ahead. Now if you've owned or seen a Note 4 you would know it comes with a stylus, that slots into the body of the phone, with an audible click. We checked the phone over, made sure the stylus was slotted it, and then proceeded to wrap it all up. Funnily enough with how smooth the sale had been with a competitor in the past we didn't think to take pictures of this prior; oh how wrong were we. Package was collected by DPD. Delivered. And we received a "revised" offer due to "Reason: Missing internal / external parts". Now there is no way of checking online to see what this means; so we called them. The nice lady on the phone checked further and told us that the warehouse had found the stylus to have gone "missing". After explaining to her that we were 100% certain it was attached prior to being wrapped up and there was no way it could have fallen out, they insisted it was not. "Accept the offer or take the handset back with its stylus missing." So take back a phone with parts missing, when you handed it over complete, or accept £90 instead of £150. They're rip off merchants, but this review won't see the light of day, because by the looks of it they report negative reviews on Trustpilot so no one can be forewarned. Don't use them. Save yourself the hassle.”

Helpful Report

Posted 8 years ago

“Me and my husband decided that it was time to update some of our technology so we decided to shop around and see what deals we could find for our old stuff. I came across MusicMagpie who were offering the best deals around, and given that they offer a free collection and returns service it seemed a no brainer, unfortunately the no brainer is clearly the staff. Firstly, every email I have received from music magpie, including the delivery confirmation went straight into my inbox, however when it came to the notification email that a product had a revised price they happened to go into my spam, very common when reading reviews since if you do not respond in 4 days they will only pay the new offer and you will not receive your goods back. Secondly, I sent 7 items through, a few phones, a games console, an apple tv and a couple of iPads, so the first price drop was a 1yr old iPhone, bordering on brand new, no scratches other than minor glass wear and tear, nothing more, no dents, smashes and it's never been dropped not even from the sofa, so originally they offered me £250, but claim that the battery life was low so had the cheek to offer me £70 instead? they then knocked me down on 2 iPads, both quoted around £90 each, now knocked down to £9.50?! As the screen was lifting on 1 iPad and the headphone jack did not work on the other...well clearly the testers at music magpie are not subject to checks themselves since the iPad with the faulty headphone jack works perfectly fine and 100% plays music, i have wiggled the lead incase there is a slight connection error and nothing, works perfectly, so i'm guessing that the staff testing the sound were hard of hearing. All of these items were checked by apple and found to have no such issues before they left me and still have none of those issues now. Given that I was not knocked down on the price of the other products that had been dropped and damaged, and were 3+ years older, I find it funny how they only knocked me down on the most valuable products, especially given the mark ups they put on their products, they would have made near £300 on my 1yr old iPhone. Absolutely would not use them again and would certainly never buy anything from them, not even if they were the last people to go to! Disgusting company, just pleased I actually got my products back and the money for the stuff they did buy as others have not had such a great experience with that. Certainly not how I'd run a company, clearly not run by anyone with an ounce of pride in their work. They also send items back dirty. It's also become very apparent that any negative comments are being responded too with a generic response by music magpie and they are having them removed, since the response is the exact same to everybody i'm guessing they will not be doing much they just don't like the truth being online and people pointing out their failings.”

Helpful Report

Posted 8 years ago

“Ripped me off. Offered £50 for a phone. Told me there was a parental lock on it, which there wasnt as i owed the phone from new, offered a revised price of £3.00. accepted offer on my behalf AFTER I emailed them to cancel FTEE”

Helpful Report

Posted 8 years ago

“I was quoted £58.00 for my Samsung galaxy in perfect working order when it left because it was checked over at the EE local store. They have said it is faulty and offered £5.00 ! What a bunch of cowboys. Will accept a lower offer of £10.00 by other company l have used before. Disgusting !”

Helpful Report

Posted 8 years ago

“This whole experience has been abysmal from start to finish starting with the collection and ending with the payment that I'm still waiting for 2 months later. The price has been constantly knocked down to virtually nothing for 6 used iPhones. Never before have I encountered such abysmal service, please do yourself a favour if you've got a used phone to sell go to a high street store.”

Helpful Report

Posted 8 years ago

musicMagpie is rated 4.6 based on 9,506 reviews