myCigara Reviews

Name: myCigara
Address: EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way, EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way, Blackburn
Rating: 4.64

4.6 Rating 865 Reviews

91 %

of reviewers recommend myCigara

4.6

Based on 865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About myCigara:

It’s important to us that our customers feel welcome in our stores.

More than just a shop, they should be a meeting-place. As the vaping industry has grown, so too has the community surrounding vaping. Our customers are able to go into any one of our stores and have a great experience, not only with our staff, but with other vape fans.

When you walk into your local Cigara vape store, you can rest assured that you’ll be given personalised advice that’s right for you and your vaping journey. Whether you’re just starting out, or a seasoned veteran, you can rely on our staff to identify your individual needs and wants. We’ll help you make the right choices and ensure that your experience with us is a memorable, positive one.

Whether online or in-store, we strive to adhere to four key principles to ensure an optimal experience for you, our customer.

Transparency: You will receive clear, impartial, and honest advice.

Expertise: By giving you the information you need, we help you make informed decisions that are right for you.

Convenience: We make sure you get what you need, when you need it.

Experience: We strive to give you a positive experience and to be a trustworthy source for all things vaping-related.

We exist to make the UK smoke-free. That means supporting our customers to make the decisions that suit them, to help them quit smoking—and stay quit.

Visit Website

Phone:

1302 320871

Email:

info@mycigara.com

Location:

EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way,
EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way
Blackburn
BB1 2EH

Write Your review

Tell us how myCigara made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rebecca S

myCigara 5 star review on 18th July 2023

Tammy T

myCigara 5 star review on 19th October 2022

Fenella L

myCigara 5 star review on 23rd August 2022

Kurtis F

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very prompt delivery and well communicated returns process.”

Helpful Report

Posted 4 years ago

Hi Christopher Thank you for your feedback on our service. We look forward to hearing from you again.

Posted 4 years ago

“It came in good time looking forward to the shop opening up again”

Helpful Report

Posted 4 years ago

Hi Sue Thank you for your feedback. Hopefully not too long before stores are open.

Posted 4 years ago

“Fab store and online”

Helpful Report

Posted 4 years ago

Hi Kim Thanks for for your feedback. We look forward to hearing from you again.

Posted 4 years ago

“Fast and reliable delivery, whether to rural Scotland or inner London”

Helpful Report

Posted 4 years ago

Dear David Thank you for taking the time to leave us a review. We appreciate your feedback and look forward to hearing from you again.

Posted 4 years ago

“Amazing quality vapes the vape juices are tasty and the delivery was super quick 😁”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us a review. We appreciate your feedback and look forward to hearing from you again. Please do get in touch if you need any assistance and we will be more than happy to assist you.

Posted 4 years ago

“Spot on as usual.”

Helpful Report

Posted 4 years ago

Dear Samuel Thank you for your feedback. We look forward to hearing from you again.

Posted 4 years ago

“Great customer service and quick delivery!”

Helpful Report

Posted 4 years ago

Thank you for your review, your feedback is highly appreciated! Many Thanks, MYCIGARA

Posted 4 years ago

“my order was delivered on time excellent service”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us a review. We appreciate your feedback and look forward to hearing from you again,

Posted 4 years ago

“I am happy with my cigara vape, great flavours”

Helpful Report

Posted 4 years ago

Dear William Thank you for your feedback. We look forward to hearing from you again.

Posted 4 years ago

“fast delivery items really well packaged - thank you again”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us some feedback. We look forward to hearing from you again.

Posted 4 years ago

“The staff are very helpful and extremely professional which can be seen throughout the time being there. Quite funny as well which I believe is good for customer service skills as they make you feel relaxed. Top guys working in the shop in Darlington. Thanks”

Helpful Report

Posted 5 years ago

Dear Stevie Thank you for taking the time to leave us a review. We appreciate your insight and will pass on the feedback to our Darlington team. Please do let us know if you need any assistance and we will be more than happy to help.

Posted 4 years ago

“Always on time and go above and beyond if ever had any issues cigara is the go to for anything vape related”

Helpful Report

Posted 4 years ago

Dear Faisal Thank you for taking the time to leave us a review. We appreciate your feedback on our customer service and look forward to hearing from you again. Please do get in touch if you need any assistance.

Posted 4 years ago

“Been a long time customer of Cigara mainly due to the staff at my local Dumfries branch. Shop closure due to lockdown means I have to rely on the website which I have used several times and am also very happy with. Good prices, often good deals, and speedy delivery.”

Helpful Report

Posted 4 years ago

Dear Paul Thank you for taking the time to leave us some feedback. I'm glad to see you have found the website reliable to use during the lockdown period. Hopefully not too long before the stores can open. We look forward to hearing from you again!

Posted 4 years ago

“Regularly purchase all my vape liquids from here. Amazing quality at great price points and excellent delivery service.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us a review. We appreciate your insight and look forward to hearing from you again.

Posted 4 years ago

“Prompt delivery and easy website to order from.”

Helpful Report

Posted 4 years ago

Dear Chris Thank you for taking the time to leave us a review on your experience with us. We appreciate your feedback. We look forward to hearing from you again.

Posted 4 years ago

“I have been using Cigara for over 8 years but I had never ordered from them online before. The correct order arrived in two days and I will be ordering from them again as and when I need more vaping supplies.”

Helpful Report

Posted 4 years ago

Dear Pete Thank you for taking the time to leave us a review. We appreciate your insight as it helps us build a better customer experience. Please do get in touch if you need any assistance. We look forward to hearing from you again.

Posted 4 years ago

“Quick delivery of my fave vape juice”

Helpful Report

Posted 4 years ago

Dear Lisa Thank you for taking the time to leave us a review. We appreciate your feedback. Please do let us know if you require any assistance.

Posted 4 years ago

“Very quick delivery, great service”

Helpful Report

Posted 4 years ago

Dear Stephen Thank you for your feedback on your shopping experience with us. We look forward to hearing from you again.

Posted 4 years ago

“Easy to use website and fast delivery”

Helpful Report

Posted 4 years ago

Dear Samantha Thank you for your feedback, glad to see you are finding our services useful.

Posted 4 years ago

“Good quick service postage free when shop are open staff friendly and informative only shop I will use for my vapes”

Helpful Report

Posted 4 years ago

Dear Yvonne Thank you for taking the time to leave us a review. We appreciate your insight as it helps us build a better customer experience. We look forward to hearing from you again.

Posted 4 years ago

myCigara is rated 4.6 based on 865 reviews