musicMagpie Reviews

Name: musicMagpie
Address: -, - United Kingdom,, Macclesfield
Rating: 4.64

4.6 Rating 9,493 Reviews

92 %

of reviewers recommend musicMagpie

4.6

Based on 9,493 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About musicMagpie:

GET CASH FOR OLD CDs, DVDs and Games - www.musicMapgpie.co.uk is the only online site that allows users to turn all their old and unwanted CDs, DVDs and Games into cash in one free and simple process.

Every year millions of CDs, DVDs and Games are thrown away and they can be worth anything from 30p up to £15.

Visit Website

Email:

enquiries@musicmagpie.co.uk

Location:

-, - United Kingdom,
Macclesfield

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musicMagpie 5 star review on 23rd October 2020

Kellyanne Lawrie

musicMagpie 5 star review on 16th October 2020

Vivian Miller

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are totally wrong to offer high prices for technology and as soon as they get them knock them down to ridiculous prices they just reel people in with high prices and then it seems to be in a different condition!!”

Helpful Report

Posted 8 years ago

“Music magpie offered £115 for iPad mini 2 32gb. I sent it and 2 days later got an offer for £11.60!!!! Are they having a laugh? They said that the battery wasn't as it should be. The iPad had been working perfectly for me the only reason I was selling was because I upgraded to an iPad with more memory. I also sent an old iPhone 5c which they offered £80 for and they downgraded it to £70 once they received it. All I can say is don't trust these thieving magpies!”

Helpful Report

Posted 8 years ago

“Having previously sold a mobile phone with a different company we decided to use Music Magpie after they had offered a higher value for our handset. They offered us £150 for a Samsung Galaxy Note 4. Having read through their T&Cs and ensuring that the handset "matched" their requirements we were happy to go ahead. Now if you've owned or seen a Note 4 you would know it comes with a stylus, that slots into the body of the phone, with an audible click. We checked the phone over, made sure the stylus was slotted it, and then proceeded to wrap it all up. Funnily enough with how smooth the sale had been with a competitor in the past we didn't think to take pictures of this prior; oh how wrong were we. Package was collected by DPD. Delivered. And we received a "revised" offer due to "Reason: Missing internal / external parts". Now there is no way of checking online to see what this means; so we called them. The nice lady on the phone checked further and told us that the warehouse had found the stylus to have gone "missing". After explaining to her that we were 100% certain it was attached prior to being wrapped up and there was no way it could have fallen out, they insisted it was not. "Accept the offer or take the handset back with its stylus missing." So take back a phone with parts missing, when you handed it over complete, or accept £90 instead of £150. They're rip off merchants, but this review won't see the light of day, because by the looks of it they report negative reviews on Trustpilot so no one can be forewarned. Don't use them. Save yourself the hassle.”

Helpful Report

Posted 8 years ago

“Me and my husband decided that it was time to update some of our technology so we decided to shop around and see what deals we could find for our old stuff. I came across MusicMagpie who were offering the best deals around, and given that they offer a free collection and returns service it seemed a no brainer, unfortunately the no brainer is clearly the staff. Firstly, every email I have received from music magpie, including the delivery confirmation went straight into my inbox, however when it came to the notification email that a product had a revised price they happened to go into my spam, very common when reading reviews since if you do not respond in 4 days they will only pay the new offer and you will not receive your goods back. Secondly, I sent 7 items through, a few phones, a games console, an apple tv and a couple of iPads, so the first price drop was a 1yr old iPhone, bordering on brand new, no scratches other than minor glass wear and tear, nothing more, no dents, smashes and it's never been dropped not even from the sofa, so originally they offered me £250, but claim that the battery life was low so had the cheek to offer me £70 instead? they then knocked me down on 2 iPads, both quoted around £90 each, now knocked down to £9.50?! As the screen was lifting on 1 iPad and the headphone jack did not work on the other...well clearly the testers at music magpie are not subject to checks themselves since the iPad with the faulty headphone jack works perfectly fine and 100% plays music, i have wiggled the lead incase there is a slight connection error and nothing, works perfectly, so i'm guessing that the staff testing the sound were hard of hearing. All of these items were checked by apple and found to have no such issues before they left me and still have none of those issues now. Given that I was not knocked down on the price of the other products that had been dropped and damaged, and were 3+ years older, I find it funny how they only knocked me down on the most valuable products, especially given the mark ups they put on their products, they would have made near £300 on my 1yr old iPhone. Absolutely would not use them again and would certainly never buy anything from them, not even if they were the last people to go to! Disgusting company, just pleased I actually got my products back and the money for the stuff they did buy as others have not had such a great experience with that. Certainly not how I'd run a company, clearly not run by anyone with an ounce of pride in their work. They also send items back dirty. It's also become very apparent that any negative comments are being responded too with a generic response by music magpie and they are having them removed, since the response is the exact same to everybody i'm guessing they will not be doing much they just don't like the truth being online and people pointing out their failings.”

