musicMagpie Reviews

Name: musicMagpie
Address: -, - United Kingdom,, Macclesfield
Rating: 4.64

4.6 Rating 9,493 Reviews

92 %

of reviewers recommend musicMagpie

4.6

Based on 9,493 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About musicMagpie:

GET CASH FOR OLD CDs, DVDs and Games - www.musicMapgpie.co.uk is the only online site that allows users to turn all their old and unwanted CDs, DVDs and Games into cash in one free and simple process.

Every year millions of CDs, DVDs and Games are thrown away and they can be worth anything from 30p up to £15.

Visit Website

Email:

enquiries@musicmagpie.co.uk

Location:

-, - United Kingdom,
Macclesfield

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musicMagpie 5 star review on 23rd October 2020

Kellyanne Lawrie

musicMagpie 5 star review on 16th October 2020

Vivian Miller

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“sent me wrong game, now waiting refund”

Helpful Report

Posted 6 years ago

Hello Sam, We're sorry to learn your experience was not positive. Having looked into your order, we can see that one of our customer service agents has sent you a label to return the incorrect item. Once we have received the returned game, we can issue a refund. Kind regards, mM CS

Posted 6 years ago

“Avoid at all cost!!!! Would give zero stars if possible!!! Sent in an Iphone 6s in good condition and was quoted £136 pound - MM obviously revised their offer stating the phone had a cracked screen (it has a small crack at the bottom of the phone - not on the screen) They asked if it was in good condition - not excellent condition!!! Offered me £22 for the phone!!! Obviously declined!!! Second item I sent to them was a MacBook Pro - sent to them in good faith - item in good working condition, etc - received email to say I sent them a product they do not sell and that they will have to recycle my MacBook Pro as they cannot return it to me!!!!!!! That is theft and I will not leave it at that!!!!!!! Avoid at all cost - scammers that lure you with offers and end up wanting to pay you pennies for your products!!!! Very unhappy customer - wish I had read reviews before using MM. Again - how can they tell me they are going to recycle my MacBook Pro???? Disgusted and disappointed!!!! Think Rip-Off Britain will be contacted regarding this company!!!”

Helpful Report

Posted 6 years ago

Hello, We're sorry to learn your experience was not positive. Having looked into your order, we can see that the iPhone 6s in your order was originally listed as being in good condition yet upon testing it was found to be faulty. This is due to cracks in the screen. Our technicians noted a crack along the top of the screen, close to the front facing camera, as well as a crack along the right hand side of the device. Aside from those cracks, there is damage to the casing of the device, as dents and chunks have been taken out in the corner of the item. Please note, we have a grading system of three grades: good condition, poor condition or faulty. 'Excellent' condition is not listed on our site, yet good condition clearly states light wear and tear can be accepted. Cracked screens goes beyond this, and what we can accept for a poor condition device. The price we offered reflected the price we're offering for a faulty iPhone 6s at this moment. In regards to the Macbook in the order, you listed the item as: MacBook Pro Core 2 Duo 2.2 15-Inch (2007) whereas the item we received is MacBook Pro Core 2 Duo 2.16 15-Inch (2006). This is an item we aren't accepting and is not listed on our site for this reason. As we aren't accepting it, we could not give you a price for it. A request has been put in with our technicians so the device can be returned to you. Kind regards, mM CS

Posted 6 years ago

“One of the worst experiences ever had with a company. Sold some items, payment was slow and had to email 3 times to get payment with zero reply. Shocking service. Avoid”

Helpful Report

Posted 6 years ago

Hello, We're sorry to learn your experience was not positive. When your order was received and tested, it was found that the iPhone was locked to an iCloud account. We ask that this is removed prior to sending as it can slow the process down. The item was marked for a retest on 1/8/18, the unlock was successful and our technicians regraded the device to poor condition from good condition due to heavy scratches. The revised offer was accepted on 3/8/18 after 4pm, so payment could not be authorised the same day. The payment was then authorised on 6/8/18, the next working day as per our terms and conditions. Having looked into your order and account, we could not locate any emails from the email address provided. Can you please confirm which email address you had written to? Kind regards, mM CS

Posted 6 years ago

“Really disappointed as I wasn’t aware two orders could not be sent in the same box, the box was then lost by the courier, and I only received the lower amount of the two orders, so I’m £25 out of pocket. Be warned....do not send two orders in the same box!”

