Name: MyCozyBoots
Address: 2968 Patina Ct, Camarillo
Rating: 4.57

“Love it”

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Posted 6 years ago

“Ass”

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Posted 6 years ago

“Very happy”

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Posted 6 years ago

“Super comfy and super cute! Love em!”

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Posted 6 years ago

“Love them. Perfect fit. Very fast shipping.”

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Posted 6 years ago

“I was surprise how fast it came”

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Posted 6 years ago

“My uggs came today in great condition sizing was perfect my sister also love her pair as well”

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Posted 6 years ago

“Boots are great just ordered the wrong item. Customer service is in the toilet!!! Emailed 5 times asking to exchange or return my order and the only response given was to school me about my mistake in the order.”

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Posted 6 years ago

I am sorry you feel this way. Our return policy is clearly listed on our website https://mcozyboots.com/pages/returns-and-exchanges, as well as on every product page with detailed step by step instructions on how to properly open a return request, so it can be processed. It is the responsibility of the customer to open a return within the return policy period. Emailing and sending Facebook messages, unfortunately, is not the way to get RMA. Our social media team is completely independent of the Returns department, and cannot process a return request. We appreciate your understanding.

Posted 6 years ago

“Love my new Ugg slippers to replace the old ones! Great price too! Thanks!”

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Posted 6 years ago

“Perfect! Fast shipping and the boots are amazing! Will definitely be buying more!”

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Posted 6 years ago

“Very easy ordering ... fast delivery”

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Posted 6 years ago

“Excellent shipping updates, quick shipping no issues at all with my order”

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Posted 6 years ago

“Great ugg slippers. And very fast shipping!!!”

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Posted 6 years ago

“I e written to the company on different platforms they provide to simply exchange a brand new pair of Ugg’s for a larger size, since a couple days, from day of delivery. Only today, which is 17 days past, am I receiving a response telling me I’m past the 14 days, along with sarcasm and rudeness in the response email. I emailed screenshot proof of a 2nd email sent June 25th (today is July 6), along with screenshots of messenger messages, that never received a response. I followed the website instructions of how to contact them. I emails and I Messenger’s, which is what contact me on the site lead to. Whoever is responding to me is rude and sarcastic and not saying their name when I ask.”

Helpful Report

Posted 6 years ago

I am sorry you feel this way. Our return policy is clearly listed on our website https://mcozyboots.com/pages/returns-and-exchanges, as well as on every product page with detailed step by step instructions on how to properly open a return request, so it can be processed. It is the responsibility of the customer to open a return within the return policy period. Emailing and sending Facebook messages, unfortunately, is not the way to get RMA. Our social media team is completely independent of the Returns department, and cannot process a return request. We appreciate your understanding.

Posted 6 years ago

“Very pleased with my recent first order, and will order from again. Fast shipping and great email communication from the company.”

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Posted 6 years ago

“Fast shipping, had the shoes I saw in Macy’s but couldn’t find them anywhere. Shopping experience was easy online and the shoes I bought fit perfectly. Now I’m being asked to leave a review for a $10 credit which is pretty awesome. Thank you My Cozy Boots!”

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Posted 6 years ago

“Shipping was fast good quality boots satisfied with my purchase.”

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Posted 6 years ago

“i tried to get in contact with you guys and I got no response. the shoes were not the ones I wanted”

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Posted 6 years ago

“I got my boots in 3 days. I’m very satisfied!”

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Posted 6 years ago

“I have tried to return the ugg shows I purchased five times. Two days ago an email said they will be getting in touch with me. I’ve written daily. They have a 14 day return policy but you must edit for a return authorization. I cannot believe they are so difficult to reach. Not a great way to do business.”

Helpful Report

Posted 6 years ago

I am sorry you feel this way. Our return policy is clearly listed on our website https://mcozyboots.com/pages/returns-and-exchanges, as well as on every product page with detailed step by step instructions on how to properly open a return request, so it can be processed. It is the responsibility of the customer to open a return within the return policy period. Emailing and sending Facebook messages, unfortunately, is not the way to get RMA. Our social media team is completely independent of the Returns department, and cannot process a return request. We appreciate your understanding.

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

MyCozyBoots Reviews