Helpful Report

Posted 8 years ago

“Ripped me off. Offered £50 for a phone. Told me there was a parental lock on it, which there wasnt as i owed the phone from new, offered a revised price of £3.00. accepted offer on my behalf AFTER I emailed them to cancel FTEE”

Helpful Report

Posted 8 years ago

“I was quoted £58.00 for my Samsung galaxy in perfect working order when it left because it was checked over at the EE local store. They have said it is faulty and offered £5.00 ! What a bunch of cowboys. Will accept a lower offer of £10.00 by other company l have used before. Disgusting !”

Helpful Report

Posted 8 years ago

“This whole experience has been abysmal from start to finish starting with the collection and ending with the payment that I'm still waiting for 2 months later. The price has been constantly knocked down to virtually nothing for 6 used iPhones. Never before have I encountered such abysmal service, please do yourself a favour if you've got a used phone to sell go to a high street store.”

Helpful Report

Posted 8 years ago

“Sent my iPhone in to sell to them. Never received the payment, called multiple times and emailed and was passed on from employer to employer and that I will receive my payment the next day. Terrible company and would not recommend them to anyone. Even if they want your device for £10 more than somewhere else do not choose them. Worst company I Have had to deal with by far and I'm still waiting for the payment.”

Helpful Report

Posted 8 years ago

“I sent my Sony Z3 compac mobile telephone to Music Magpie as they quoted the highest price of £61.10. I had previously been quoted a price of £40 from a company that had looked at the phone. After being totally mucked around with collection of the mobile I eventually sent it to them. I received an e-mail to advise their offer was £3.90 due to liquid damage. There was definitely no damage to the mobile when it was sent to them! Absolute disgrace!!! I have asked for the mobile to be returned - just hope this is done without fuss and I will certainly not be using or recommending to anyone.”

Helpful Report

Posted 8 years ago

“Phone didn't work , wouldn't charge at all and was dirty , two weeks later I'm still waiting for a refund !”

Helpful Report

Posted 8 years ago

“They do not pay what they quoted said phone had heavy scratches when there is no mark on it offered £75 less than they said Then tried to get my reviews taken off trust pilot saying I was never a customer.”

Helpful Report

Posted 8 years ago

“so I paid nearly £300 for an Iphone 6plus 64gb next day delivery, when the phone arrived, I activated the phone then put my sim card in then decided to make a call. I then realised I couldn't hear anything at all and the person on the other side couldn't hear me either. Then I thought I would try another number and it happened again, turns out the phone was faulty and I couldn't make calls at all. What kind of company sells phones without doing the very simple thing of checking it actually calls out and works???? I then realised the phone don't vibrate either, so this so called company asked me to send them the phone, I am now nearly £300 down and without a phone and they tell me there is no compensation and i have to wait up to 10 working days for another phone or to fix the one i sent them, it's ridiculous. i wish I used another company and never had dealt with them. I have to wait 10 working days without a phone at all now. I would give them absolutely ZERO stars if i could and I will be putting this review on every review company i come across and will not be recommending this company to anyone at all and advise everyone to stay well clear from them”

Helpful Report

Posted 8 years ago

“This company i my opinion, finds faults which are not true (after providing evidence which sugests there was no fault). Also, their emails seem to go into spam and if you dont respond within 4 days they will not return your item! I feel truely unhappy with my experience! I will never use this service again. BEWARE!”