Helpful Report

Posted 6 years ago

Hello Julie, We're sorry to learn your experience was not positive. When orders are confirmed, we provide welcome packs with the relevant labels and information regarding sending your items to us. Each separate order will have its own label and tracking, which is required to claim in the event of a parcel going missing. As both orders were in one box, we could not claim for the orders individually. As a claim was raised for order 4732583 with the relevant receipt, this is the order we paid out. Kind regards, mM CS

Posted 6 years ago

“Was going to give a 4 because the return service was very easy but you have sent me the same email every 5 minutes for the past week . Please stop”

Helpful Report

Posted 6 years ago

Hello, We're really sorry to learn you have received an email from us multiple times. Could you please forward the email to priority@musicmagpie.co.uk so this can be raised with the relevant department? Kind regards, mM CS

Posted 6 years ago

“Nothing short of a rip off really. Offered me £165 for iPhone 6s. Sent it and then offered £85 due to scratches. I asked for phone back. There’s no scratches on it what so ever. Must get so many people just accepting the lower price. Wouldn’t use them again. Hey”

Helpful Report

Posted 6 years ago

Hello, We're sorry to learn your experience was not positive. Having looked into your order, we can see that your item was revised from good condition to poor condition due to heavy scratches and casing damage. Our technicians notes scratches on the screen of the device - notably one close to the home button. Alongside the scratches on the screen, there are some scuffs or dents on the top of the phone as well as dents and a chunk taken out of the casing near the bottom, close to the headphone jack. This kind of damage meant the phone was in poor condition so the item was regraded and a revised offer was made. As the revised offer was declined, the item was returned to you free of charge. Kind regards, mM CS

Posted 6 years ago

“lied about the goods I sent and are totally untrustworthy. Not worth the effort and mendacious service”

Helpful Report

Posted 6 years ago

Hello, We're sorry to learn your experience was not positive. Having looked into your most recent order, we can see that we received the majority of your items but three were missing. As we did not receive these three items, we could not issue payment for them. Kind regards, mM CS

Posted 6 years ago

“Sent 2 orders in one box to be told this isn’t possible, then paid the lower order amount of £7 instead of the higher order of £22+! It’s disgraceful and will strongly recommend people take caution if they use music magpie!”

Helpful Report

Posted 6 years ago

Hello Julie, We're sorry to learn your experience was not positive. We do not recommend sending multiple orders into one box as it can cause delays in processing - we advise sending each order in their own box. As multiple orders were sent in one box, we cannot account for them separately. A claim was raised for your order as we had the relevant information for it. Kind regards, mM CS

Posted 6 years ago

“I decided to use MusicMagpie to sell a large bulk of DVD's I had collected over the years. Based on their customer reviews and their advertisement, the process looked to be quick and straightforward. How wrong I was. After scanning, boxing and sending around 180 DVD's to MusicMagpie I eagerly awaited notification that the items had been received. 6 months down the line and a few ignored emails later, nothing. After deciding that 6 months is long enough to wait I called MuicMagpie's customer service. The lady on the phone seemed nice enough at first as I explained to her the situation. After a few minutes, she put me on hold so that she could speak to her superior. When she came back something had changed. She became rude and snappy. She told me that 120 of the 180 DVD's I'd sent 6 months ago "never reached" them and that they could only pay me for the 60 or so that they "definitely had received". Lacking the time or the effort to argue for the sake of £15 or so (out of the £24 I was quoted for 180 DVD's), I accepted the (undisclosed) payment they "definitely" could pay me which would be in my bank "within 2 days" and left it at that. 2 weeks later, am yet to receive payment for the 60 of 180 DVD's I had originally sent to MusicMagpie, with the other 120 still mysteriously missing? To conclude, I am disgusted with the quality of service offered by MusicMagpie. Ignorance to emails, rude over the phone and to be frank, they have robbed me blind. I will never use MusicMagpie again and most certainly will not be recommending to a friend.”

Helpful Report

Posted 6 years ago

Hello Ben, We're sorry to learn your experience was not positive. Having looked into your order, we can see that it was originally created in December 2017. We received a small amount of items in your order, but the vast majority of it did not reach us. This would indicate that a parcel, or a number of parcels, have been lost in transit to our warehouse. Should this situation arise, the customer would need to notify us to begin the claim procedure. To make a claim for a lost parcel that has been sent through Hermes, we have to be notified within a 28 day period as is their time frame, along with the receipt for the collection. Outside of the 28 day window, there is nothing more we can do. We state this in our terms and conditions: 14.3 You must notify us in writing of any loss or damage, giving rise to a claim within twenty-eight (28) days of the date on which your Package was accepted by the Pass my Parcel or Hermes ParcelShop, Post Office or MyHermes as applicable (the date of which will be shown on your returns receipt). We apologise that the payment for the items we have received have not reached you. The amount for the items we did receive is £5.15. This will be raised to ensure it is paid. Looking into your order and on our database, we could not find any emails from the email account you have provided. Can you please confirm which email address you had contacted? Kind regards, mM CS

Posted 6 years ago

“What an absolute disgrace. I sent a phone, a ps3 and some games. Supposed to be same day payment. Delivered on the Thursday morning, nothing happens until Friday. Obviously not same day. First they say there were scratches on the screen (there were no scratches and it had a screen protector on at all times and in a wallet case) and took £50 off the value. Then when I begrudgingly accepted nothing happened for 4 days so I went on chat and was asked if I sent the PS3. Yes I did, well apparently they have lost it (I do not believe a word of that) and they would now need to start an investigation which will take 48 hours. Called up to speak to a manager, apparently their managers are mutes who cannot take calls, but was told nothing I could do and wait for the investigation. After some back and forth, he spoke to his mute manager to must have used smoke signals to say he will bypass the investigation and make payment. No email or anything to say they could not locate the PS3 and they just do not give a damn. Scamming company. I would rather throw the lot in the river than deals with these charlatans again. -100 stars would be too good for these idiots.”

Helpful Report

Posted 6 years ago

Hello Paul, We're sorry to learn your experience was not as positive as we'd have hoped. Having looked into your order, we can see that your items arrived with us on 13/7/18 - a Friday - and we emailed you to let you know we received your items. As your order was not complete on the Friday, we could not issue payment. The Galaxy S6 in your order was originally listed as being in good condition, yet upon testing it was found that this was not the case. Due to heavy scratches on the screen of the device, the item was regraded to poor condition and a revised offer was made. As per your chat conversation, our agent advised that if you decline the revised offer the item would be returned to you free of charge. As you accepted the offer, payment would be issued instead. As per your chat, our agent did not state that the PS3 in the order was lost - they reiterated that it had not been scanned. This issue was then raised with our tech department to ensure the issue could be looked into further. Your console was located and tested, and found to be in the condition originally listed on the order. We'll email you when payment has been authorised. Please note that payment can take one working day to clear. Kind regards, mM CS

Posted 6 years ago

“I sent them my iPad I bought last year. It's worth £130 on the Apple website trade in but I don't want Apple vouchers so I thought I'd try Music Magpie. I sent it in and granted it didn't take long to arrive, but I recieved an email saying it had 'dents on the casing' and it was worth £14.25!!!!!!! What?? Absolute waste of time and will not be going back.”

Helpful Report

Posted 6 years ago

Hello, We're sorry to learn your experience was not positive. Having looked into your order, we can see that it lists a iPad Air Wi-Fi (64GB) in good condition but when the item was received and tested it was found this was not the case. The casing of the device is bent as opposed to being dented. Bent casing deems the item to be faulty so your item was regraded and a revised offer was made. As the revised offer has been declined, the item will be returned to you free of charge, as per our price promise. Kind regards, mM CS

Posted 6 years ago

“'Lennon Anthology' Was advertised as 'new', arrived in a poor used condition. Very dissapointed”