Helpful Report

Posted 8 years ago

“Sent 2 iphones as they offered the best price online. They said one of my iphones was faulty and only offered me a small amount for it so I asked them to return it (it wasn't faulty at all and is still being used by a friend). But I have been waiting for the payment for the second phone, which still hasn't appeared in my account. I'm now trying to get hold of them...we will see what they say but not feeling great about this company at all. £60 down the drain. I used enviro phone before and had absolutely no problems. Will use them in future to recycle phone. AVOID THIS BUNCH AT ALL COSTS WOULD BE MY ADVICE!”

Helpful Report

Posted 8 years ago

“I sent an iPhone 5s with original charging cable and plug and box. They said it was faulty and I did not accept their revised price. My phone was returned to me but no charging cable/plug! I have emailed 3 times and phoned 5 times. No response to emails and on hold when I phone. I would give this "company" 0 out of 5 😠”

Helpful Report

Posted 8 years ago

“Absolutely appalling! Avoid at all costs. First experience wan't too bad in that the purchased CD contained the wrong CD in the correct outer cover> After complaining they issued a refund - fine & acceptable. Second experience has taught me NEVER to deal with them again. Purchased 2 DVD's - 1 was OK the other contained the wrong DVD in the correct outer cover (how shocking?!) As they were for when our grandchildren visited it wasn't noticed until they played them which admittedly was 7 weeks after purchase. I politely highlighted the error to them although I didn't really expect a refund due to passage of time their response was incredibly indifferent & I quote 'As per the guidelines issued by eBay, all missing or faulty items should be reported within 60 days of the estimated delivery date and unfortunately your request has been made outside of these delivery guidelines. Also, due to the length of time that has passed, we do not have access to our records for this order any more' As mentioned I wasn't really expecting any refund & would have accepted a polite explanation but having them point out to me their terms (which, if they had adhered to I was actually within the time constraints & therefore was eligible for refund) has riled me beyond belief. I am (almost!) tempted to contact a national tabloid newspaper & tell them of my bad experience with MusicMagpie so they can print it alongside a very sad photo of me!”

Helpful Report

Posted 8 years ago

“OMG I wish I had read these reviews before sending my books/DVDs to MusicMagpie. The first 'flagup' was a couple (Man/Women) I saw collected my 2 boxes from my porchway in a small silver ford fiesta/VW type car...and i thought 'that doesnt look like DHL or a proper courier service? I was going to go out and speak with them, but changed my mind! sorry I did now. Anyway, my 2 boxes (only small amounts tbh £22.83&£9.56=£32.39)...eventually arrived at MM, and i rec'd an email saying payment had been made £20.83+£7.06=£27.89..a difference of £4.50. The reason..one unoriginal DVD (I did buy from the Maker so I am open to say thats a maybe?) But the 2nd DVD which I originally paid £22.50 about 2 yrs ago for...was not received by them?? What?? are they serious??? Well I certainly don't have it, So where is it??? I have phoned 3 times (no answer), I have emailed twice (no reply). I have now reported them to Trading Standards who will be investigating, I am going to write them a registered letter with my complaint of theft/fraud that has occurred. This is about integrity and truth, and I am saddened that such a thing could happen when I sent my goods in good faith.”

Helpful Report

Posted 8 years ago

“Wrong item sent. Ignored ALL communication. APPALLING !!! eBay Dispute necessary!!! Never use again.”

Helpful Report

Posted 8 years ago

“quite possibly the worst company in the world. Sent 100 CD's about 10 days later got an email saying we have received you parcel but... 100 CD's missing. I have run I think their customer service phoneline has no operators they never answer I emailed details of the courier and their reference no response, I have so far sent 20 + emails with no response. Dont use totally incompoetent you wont get paid.”

Helpful Report

Posted 8 years ago

“Crap customer service. They don't reply to emails. Sent 73 games and films....they paidon't my sons £27 after having quoted £37. This was because "art work" was damaged on the packaging. Complete lie AND they kept the items. Don't use this company.”

Helpful Report

Posted 8 years ago

musicMagpie is rated 4.6 based on 9,493 reviews