Helpful Report

Posted 6 years ago

Hello, We're sorry to learn the item you received was not in the correct condition. Should you wish to return the item to us, please get in contact with our customer services team directly. We apologise for any inconvenience caused. Kind regards, mM CS

Posted 6 years ago

“Ordered refurbished iwatch from here once I receive the watch there was no charger. called customer service to be told from the less than helpful member of staff that it doesn’t come with a charger as they don’t ask for them ( don’t know how im supposed to charger the watch) No where on there website does it state you won’t receive a charger yet if I purchase the watch through a third party like amazon it states in the description you will receive 1x strap 1x charger 1x box. Lot of hassle for nothing please avoid at all cost”

Helpful Report

Posted 6 years ago

Hello, We're sorry to learn your experience was not positive. In regards to the item you purchased, we will include in the listing if a charger is included. If this information was not listed, a charger would not be sent with the device. We apologise for any confusion caused. A label has been sent to you via email should you wish to return the item. Kind regards, mM CS

Posted 6 years ago

“I bought an iPhone for my nephew. Second hand. It was to be shipped abroad and I didn't want to buy just any second hand in case there is some problem with the phone. Because the claiming they refurbishing the phones I picked them. It's either a lie or they must have the biggest cowboys on earth working for them. From start the screen didn't react for number 7. Next day the microphone stop working to. My nephew was delighted at the beginning but it turned to disappointment. The only department they have, what is worse than the cowboys they call technicians is there customer care team. When I sent an email to their customer care team they didn't even have the decency to get back to me. Benedek”

Helpful Report

Posted 6 years ago

Hello Benedek, We're sorry to learn your experience was not positive. The tech items we receive are refurbished before they are sold through the relevant channel. We apologise that the item you received was not in full working order. We provide a 12 month warranty on our tech items so should any issue arise, we will try to repair the fault. Having looked into your order, we can see that the relevant returns information has been emailed to you. We apologise for any delay in communication and any inconvenience caused. Kind regards, mM CS

Posted 6 years ago

“Bought 2 video games described as new, they blatantly were not new and were in fact used games that had been re-sealed. Now I keep getting emails pestering for feedback. You’re welcome”

Helpful Report

Posted 7 years ago

Hello Dan, We're sorry to learn your experience was not positive. We can only see one order on your account - we have sent you a freepost label should you wish to return the item to us for a refund. We apologise that the item you received was not in the correct condition. Kind regards, mM CS

Posted 7 years ago

“I was offered £12.10 for my Galaxy S III mini and received label to send phone which I posted on 22 May. I was informed phone had been received and I would received cheque within 7 working days. Despite two emails asking when I would receive my cheque there has been no reply and no cheque. Marion.”

Helpful Report

Posted 7 years ago

Hello Marion, We're sorry to learn your experience was not as positive as we'd have hoped. Having looked into your order we can see it listed a Galaxy S3 mini whereas the item received for the order is I9000 Galaxy S which is an item we are not accepting. Because of this, we could not make payment for the item. We sent an email to let you know this on 24/5/18. Kind regards, mM CS

Posted 7 years ago

“crooks. ok for buying stuff. TERRIBLE for selling. Gave me a price and then whopped 90% off the offer price for, wait for it.... BECAUSE I LEFT THE PHONE IN A BUMPER CASE!!!!!!!!!!!!!!!!!!!!! Phone exactly as described, and sent with an additional bumper case to protect it and they tried to drop price by 90%. Ipad sent was perfect when sent and wrapped in bubble wrap. Guess what it got cracked mysteriously and they could only offer £1. I wonder if they have a special department where they throw electricals on the floor to reduce the amount they have to pay. Customer service wasnt interested in any discussion or dialogue. STAY CLEAR ABSOLUTE RUBBISH. lets see if this appears on your website or do you do as I think and just publish the good ones. Or maybe theyre just all made up?”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience was not as positive as we'd have hoped. Please note, none of your items were revised due to a case being left on. Customers often send their devices with cases on as a form of protection in transit. We merely remove the case upon testing and dispose of the case. It has no relevance to the testing process. Having looked into your order, we can see that five tech items and one media item were listed. The tech items are: - iPad 2 Wi-Fi (32Gb). This device was originally listed as being in good condition but when the item was received and tested, it was found that this was not the case. As the screen of the iPad was cracked and lifted, it was deemed to be faulty. As this is how the item was received, we have to assume this is the condition in which the device was sent - unless you have proof otherwise. Please note, devices are not tampered with upon arrival as there is nothing to be gained from such an act. The item was regraded to faulty and a revised offer of £10 (not £1 as listed in your review) was made. As this was declined, the item was returned to you free of charge. - iPhone 4 (32GB) UNLOCKED in good condition. The device we received in your order is an iPhone 4 (32GB) EE and was in poor condition due to heavy scratches. Heavy wear and tear / scratches is explicitly listed as a criteria for poor condition devices. The item was regraded and a revised offer was made - as this was declined, the item was returned to you free of charge as per our price promise. - iPhone 4s (16GB) UNLOCKED in good condition. The item received was faulty due to the battery being expanded. The item was regraded, the revised offer was made which was declined. The item was returned to you free of charge. - iPhone 5 (64GB) UNLOCKED in good condition. When the item was tested, a green frame around the LCD was found of more that 1cm. The screen of the device was also listed - this meant the item was faulty. Because of this the item was regraded and a revised offer was made. As the offer was declined, we returned the item. - iPhone 5c (16GB) UNLOCKED in faulty condition. The item we received was found to be in the correct condition and was accepted upon testing. In regards to our customer services team - we can see you emailed us about the revised offer for the iPhone 5 on 24/5/18 and our team responded the following day. Our team have explained over three emails the situation at hand with your order. Payment for your order was authorised on 5/6/18 and should be in your bank today. Kind regards, mm CS

Posted 7 years ago

“Everything you send to MM they receive then test and send you a revised offer of a paltry sum! Which you can’t be arsed to contest as you wouldn’t of sent them it in the first place, I’m sure they then sell on at a generous profit to themselves. They used to be excellent to deal with in the past! So all you people with tech to sell try CASH4GADGETS as they pay prompt and no quibbles. And please MM don’t send me one of your patronising emails of “ sorry to hear you had a bad experience “ cause you clearly are just blackmailing people.”

Helpful Report

Posted 7 years ago

“they have lost my phone which I sent to them to sell have had it for 6 days was signed and received by a member of there staff but no one knows where it is now. they are ignoring my emails and if they do respond just keep saying they will get back to me soon. So no phone or money for 6 days now and poor customer service.”

Helpful Report

Posted 7 years ago

Hello, We're sorry to learn your experience was not positive. When orders are created, we offer a number of different options to send your items to us. The cost of using these services is covered as we send our pre-paid labels or labels for a courier. Having looked into your order, we can see that you chose to use a different service which meant your item did not go through the normal channels and the order could not be fulfilled as normal. Due to the different label and method, the item did not go to the correct department. This caused a delay in your item being processed as normal, as explained by the Complaints team. Please note that email replies can take 48 hours; we can see that you had requested an update from Complaints little over an hour and a half from your last email. Unfortunately this does not give the team enough time to get back to you. Your item reached the relevant department on 22/5/18 with your order being completed the same day. Payment was issued on 23/5/18 - this should clear with you today if it has not already. Kind regards, mM CS

Posted 7 years ago

“Package not received and never highlighted as having been dispatched. Contacted them and they said that it was despatched and "...it would appear that the courier has unfortunately lost the delivery". They immediately offered a refund but did not offer to replace the item (the site is listing it still as in stock). I'll just go else where for the item...music magpie have maybe bitten off more than they can chew as far as managing their logistics.”

Helpful Report

Posted 7 years ago

Hello Mark, We're sorry to learn your experience was not positive. Media items are expected to reach customers within 7 working days; once this time frame passes it would appear that the item has been lost in transit. In this situation, we will attempt to send a replacement if the stock allows. Replacement stock differs from store stock to avoid any confusion. We apologise for any inconvenience caused. Kind regards, mM CS

Posted 7 years ago

musicMagpie is rated 4.6 based on 9,493 reviews